• iHerb

iHerb

Overview

iHerb has a rating of 1.36 stars from 1,039 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iHerb most frequently mention customer service, credit card, and phone number problems. iHerb ranks 578th among Vitamins & Supplements sites.

  • Service
    182
  • Value
    153
  • Shipping
    171
  • Returns
    125
  • Quality
    130

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 1.9%
Positive
1
Neutral
0
Negative
51
187
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was prompt to reply and very kind.

Critical highlights

  • Checking my credit card bill the charged me for the order on June 1 even though they rejected it on May 28th.
  • I HAVE BEEN TRYING TO CANCEL BUT THERE IS NO RECORD OF MY EMAILS OR PHONE NUMBER.
How would you rate iHerb?
Top Positive Review

“Amazing Service”

Dat T.
2/13/24

I had a great experience with the company. They were quick to respond and delivered items quickly. I've never had any issues with them.

Top Critical Review

“Please be careful for I went through the worst experience i ever received in mywholelife, the costum”

Richard T.
1/19/24

Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare

Reviews (1,039)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (53) phone number (35) customer support (36) order number (24) customer service (319)
Thumbnail of user datt17
1 review
0 helpful votes
February 13th, 2024
Verified purchase

I had a great experience with the company. They were quick to respond and delivered items quickly. I've never had any issues with them.

Thumbnail of user robertr177
Michael L. – iHerb Rep

Dear Valued Customer,

We are glad to hear that you had a 5-star shopping experience with us! Thank you for taking the time to let us know and we wish you the best of health.

Thumbnail of user samanthac861
2 reviews
3 helpful votes
November 15th, 2022
Verified purchase

I'm actually shocked to see any bad reviews…. They always have the best prices and if they're not the cheapest they're only up by a dollar or two on skin care vs styleVAnna or YESSTYLE but those sites take over a month to ship. I placed my order 2 days ago and it said arriving on Friday which is fast but it actually arrived today which is Wednesday. I'm extremely happy. Havnt tried the product yet but they're made by other companies so that's a whole different review but they're all authentic and yes I check… thank you iHerb, it's nice to have good customer service and fast shipping from a company for a change. I'm beyond happy. All shipped in one small box instead of 5 different ones which is so annoying. I hate getting a bunch of packages from one order, it's a waste of paper and takes forever for each to show. This was a perfect order and delivery I honestly couldn't have done it better myself and I'm a ups driver…
Update: made a second and third purchase and was deliver with 2 days, boxed perfectly and extremely happy. I ordered from YESSTYLE twice over 3 weeks ago and they haven't even shipped. Ide rather pay more with iHerb and get my shipment faster.

Tip for consumers:
Rush shipping takes just as long or longer than regular shipping because all shippers are still backed up due to Covid make sure your item is in stock and order back ordered items separately to insure you don’t have to wait for you while order.
Shipping can take 5-10 days on any regular shipping request buy in my experience with 3 prefers now I’ve waited 2 days from the time I placed my order. The great thing is they ship items separately if one isn’t ready which a lot of places wont do!

Products used:
Skincare. All products.

Service
Value
Shipping
Quality
Thumbnail of user justini9
3 reviews
0 helpful votes
February 17th, 2024

I've used this company for a few years and I've always been pleased.

Their prices are lower than most, they have a low dollar amount for free shipping, and I've always had fast shipping. It took just one day with the last order.

I'm not sure why there's so many negative reviews, but I wanted to share my own experiences. I've never had a bad experience with this company.

Service
Value
Shipping
Quality
Thumbnail of user julial112
1 review
0 helpful votes
February 9th, 2019

I don't understand the bad rating of iherb and suspicious of the authenticity of the reviews.
Anyway, my experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. Try it one time and see if it helps.
For 10% off purchase, use this non-expiring code ARO9502 during checkout. Enjoy!

Thumbnail of user alexl1093
1 review
2 helpful votes
December 12th, 2022

IHerb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $20 regardless of weight and very affordable internationally. They carry dozens of trial products, orders usually ship within 24 hours and so far all of my packages have arrived in perfect condition.

Thumbnail of user robertr177
Michael L. – iHerb Rep

Dear Valued Customer,

Thank you for shopping with us and for taking the time to leave a review! Our teams work around the clock to provide the best shopping experience possible and we will continue to improve. We hope you enjoy all of the products you order and wish you the finest of health!

