IHeartDogs

I ordered my package a few days ago and I just find it so odd. I never got a confirmation email or a package number. My mom spent over $100 on your website and she never got a confirmation email either.

I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Who doesn't want to help people that are helping dogs? That's the trap! This company may care about dogs but they certainly don't care about humans. They lead you to believe you are helping to feed dogs, but it's at the expense of your happiness. Don't ever expect to speak with someone at this company. They are set up to only respond via email AND they give themselves several days to respond, not hours…precious time that could help you as a consumer to be better informed on your purchasing decisions and lead times. They will bait you into purchasing items that are not even available…tying up your money and stealing your time. They are based on greed alone, don't be fooled by their crafty website as it simply a front. I was told my order shipped, when it arrived, 1 of 5 items that were paid for were included. 13 days later after several emails to find my order, they finally tell me the items ordered were never available to begin with even though their website clearly advertised the opposite. Now I'm waiting on getting money back and only days to find replacement Christmas gifts.

I switched from another well known joint supplement that my dog was doing very well on. The I heart dog supplements have a very strong odor that fills my cabinet. My other dogs won't eat it. Since my dog has been on I heart dogs supplement, she has become much less able to climb 4 stairs to come inside. I feel there are many websites that milk your money with NO REGARD FOR THE ACTUAL ANIMAL! Beware, do your homework. I'm going back to the original supplement that actually helped my dog. I feel bad for my girl that I switched in the first place!

I ordered some items from this website. Received the wrong item. Reached out to them via email and followed their process to request a replacement of my wrong item. It has been many days and I have received 0 response. Emailing them is the only way to get to them... no phone number to call. I am very disappointed in their service.

Purchased a personalized t-shirt that ended up being sized very differently than the size chart and lacking in quality IMO. I emailed customer service, not to request a return, because it's personalized and because this company claims to donate to shelters so I don't want to rescind the donation my purchase supposedly made. I just wanted to leave a review of my purchase. Never heard back from them. I question all the positive reviews of this item, as well as the overall credibility of this company and would not recommend them or purchase from them again. I prefer my donations to be directly made anyway.

Waiting for my $22.72 refund for 2 very thin "You had me at Woof" kitchen towels. Said my account would credited 3 to 5 business days. Still waiting!

I ordered a simple $5 decal in early August. I was notified that it shipped August 15. I contacted several times, only to be told that there was no tracking available and it was only considered lost after 14 days. In early September, I gave up and cancelled. They had no explanation.

I ordered from Chewy.com and received an intact order in 2 days.

I want to support this charity-based business but they make it impossible to do so.

Just send a donation to the ASPCA. It's less frustrating.

Ordering merchandise on your site is HORRIBLE! I try over and over again and no success! SO Frustrating! I click live view, then site won't let me advance to pay. I don't click Live view and all the other ordering attempts show up and price is like $120. No place to correct order amount.

As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.

Our next scheduled shipment of their bone broth is 7/26. Yet they took it upon themselves to take my money today. Yet they had no consent to do so.

They claim that is indestructible however, my Boxer had it in pieces, with fifteen minutes.

I have contacted then, because the "claim" that is indestructible, WRONG!

However, they will will not reply me... lol

P.S., this is. Or the first time, that I have had issues with their so call, "indescribable toys"! This is actually the fifth time.

So I will NEVER again, make any purchase via iheatdogs!

I called and no one would answer the phone emailed several times and no response. I will never buy from this company ever again I bought gifts for my wife and daughter and I ordered before the cutoff date. Was told be there by Christmas that didn't happen I would give. A big fat zero for customer service DON'T ORDER FROM HERE

Placed an order the second week in July, and have still not received it. It has been charged to my credit card account and I want a full refund.

Spent a lot of money on a meaningful present for my grandmother for Christmas. The gift arrived 2 days prior and they had labeled it correctly but send me a completely wrong item. One that was about 90$ cheaper than my original purchase. I have been unable to reach anyone as they have no phone number and will not respond via facebook or email. The one email I did get just re sent my original order and they tried to tell me I accidentally ordered my ACTUAL order and then have not responded since I told then I was aware of what I ordered but DID NOT WANT the 4 CHEAP rubber glasses I got instead. Worst customer service and I hope people read this to avoid your scam.

I ordered the shirt said it was going to be delivered 10 to 14 days I emailed at 10 days and they reply with an email very rude with CAPS
IT TALKS 10-14BUSINESS M-F 10. Well it's day 17 and I still do not have the shirt