• IKEA

IKEA

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Overview

IKEA has a rating of 2.97 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IKEA most frequently mention customer service, delivery date, and next day problems. IKEA ranks 35th among Furniture sites.

  • Service
    66
  • Value
    63
  • Shipping
    57
  • Returns
    39
  • Quality
    58
Positive reviews (last 12 months): 22.2%
Positive
6
Neutral
1
Negative
20
38
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The company has the WORST customer service I have ever encountered.
  • Nobody is reimbursing me for this wasted time for lying delivery dates either.
How would you rate IKEA?
Top Positive Review

“IKEA offers stylish and affordable furniture and home goods that appeal to a wide range of tastes an”

koen c.
3/22/24

IKEA offers stylish and affordable furniture and home goods that appeal to a wide range of tastes and budgets. I appreciate the minimalist Scandinavian design aesthetic that characterizes their products, as well as the innovative storage solutions that maximize space in smaller living areas. While the assembly process can be time-consuming, the quality of IKEA's products and the competitive pricing make it worth the effort. Additionally, I admire IKEA's commitment to sustainability and eco-friendly practices, which align with my values as a conscious consumer.

Top Critical Review

“£40 delivery charge and received 2 damaged items”

Ben P.
1/15/24

IKEA charged me £40 for delivery, made me wait a week and sent everything loose. 2 items arrived damaged. They would not let me report this automatically online and I had to start a customer service chat. Redelivery will be another week, putting my project back and costing me more money. Avoid this company at all costs.

Reviews (341)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) delivery date (21) sofa bed (2)
Thumbnail of user lillyg3
48 reviews
187 helpful votes
September 16th, 2022

I find checking out infuriating. All items on the website should be able to be ordered. The fact that you can't purchase items as the order is too small is maddening and the fact that only the all white affluent areas seem to stock ALL the small items you would want and furniture again makes me really angry. Every single item shown on that website should be available to be shipped even if your store is low in stock. Or out of stock. Ok so it'ed low ion stock at my store and you can't ship it to me? Why. Why should I have to oder $140 more merchandise when all I want is two pot holders, a couple of zip bags and a coat hanger.

I find it troubling that they don't have stores in black and brown neighborhoods, or seem to ship many things to those same neighborhood seems rather racist, like the don't want to invest in neighborhoods that don't sport their target shopper.

Please don't waste my time and show me items I can not buy on the website. Or can't buy if stock is low at my closest store. And please make sure that you are stocking as many of those small items in the white upper middle class neighborhood stores as you are from the store that invites more diverse shoppers and a lot of lower middle class shoppers. As the message come off like we're afraid you might steal a pot holder or hook.

Some store always seem to have EVERYTHING in stock and plentiful inventory while others are always sold out or low stock. If that's a case someone is not doing their job properly and anticipating customer demand, or there is a not so subtle economic form of racism being applied. Let's keep those rich white folks down here happy, not so concerned about that store smack in a working middle class neighborhood, that caters more to students, veterans, shift workers, truck drivers, single mothers, and people of color. Guess what... we like buying those same items too, so please keep them in stock, rather than one store always having everything in stock and another always tapped out and on fumes.

Or have the items ship out from the store with a lot of stock. The "this order is too small to ship and you have to spend this much is just gross and again seems to be a bowing to the rich. Find a tiny box and ship it for crying out loud. Nothing is too small to ship but an ant. Someone should be looking into where they won't ship items or deliver furniture as I can guarantee in my experience there seems to be a racial component there as well.

There should be a reasonable household limit on how many of something people buy as what has been happening in recent years is that people will go to an Ikea empty all the stock on small items and then resell them on Amazon and Ebay at double and triple the price. Do they should not be able to let some one but 150 closet lights, 100 mirrors, or sea grass napkin holders.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emiliat20
9 reviews
4 helpful votes
August 25th, 2023

I was very excited to get my table and chairs, I had been looking for a long time for them. I knew it would be difficult to find a set that was affordable but good quality. I ordered the table and chairs online, which was easy and convenient. When I received them they looked beautiful! The color was just what I wanted, the finish was flawless, and they were very sturdy. However, when I went to put them together they weren't exactly what I expected. There were no instructions included with the set, so I had to search online for instructions on how to put it together. Once I figured out what needed doing (it wasn't hard at all), it took less than an hour to put together! It looks really nice in my dining room now, just like it did online!