Thumbnail of user susannahb10
1 review
8 helpful votes
July 28th, 2020

I started shopping at iherb over the past few months and I couldn't be more pleased with the service. Standard shipping is faster than Amazon Prime shipping (realistically "2 days" is more like 5 days at least). I was so surprised and elated to get my first order 1.5 days after ordering it, I wrote an email to customer service just to thank them. Some of the prices can't be beat as well. I get all my vitamins here now as well as my Acure face cream and Giovanni conditioner which I can't even find at another retailer.

Thumbnail of user sharonj168
1 review
0 helpful votes
May 15th, 2019

Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. IHerb is good! Their website was tricky, but other than that it was a seamless transaction.

Thumbnail of user natalieg45
1 review
4 helpful votes
June 30th, 2017

Great company, order most months and get my products safe and quickly with no issues, know heaps of others who do without issue also. Recommend.
A lot of the reviews mention having to pay extra post fees but this is the country which adds these import taxes on not the company so really isn't their fault, so not accurate reviews. I have had no issue and never been added anything extra as its under my countries import tax duty.

Thumbnail of user jamesb524
1 review
2 helpful votes
April 24th, 2017

I've been a loyal customer of iHerb for about 6 years now and have been served very well. They have continued to carry so many good products, fairly priced and have excellent service. I am so grateful they always have our usual supplements we need on a steady ongoing basis, great prices and so much more! The turn around is lightning speed, we usually receive our orders in a couple of days!

Thumbnail of user kristinas44
2 reviews
10 helpful votes
February 6th, 2018

Good, FAST shipping to Canada, got some of my orders in 2 business days or less, no extra duty/taxes upon product arrival using DHL. The product I order from this site is half the cost of what I would pay in stores. Some products are priced higher than in store though so be careful. Seems like most people on here are having issues on shipping to UK.

Tip for consumers:
Check the duties/taxes and expiry dates of products prior to ordering!!

Service
Value
Shipping
Quality
Thumbnail of user nancym176
1 review
3 helpful votes
April 20th, 2017

Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store. And if you are a first-time customer, you can easily save $5 if you copy/paste promo code WELCOME5 during checkout. You can also get 5% credit, free US shipping over $40 and 95% off international shipping with promo code alo065.
Additionally, there are plenty of daily, weekly and monthly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!

Thumbnail of user aleksandrap4
1 review
3 helpful votes
April 22nd, 2017

Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store. You can also get 5% off & %5 next order with coupon code PJH581.
Additionally, there are plenty of daily, weekly and monthly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!

Thumbnail of user zivs
2 reviews
6 helpful votes
February 21st, 2018

Get 5% OFF with this code: BAM4483
Besides that you will get hunderes off sales every single day. Very much loyalty credit. Fast shipping reliable chat live always! Highly recommend. Accept paypal

Thumbnail of user kellyc165
2 reviews
5 helpful votes
July 7th, 2017

After reading these reviews, I was worried.
But, decided to take a chance. Order was only $35.
Please keep in mind, I am in Canada.
I ordered early Thursday morning ( like 1:00 am)
I got shipment confirmation Thursday afternoon.
It was just now delivered at 2:00 pm FRIDAY afternoon.
I am beyond impressed.
I will absolutely recommend this company to anyone and everyone.
Amazing speed of delivery.
Well done!

Thumbnail of user amitv17
1 review
2 helpful votes
May 11th, 2021
Verified purchase

Seriously guys, i really dont understand why there are so many negative reviews about IHERB on the internet! I have ordered so many times from IHERB and trust me, i had the most fantastic shopping ever EACH AND EVERY TIME i have ordered from them. Good prices, rocket speed deliveries, geniune products every time, and the best part. I HERB takes import charges from you while you are checking out on their page, and the customs clearance takes hardly a day! When i have ordered from other courier services, the shipments get stuck in the customs indefinitely for days, and its such a stressful experience.
Guys, dont go by the negative reviews. Trust me, IHERB simply rocks. Try it once, you will simply love the shopping experience!
With love and hugs from India,
Amit
[*******@hotmail.com]

Tip for consumers:
Fastest and most amazing shopping experience. Geniune products, customs clearance within two days maximum, absolutely fantastic shopping site!!!

Products used:
HEALTH SUPPLEMENTS

Service
Value
Shipping
Quality
Thumbnail of user robertr177
Michael L. – iHerb Rep

Dear Valued Customer,

We thank you for taking the time out of your day to let us know about your excellent shopping experience! To answer your question, typically unsatisfied customers are the only ones to take the time to leave reviews. Also, most of the time their reviews only tell part of the story. However, millions of customers shop with us an a regular and annual basis because we simply can't be beat. We are glad you shop with us and hope you continue to do so in the future. We are customer obsessed and are glad that our hard work is making your experience with us a great one!

