IHeartDogs

I ordered my package a few days ago and I just find it so odd. I never got a confirmation email or a package number. My mom spent over $100 on your website and she never got a confirmation email either.

I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Who doesn't want to help people that are helping dogs? That's the trap! This company may care about dogs but they certainly don't care about humans. They lead you to believe you are helping to feed dogs, but it's at the expense of your happiness. Don't ever expect to speak with someone at this company. They are set up to only respond via email AND they give themselves several days to respond, not hours…precious time that could help you as a consumer to be better informed on your purchasing decisions and lead times. They will bait you into purchasing items that are not even available…tying up your money and stealing your time. They are based on greed alone, don't be fooled by their crafty website as it simply a front. I was told my order shipped, when it arrived, 1 of 5 items that were paid for were included. 13 days later after several emails to find my order, they finally tell me the items ordered were never available to begin with even though their website clearly advertised the opposite. Now I'm waiting on getting money back and only days to find replacement Christmas gifts.

I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!

I switched from another well known joint supplement that my dog was doing very well on. The I heart dog supplements have a very strong odor that fills my cabinet. My other dogs won't eat it. Since my dog has been on I heart dogs supplement, she has become much less able to climb 4 stairs to come inside. I feel there are many websites that milk your money with NO REGARD FOR THE ACTUAL ANIMAL! Beware, do your homework. I'm going back to the original supplement that actually helped my dog. I feel bad for my girl that I switched in the first place!

This is my go-to place when a loved one of mine has lost their dog. My dogs mean the world to me and I have many close friends that feel the same way. I have used iheartdogs twice now and both friends were blown away by receiving a surprise gift after the loss of their best friend. Plus, iheartdogs give back to shelter animals. I highly recommend sending anyone who loses a pet a gift from this site. It ships fast, it's high quality materials and it helps the owners have something to remember their pets by.

I purchased a thank you for being a friend cat Tshirt, I washed it in cool water and delicate cycle, did not put in dryer & the logo on the shirt got all melted together, it's was a cute shirt and I was disappointed so I ordered the dog one and the same thing happened

I ordered some items from this website. Received the wrong item. Reached out to them via email and followed their process to request a replacement of my wrong item. It has been many days and I have received 0 response. Emailing them is the only way to get to them... no phone number to call. I am very disappointed in their service.

Purchased a personalized t-shirt that ended up being sized very differently than the size chart and lacking in quality IMO. I emailed customer service, not to request a return, because it's personalized and because this company claims to donate to shelters so I don't want to rescind the donation my purchase supposedly made. I just wanted to leave a review of my purchase. Never heard back from them. I question all the positive reviews of this item, as well as the overall credibility of this company and would not recommend them or purchase from them again. I prefer my donations to be directly made anyway.

I love Iheartdogs! I donated towards the Fund a Senior Dog Hospice and love that they are doing such a generous thing for homeless senior dogs

Waiting for my $22.72 refund for 2 very thin "You had me at Woof" kitchen towels. Said my account would credited 3 to 5 business days. Still waiting!

I purchased the military camo and stars & stripes wristbands (one each) and am extremely happy with them both. The order arrived in a timely manner and my subsequent question about them being waterproof was quickly answered in detail. I very much appreciate the cause of matching veterans with PTSD to shelter dogs and appreciate the opportunity to support both the veterans and the dogs. Keep up the good work and I hope to again support you with another purchase soon!
Vic D.

I ordered a simple $5 decal in early August. I was notified that it shipped August 15. I contacted several times, only to be told that there was no tracking available and it was only considered lost after 14 days. In early September, I gave up and cancelled. They had no explanation.

I ordered from Chewy.com and received an intact order in 2 days.

I want to support this charity-based business but they make it impossible to do so.

Just send a donation to the ASPCA. It's less frustrating.

Ordering merchandise on your site is HORRIBLE! I try over and over again and no success! SO Frustrating! I click live view, then site won't let me advance to pay. I don't click Live view and all the other ordering attempts show up and price is like $120. No place to correct order amount.

As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.

First time order took forever to arrive so I give them another chance thinking it's a fluke. Can't check or ask status of items until after 14 days Just to find out it was never processed. Waited again another problem don't have the color I ordered. Finally ships you would think after waiting a month they would have the decency to ship it a little faster. Nope still waiting. You know the saying once bitten twice shy never again.

Get some unique items while donating to a great cause. The articles are useful and informative and lots of happy ending stories about rescue dogs

I ordered this blanket for my lab and she loves it! It came in the mail so fast and a free one was donated to a shelter dog!

Our next scheduled shipment of their bone broth is 7/26. Yet they took it upon themselves to take my money today. Yet they had no consent to do so.

I purchased the wine tumbler "ruff day" a while back & I love it. I use it everyday for my coffee. I just purchased 4 more, all different sayings to help feed sheltered dogs & puppies.

I purchased the white memorial bracelet for a friend. She was so happy that many shelter animals were fed in honor of her dog. She loved the bracelet.

They claim that is indestructible however, my Boxer had it in pieces, with fifteen minutes.

I have contacted then, because the "claim" that is indestructible, WRONG!

However, they will will not reply me... lol

P.S., this is. Or the first time, that I have had issues with their so call, "indescribable toys"! This is actually the fifth time.

So I will NEVER again, make any purchase via iheatdogs!

I called and no one would answer the phone emailed several times and no response. I will never buy from this company ever again I bought gifts for my wife and daughter and I ordered before the cutoff date. Was told be there by Christmas that didn't happen I would give. A big fat zero for customer service DON'T ORDER FROM HERE