• IGXE

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Overview

IGXE has a rating of 2.35 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGXE most frequently mention credit card, customer service, and live chat problems. IGXE ranks 121st among Mmorpg sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Returns
    21
  • Quality
    23
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What reviewers want you to know

Positive highlights

  • I was very pleased with the attitude and after 2 hours, I got my golds as they told me before.
  • I've used this site for many years, i've only ever had one issue with them and they refunded my money within 24 hours.

Critical highlights

  • This is probably the worst customer service I have seen on a gold site.
  • DO NOT give them your credit card, e-mail or any personal information!
How would you rate IGXE?
Top Positive Review

“CS: GO Skins on IGXE very fast delivery”

alice b.
10/12/16

I have bought CS: GO skins on skin.igxe.com, it's very fast delivery and best service. I'm so lucky and happy about it.

Top Critical Review

“Shut them down”

Cody B.
6/21/16

I placed an order with this company and after not receiving my product after 3 days i asked for a full refund. Upon asking this i was given a hard time but finally got them to agree. After 4 days of not getting any verification of a refund i turned to paypal resolutions. Once paypal got involved i magically got my product within 25 minutes with no offer of compensation for the headache. Upon asking i was basically told tough s**t. Terrible customer service. Avoid this so called company at all costs

Reviews (120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) credit card (12) 2 hours (8) 3 days (6) 4 days (5) 24 hours (5) wow gold (7) power leveling (3) 15 minutes (3) time (44) phone number (4) 2 months (3)
Thumbnail of user brandona23
2 reviews
15 helpful votes
January 31st, 2016

Bought some EC for STO, and after the transaction was complete, the guy messaged me and said he accidentally gave me double. I looked, and, no, the amount he gave me was the correct amount that I purchased. Reading the other reviews, this seems to be a common thing they do: they do they trade, tell you something's wrong and ask for it back, and see if you're gullible enough to fall for it. What a bunch of scumbags. Gave them two stars instead of one only because I got what I paid for...

Thumbnail of user davida158
1 review
0 helpful votes
April 6th, 2015

Any body know how to set up an account with igxe? Not there basic one on there website but apparently one there give me with coins in which I have already paid for! I've been sent account details but don't no where to input this information!? Please help

Thumbnail of user frankieb13
2 reviews
12 helpful votes
April 3rd, 2015

I was buying from their sight for fifa 14. I bought 2 times before this and the last one I accedently put the wrong info. They told me to "update the info" which I did but never heard back since. I sent many emails and asked to call which never came. The only emails I did get were to update the info then nothing! I wouldn't recomen it but they did deliver before and now they haven't!?

Thumbnail of user mitchc12
1 review
2 helpful votes
February 8th, 2014

Slow delivery. I bought 2 things, and they took a few hours to deliver. I then tried to buy another thing, and when i typed in my credit card, it asked for the last 4 digits of my social security number. No way. SCAM!

Thumbnail of user now
1 review
17 helpful votes
February 10th, 2010

Powerlevelling-wise I'm very disappointed with IGXE.
*Used to level a character on World of Warcraft
They did call me almost immediately after I placed my order, which I will give them props for. However the person that spoke to me was almost inaudiable and their English was limited. After it was confirmed, I asked on the Live Chat when the powerlevelling process would start, they said 7-8 hours. Nearly 15 hours later it finally started.
The time they quoted me to level my character from 60-70 was 3 days and 8 hours. After day one the character was 64, I was quite impressed. However on Day 2 they managed 66. Day 3 and 8 hours they're 67.
Now they have been playing for 24 hours straight, and it has been almost 4 days. They're still level 67. Not to mention the entire time grinding has been spent in only two places, well below my characters level. I had a look through some of their reviews, and most have been positive so I've been a bit confused. However I have found several people with a similar experience as mine, saying that their account has been suspended because the powerlevellers have been grinding gold in these lower level places then trying to sell it.
I've asked twice for my order to be cancelled, and both times I have gotten the same response. "Yes, but i can't decide this. Plz check back in 2 hrs for the powerleveller to be here". It's been more than 2 hours.
Hopefully I will have some luck in the next hour or so.

Sorry, long rant is long:)
Personally I would not advise using their powerlevelling service.

Thumbnail of user botheredt
1 review
16 helpful votes
June 26th, 2010

My experience with IGXE has been mostly good, but the two bad incidents were so bad that I will never use them again.

A little background: I played an MMO for several years, before quitting from 2008 to 2010 for work reasons. When I picked the game back up, I had found that there was a lot of content and player development that I had missed I made a couple of currency purchases to help gear up my character, and those were straightforward. Never any problems with delivery time, or stock, or anything.

I then retained IGXE to perform a small powerleveling service for me while I was away one weekend. At the time, I was in a guild, and had several friends with whom I chatted with when I was on. So I was obviously nervous about it getting out that I used a PL service, and I was also nervous about giving out my account information. On that time, everything went smoothly, the PL was performed quickly and without issue and I was happy enough to make a slightly larger PL purchase.

This is where it gets bad. I made my second PL purchase, after being told in chat that I could leave specific instructions such as "only perform the PL between 2a.m. And 7 a.m. local time" and "put AFK tag up and do not respond to any tells." At the same time, I also made another currency purchase. Regarding the currency purchase, I used a different credit card and began getting the same requests for personal information that others got. They wanted me to photograph my license or passport and e-mail it to them. I refused, asked them to cancel the order and told them I would use my other card, which had been processed no problem a few times before. They insisted and said that using the other card would only cause the same problem. So I did as they asked, and emailed a copy of my license with all information covered up except my photo and address, and they said it wasn't good enough. They asked for my passport information, at which point I said absolutely not and told them to cancel the order.

In addition to that, the PL service ignored every one of my requests. They logged in during the evening, at peak hours. My guild had a raid scheduled for that night, which I had purposely not signed up for. However, out of reflex my GL sent my toon an invite when it logged. Instead of declining and performing the PL service, the PLer WENT ON THE RAID, played like crap (obviously) and then /quit when the guild wiped on a named pull two times. Needless to say, a lot of people were really pissed and I was very embarrassed. The PLer also apparently gave out the guild's vent info, and spammers attacked the ventrilo server. All in all, a nightmare of a cleanup that was very embarrassing and taught me a serious lesson about trusting account information to an overseas company.

I will never, ever use them again for anything.

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