• Ihoverboard

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Overview

Ihoverboard has a rating of 2.11 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Ihoverboard ranks 2nd among Hoverboard sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
4
See all photos
How would you rate Ihoverboard?
Top Positive Review

“The scooter is worth the money as it is used on a daily basis”

Rick J.
11/16/20

In the beginning I was thinking about to purchase the kid scooter but later I decided to give the adult scooter a try. This scooter is not only for adults with kids over 12 years old they able to play with it. Easy to assemble this time of year is not to hot not too cold about right temperature to play outside. We all enjoy this scooter we will purchase another again.

Top Critical Review

“DO NOT USE, FAULTY ITEM SENT AND WOULD NOT REPLACE!”

M R.
5/5/21

Bought hoverboard for my son for Christmas, board kept round and round, he end it falling off and really hurting himself. Contacted sales and was asked to send video in, as soon as they received video and realised they sold faulty hoverboard just decide to ignore us... Wish l checked their reviews before buying... another company out there to just scam people!

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user magsm15
1 review
0 helpful votes
January 31st, 2024

Got an ihoverboard for my son for Christmas - it worked for less than one day! It took IHoverboard weeks to finally admit theres a known motherboard fault and they've been messing me about ever since. First said I'd have to open it and got a new motherboard myself, then said id have to pay another £20 for a replacement unit, now they're offering to refund if I pay to return the faulty model. Avoid at all costs, this company does not uphold UK legislation, I've had to submit a dispute to my credit card company…

Tip for consumers:
Purports to be a UK company with UK contacts but phones divert to China. Selling goods with known faults then messing customers around endlessly - website even offers 30 day money back guarantee but it’s all lies. Worse company I’ve ever come across.

Products used:
iHoverboard® H1 700W Self Balancing Hoverboard 6.5" × 1

Thumbnail of user mr696
1 review
0 helpful votes
May 5th, 2021

Bought hoverboard for my son for Christmas, board kept round and round, he end it falling off and really hurting himself. Contacted sales and was asked to send video in, as soon as they received video and realised they sold faulty hoverboard just decide to ignore us... Wish l checked their reviews before buying... another company out there to just scam people!

Service
Value
Shipping
Returns
Quality
Thumbnail of user devona56
1 review
0 helpful votes
May 12th, 2023

Purchased the off road all back hoverboard for Christmas. On Christmas despite despite me charging the device all Xmas eve the right motor wasn't working therefore the whole item was ineffective.

I immediately emailed the company who advised a number of things I needed to do. Once I had done everything they asked they wanted further proof it wasn't working so I had to send in a email with a video.

During this time they decided to change email address from.co.uk to com therefore no one was helping me anymore and a few months went by when I come across the hoverboard which is not gathering dust. My daughter is petering me now the weathers better to get this issue resolved. After a week I'm finally speaking to someone and have been advised they will send me a new motor which I need to install myself! Ridiculous! And also wait a month! Or if I want a full brand new hoverboard I need to pay £50 in delivery when I already spent 500 on this item which never worked. Now you're saying that the fault happened after 30 days even though my intial contact to you is within the 30 days! I will seek citizens advice and take this further it's disgusting

Products used:
We purchase a 500 off road hoverboard which hasn’t worked since the day it was opened on Christmas

Service
Value
Shipping
Returns
Quality
Thumbnail of user dia19
1 review
2 helpful votes
February 11th, 2022

I will never ever ever buy anything from **iHoverboard.co.uk** again - totally unreliable seller with appalling service!
Absolutely the worst customer service I've ever dealt with in my entire life! Shockingly unprofessional, incompetent, ignorant, useless and helpless. And frankly speaking, incredibly stupid liars! The Iscooter i bought from them never arrived. They failed to deliver my order and refused to take any responsibility! I never received any refund either!
By far the worst buying experience I've ever had!
I can't believe they are still in business…

Thumbnail of user dane216
1 review
1 helpful vote
June 23rd, 2020

Scooter came damaged and have been sent back over 6 weeks ago. Still no refund. AVOID, AVOID, AVOID.

Thumbnail of user nathanhall1990
1 review
0 helpful votes
July 18th, 2023

Brand new I hoverboard electric scooter bought for my daughters birthday
Long story short the scooter hasn't ever worked as expected
15 mins is not good enough!

