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IHeartDogs has a rating of 2.4 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. IHeartDogs ranks 465th among Dogs sites.
This company does not typically respond to reviews
I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!
I requested to review how much they donate but they directed me towards their charity partner. This leads me to believe that if you make a "100%" donation, they're doing some funky stuff in between your donation and getting it to their charity partner.
I purchased a thank you for being a friend cat Tshirt, I washed it in cool water and delicate cycle, did not put in dryer & the logo on the shirt got all melted together, it's was a cute shirt and I was disappointed so I ordered the dog one and the same thing happened
While I am a fan of all things "dog", and the interesting products offered by this site.The low quality of their shirts is something you would expect from China. The shirt I ordered for my daughter was stiff, scratchy and smaller than expected. The printed message on the shirt looked faded and not crisp lettering. I don't want my money back because it allegedly goes to a good cause, but I won't order anything from this site in the future.
Paula: I'm very sorry to hear about the condition of your shirt. If you could please reach out to our customer service department, they can assist you with a replacement that is better print quality and larger size. You can reach them at orders@iheartdogs.com - thank you!
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1. We believe in making adoption your first choice when adding a furry family member.
2. We think puppies are cute, but nothing is more beautiful than the love of a senior dog.
3. We believe having too much choice is a bad thing, so we offer fewer, better choices in our store.
4. We believe that our dogs give us their best, so we should give them ours.
5. We believe that our dogs are facing a crisis of health that is affecting everything from their weight to their dental health. And we’re going to fight like hell to change this.
6. We’re a veteran owned company, unapologetically support our troops, and work to raise money to provide service dogs for vets in need.
7. We believe, most of all, that every single dog matters. Every pup deserves a loving home, and we will never sell a single product that does not directly and meaningfully give back to animals in need.
In 2014, inspired by his rescued Siberian Husky, Splash, Justin Palmer started a Facebook page called I Love Dogs. The page quickly grew to over a million fans and in 2015, Justin cofounded iHeartDogs.com with Marshall Morris, an army veteran. Inspired by their passions for helping shelter dogs and supporting our veterans, Justin and Marshall built a line of products that give back to shelters and raise money to provide service dogs for veterans in need.
Hi Kendra,
We are so sorry to hear that this happened! We strive for excellence in all aspects of customer experience and you should have received better quality items. Please reach out to our team at orders@iheartdogs.com for a full refund or replacement! It is our goal to make returns easy and hassle-free for our customers! Additionally, our refunds and replacements do not take away from the donations made with your order. That is part of our iHeart Promise to you and to the shelter pets. We look forward to hearing from you soon.