• IHeartDogs

IHeartDogs

Overview

IHeartDogs has a rating of 3.84 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. IHeartDogs ranks 20th among Dogs sites.

  • Service
    9
  • Value
    10
  • Shipping
    9
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
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What reviewers want you to know

Positive highlights

  • With each purchase you make you help feed several shelter dogs.

Critical highlights

  • Can't check or ask status of items until after 14 days Just to find out it was never processed.
  • The gift arrived 2 days prior and they had labeled it correctly but send me a completely wrong item.
How would you rate IHeartDogs?
Top Positive Review

“Used many times and am very happy”

Brittney G.
10/13/22

I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!

Top Critical Review

“Ordered cbd treats for my dog over 3 months ago, still haven't received them”

Elm S.
9/4/23

I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

14 days (3) 2 days (3) shelter dogs (3)
Thumbnail of user michellef143
1 review
18 helpful votes
January 31st, 2018

First time order took forever to arrive so I give them another chance thinking it's a fluke. Can't check or ask status of items until after 14 days Just to find out it was never processed. Waited again another problem don't have the color I ordered. Finally ships you would think after waiting a month they would have the decency to ship it a little faster. Nope still waiting. You know the saying once bitten twice shy never again.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Michelle! Sorry you had a couple of not-so-perfect experiences - we want our customers to be 100% satisfied, every time. We'd love to make it up to you! Please email our Customer Support team at orders@iheartdogs.com - they'll sort you out ;)

Thumbnail of user estele
1 review
3 helpful votes
December 13th, 2016

Received my "And God said "T- shirt today, was really excited as I was getting it for my daughter who has rescued several dogs. I was disappointed with the size, the XL was extremely small. I guess in the way the shirts are sized I should have gotten a 1x I may be able to give it to my Great Granddaughter so all is not lost, just really disappointed.

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From the business

1. We believe in making adoption your first choice when adding a furry family member.
2. We think puppies are cute, but nothing is more beautiful than the love of a senior dog.
3. We believe having too much choice is a bad thing, so we offer fewer, better choices in our store.
4. We believe that our dogs give us their best, so we should give them ours.
5. We believe that our dogs are facing a crisis of health that is affecting everything from their weight to their dental health. And we’re going to fight like hell to change this.
6. We’re a veteran owned company, unapologetically support our troops, and work to raise money to provide service dogs for vets in need.
7. We believe, most of all, that every single dog matters. Every pup deserves a loving home, and we will never sell a single product that does not directly and meaningfully give back to animals in need.

Business History

In 2014, inspired by his rescued Siberian Husky, Splash, Justin Palmer started a Facebook page called I Love Dogs. The page quickly grew to over a million fans and in 2015, Justin cofounded iHeartDogs.com with Marshall Morris, an army veteran. Inspired by their passions for helping shelter dogs and supporting our veterans, Justin and Marshall built a line of products that give back to shelters and raise money to provide service dogs for veterans in need.

Company Representative

Thumbnail of user catherineb75
IHeartDogs R.
Typically does not respond to reviews

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