We wish you the best of health and hope to hear from you again sometime in the near future.

Thumbnail of user kehaglha
1 review
0 helpful votes
August 23rd, 2017

Ordered 3 items didn't need one sent for return; when ups showed delivered few days later no refund emailed and later same day item found in warehouse, refund processed, apology email sent; seen lot of negative reviews but best prices when i was buying and friendly apology email; perhaps more out-there products are harder for them to manage since they might dropship or similar

Thumbnail of user mandyw28
1 review
3 helpful votes
August 10th, 2018

My son girlfriend ordered R26 000 worth of goods from them.
Got into SA and apparently was destroyed! So no product received and still had to pay UPS R7000 to store the goods / shipping.
What now?

Thumbnail of user jerryk50
3 reviews
1 helpful vote
July 5th, 2017

I LOVE THIS SITE... FAIR PRICING... GREAT SHIPPING... DISCOUNT CODES... A WONDERFUL SELECTION OF PRODUCTS. I HIGHLY RECOMMEND YOU TRY CHIMES GINGER CHEWS...$3.99 IN THE STORE (IF YOU CAN FIND THEM)... LESS THAN $3.00 AT THIS SITE. VARIETY OF FLAVORS AVAILABLE. ORIGINAL, PEANUT BUTTER AND ORANGE ARE ALL EXCELLENT CHOICES. PRODUCT ARRIVES FRESH AND THE 4 OZ PACKAGE OF FORTY CHEWS IS THE BEST VALUE. JERRY

Thumbnail of user fleurb
1 review
7 helpful votes
August 18th, 2016

Following my complaint posted on Friday regarding having to pay horrendous customs charges and VAT which I did not know about when ordering the goods from what I thought was a UK website, the company emailed me today to say that it would cost me £ 48 to return the goods to them. I have refused the delivery and asked DHL to return them - so iHerb will charge £ 48 for this.

My original order cost £ 24.99!

This is getting more disgusting by the day.

Tip for consumers:
Don't order via their supposedly UK website !

Service
Value
Shipping
Returns
Quality
Thumbnail of user amira87
5 reviews
1 helpful vote
January 24th, 2019

I am a longtime iHerb fan. Plenty of products and information. Very nice website and very easy to use. Great prices. Very fast delivery. Cosmetics- do not always have all the products in stock. Great deals. Warmly recommended.

Service
Value
Shipping
Quality
Thumbnail of user patw91
1 review
0 helpful votes
March 8th, 2016

I am very pleased with all my purchases from iherb! They are the best in the business and far ahead of their competition. No other health food company offers free US shipping over $20 regardless of the weight of your order and free international shipping! I would not comment on the negative reviews since I have my suspicions on where they are coming from. IHerb also has a very nice, easy to navigate website with lots of great products!

Thumbnail of user jacobp32
12 reviews
7 helpful votes
March 30th, 2016

I have placed many orders through iHerb over the past few years, and they always have good prices on their products with very fast free shipping (available with $20+ orders). Their selection is good, although not perfect (but who has EVERYTHING you are looking for?) it is the best I have found. I like that I can rely on great value with the products that I get from them and it is shipped very quickly and packaged well every time.

Thumbnail of user aln16
2 reviews
3 helpful votes
July 19th, 2018

Never ordered from iHerb before, but the price was good and the shipping was free... how could I go wrong? Than I read the reviews... wow, i'm in trouble now. BUT, I ordered on Sunday AM the 15th. Product delivered on Wednesday PM the 18th. Correct product, great price, fast shipping... I will shop here again!

Thumbnail of user adrianc59
1 review
7 helpful votes
August 23rd, 2017

Seeing all the negative reviews it was very hard to decide either to by from iherb or not. Still, I made my order. Got it shipped to Moldova (Eastern Europe) in 3 days! Definetly I got lucky, but still it's the fastest delilvery ever. Thankfully no customs duties in my country.
And, to everyone writting negative reviews because of customs duties, be honest to yourself, it is your responsability to read carefully all the information before ordering.

Value
Shipping
Thumbnail of user mariae32
1 review
0 helpful votes
January 4th, 2016

I use this site all of the time to order my organic spices, healthy body care items, and essential oils. Not the cheapest price but close (way cheaper than any health food store in my area) and you can't beat the free shipping after $20... Which makes it the cheapest then. Only had one problem and they refunded my money to my card, no problem. They're great in all of my experiences and I order frequently.

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Company Representative

Thumbnail of user robertr177
Michael L.
Customer Response Team Member
Typically responds within 2 days

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