Reported issue they have sent us replacement accelerator and motor for us to replace

They refuse to swap or exchange for a working scooter
Solution to problem was disconnect the e brake and sent some videos to watch to do it

I will do my best to recommend everyone I know to avoid this company at all costs really disappointing customer service without a efficient resolution

AVOID IHOVERBOARD

Thumbnail of user franklini3
1 review
0 helpful votes
May 6th, 2020

Dont trust dont buy. This company is a SCAM. I brought one of their scooters for £490. They sent me a faulty scooter, with a damaged rear wheel. I examine the wheel and I found broken scooter piece stick together with superglue. I sent them pictures of the faulty scooter and when I asked for a refund. They refused, they told me to keep the scooter for a while and instead of a refund they offered to compensate me £15. Dont trust, there is no refund policy. There is no warranty. There company isnt based in the uk or germany its based in china. This company has scammed and robbed many customers in the uk.

Thumbnail of user manfredm8
1 review
0 helpful votes
April 16th, 2020

I just recently tried to purchase a scooter and never got confirmation from the company for my purchase and got worried and looked for the company reviews which I then got worried as they were all bad. I then emailed the company to say I didn't get confirmation email of purchase or tracking number and I wanted to cancel the order and get my money back. They replied and said they never received the order and said to send proof thinking I hadn't screenshoted my purchase. I sent them and demanded my refund which they come up with another story saying they sent me n95 masks which they wanted to charge me for which I didn't even order in the first place as they were giving them out free with the Scotter. They refuse to send me my money until I refuse the package of masks which I don't need and didn't order to be sent back to them when the post deliver it to me. They are a Scam company is from China not in the UK. You can't get in contact with nobody on the phone as the numbers you are given are invalid. They take time to reply just prolonging the days that you will have from purchase. Stay away by all cots it's a scam

Tip for consumers:
Do not buy anything its All from China

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikef340
1 review
0 helpful votes
December 5th, 2018

Avoid this company at all costs... They have taken my money and even after providing screenshots of order number, paypal transaction and paypal activity report all clearly showing purchase they have not sent item and I am having to open a Paypal case which takes time meaning a little boy might miss out at xmas as I need the refund to buy elsewhere. Do not buy from these people. They ignore emails and never answer the phone. Terrible service. You have been warned

Thumbnail of user carlousn
1 review
0 helpful votes
October 17th, 2019

Avoid this company. They wont acept returns unless you pay the cost to have it returned to china address. They sell faulty equipment and make it impossible to return leaving you out of pocket

Thumbnail of user sophiel53
1 review
1 helpful vote
February 20th, 2019

Ordered 2, ones I ordered out of stock did not find out until I had paid and messaged them to find out where my order was. Replacement boards were sent and received both faulty one had never worked one just stopped after a month. No repair or refund unless I pay out of my own money to send the boards back to Germany!

Thumbnail of user andya100
1 review
0 helpful votes
February 3rd, 2019

DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS, THE RETURN ADDRESS GIVEN IS A WAREHOUSE IN BIRMINGHAM WHICH IS NOTHING TO DO WITH THE COMPANY. THEY ARE BASED IN CHINA AND NOT THE UK, AND IF YOU HAVE PAID VIA PAYPAL YOU WILL NOT GET YOUR MONEY BACK DUE TO THE FACT THAT YOU HAVE NOT SENT THE PRODUCT BACK TO CHINA SO YOU END UP WITH NO PRODUCT AND NO MONEY AND PAYPAL ENDORSE THIS
COMPLETE DAYLIGHT ROBBERY

Thumbnail of user jamesk681
1 review
0 helpful votes
April 1st, 2019

Tried to purchase a board for my son before Christmas. Placed order and received confirmation along with a delivery time of 2 working days, as was stated on website.
Two days later got e mail in some sort of broken English stating I needed to pay an extra £18.00 for delivery. I promptly refused and requested email to confirm what they proposed to do and a threat to cancel the order. They did not respond so several days later I opened a dispute with Paypal and surprise surprise a response came, from the customer focussed iHoverboard, stating they needed to refund me as they did not have the board I ordered in stock. They wanted me to lift the Pay Pal dispute and would pay me directly but would take a day or so, and this is the best bit, as the accountant was not available to release the money. What a load of CRAP!
Of course I did not lift the dispute, I escalated it, and was paid back the money by PayPal.
As you can see not a good experience at all and I can only assume from what I have read from other reviews this company won't be around for long. Do yourself a favour and take a good look at the very slick website and see if you can find a section for cancellations or returns. You Won't find it!

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