Tip for consumers:
Please make sure to put all the required parts into the shipping packages!

Products used:
I purchased a table and chairs

Service
Value
Shipping
Quality
Thumbnail of user mela661
10 reviews
16 helpful votes
January 4th, 2017

Affordable prices and good return policy. Online shopping is not good and shipping/delivery is expensive. Best to buy things in the store. Be careful about the quality of some of the furniture and the assembly requirements. Great kitchen items like appliances, cabinets, countertops, and dinnerware/flatware. Good lighting and kitchen tools/gadgets.

Thumbnail of user ninad28
9 reviews
1 helpful vote
January 18th, 2021

All their products are so beautiful! But I can't say that all of them are of the high quality. I had a good experience buying from IKEA, and also I bought a chair last month which was broken on the next day.

Thumbnail of user raneea
Ranee A.
88 reviews
196 helpful votes
July 12th, 2018

I use to be all about Ikea but over the years I noticed the quality started to drop. I do not care for the remodel of the new store. You use to be able to pick up the item then go to check out. Now you have to pay then they retrieve it. Could take up to 30 minutes and if they're out of stock you get refunded. Parking is also a pain. If you like walking then you're okay. The store is a bit of a maze and even with directional arrows it's still a bit confusing.

Thumbnail of user yoannad
4 reviews
15 helpful votes
July 26th, 2020

Overpriced brand and the quality is not as promised. The staff is not very helpful and polite. There are some items that are worth it, but most are not.

Thumbnail of user kimb1541
2 reviews
1 helpful vote
August 26th, 2021

This review is more about the companies IKEA chooses to partner with. The furniture delivery was supposed to be from 9 am to 1 pm. After 1:30, I tried calling the delivery company and was on hold for 1 hour and 5 minutes before I just hung up out of frustration. The drivers finally came at 3:00 pm making me late to pick up my children from school. Then they had to put the furniture in one room since they had to take a photo of the items together, even though the furniture was supposed to go into two rooms. AND, IKEA recommended using Task Rabbit for furniture assembly and they proved to be unreliable to say the least. I was excited to hear about the company since I wanted the furniture put together by experts and appointments seemed to be quick. I didn't realize at the time that the company is made up of independent individuals doing the work. I made an appointment for the next day and was really happy about the quick turn around. But, then the individual canceled the appointment at 9 pm the night before the appointment. I made another appointment for the next day (Friday) with a different individual through the website, and that individual sent me a message hours later changing it saying that he could only do it on Saturday. Two changes within two days made me not trust this company, so I canceled the appointment. What is the purpose of the appointment system if it is not reliable? Many of us work full time and have to take off work to make these types of appointments. I cannot imagine that I will use Task Rabbit in the future because of their reliably. I do not know about the quality of their work. Why does IKEA work with/recommend this company? I see that Task Rabbit has way more negative reviews than positive ones.

Tip for consumers:
find a way to pick up your own furniture and find someone besides Task Rabbit "taskers" to assemble it.

Products used:
n/a

Service
Value
Shipping
Quality
Thumbnail of user st94
2 reviews
0 helpful votes
July 6th, 2018

You get what you pay for from Ikea. Their furniture styles are in but the are bad quality. I would say if you're always moving to different places, then Ikea is great for you but otherwise, their quality doesn't stand.

Thumbnail of user lesliec65
3 reviews
12 helpful votes
December 25th, 2016

Some product are really good value for money, other are just low quality. Always go to the store to see for yourself!

Thumbnail of user wilhelminae
14 reviews
9 helpful votes
February 22nd, 2016

IKEA is to expensive to shop out of my price league.

Thumbnail of user joyceh15
20 reviews
26 helpful votes
Thumbnail of user gregj33
11 reviews
39 helpful votes
October 15th, 2015

I have seen much better goods in john lewis and it was cheaper

Value
Shipping
Thumbnail of user davidn32
12 reviews
54 helpful votes
December 9th, 2015

I thought the stuff I ordered from IKEA was good quality but it took about 2weeks to get it delivered and cost 20% of the goods value. Bit steep and a bit slow

Thumbnail of user ivaa1
4 reviews
19 helpful votes
August 11th, 2011

No offense but what's the hype? The food is cheap and some of it is truly Swedish but the furniture is junk and you have to be herded like cattle through the store with some sort of stupid maze. I am not impressed. It was super packed with people the two times I went so they must be doing something right.

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