ifurniture

Didn't even want to give them 1 star. See photos. Bed basically snapped in half, not long after it was purchased new from ifurniture. Tried to contact ifurniture for replacement or refund. Found out, there so called great customer service. Is actually just an outsourced call center. So thier customer service people, can't actually help you. When I contact, I'm told sorry. Update tomorrow. Tomorrow been & gone a few times & my son is still without a bed. Don't waste your time or money.

I wanted to buy a couch. No one ever got back to me with a delivery fee estimate. Live chat is offshore and can't help. No one picks up the phone. Been five days just bought a couch somewhere else, oh well.

I wouldn't buy something from a place that is impossible to contact anyway.

They delivered an incomplete bed frame - all major parts are missing as well as the instruction manual. I contacted them (live chat & phone call) and they're very useless! I haven't heard from them despite the promise of calling me asap.

Don't BUY from them!

The most horrid customer service experience I've ever gone through.

Purchased a mirror online. It arrived broken. No big deal, it happens. Queue three weeks of almost daily emails, phone calls & online chat sessions just to arrange a return. Time after time I was promised pick up by courier to return the item; no show after no show. They are completely & utterly incompetent. Ohh & to make it worse, they use Fastways/Aramek for delivery; the worst courier service in the country.

Do yourself a favor & go somewhere else if ordering online.

After reading many negative reviews I did have some concerns.
I purchased furniture which is absolutely identical to that of another discount furniture retailer.
BUT I only paid half the price.
Collection was straightforward.
A huge thumbs up.

Huge but basic showroom, many many clients, super busy. Wide selection and priced good.
Delivery is smooth, txt me before come and call when on the way.

I have bought an office desk from Ifurniture in Hamilton. Upon collection, they have loaded the sealed box with the dismantled item into my vehicle. They did not give me the opportunity to open the box to check that everything is in order. When I opened the box to start assemble the desk at home, I found that the desk was very badly damaged and someone tried to fix it in the worst possible way. It was also extremely dirty and appeared to have been used. I have contacted Ifurniture immediately and they were going to look into the situation and get back to me. I received an email saying I can exchange the desk at their shop after a few days. I tried to explain to them that I don't live in Hamilton and I'm about half an hour's drive away from the city. I had to pay rent for a bigger vehicle to pick up my initial order, and will have to pay again do to a second trip. I also need to cover fuel cost not even to mention the time I'm spending with them on the phone and on email trying to resolve this matter with no success. I'm extremely disappointed in Ifurniture, I will not support this business ever again, and I will also not recommend them to anyone.

DO NOT BUY FROM THEM. But if you want to loose money, be my guest.

Just needed to put out there a positive review about the "Live chat" help I received from Angelica …. Thank you again Angelica you were polite efficient and knew your stuff I really appreciate the extra mile you went to help me with a situation I had regarding items from the Hamilton store Excellent service!

If you want furniture go in to a furniture store. This company is bad news. 1st they didn't understand that I wasn't happy with the purchase. It took 2days for them to figure out I wanted to return the lounge suite and that's only because I kept calling, emailing and live chatting them.It cost me so much to return but the hassle of trying to sell it on-line was too much for me. They ripped me off $1000 with transport fees and I am hoping I will get a refund for the actual furniture. Only one item had been unpacked but the way this company works. I probably will end up going to fair-go.

These guys were amazing to deal with and on delivery even carried the couch upstairs for me. Great service, thank you so much!

They have some eye-catching collections at good price and many smart design gadgets. There is NO intrusive sales trying to make you spend more. Great shopping experience.

We bought quite a bit of furniture for our new home. The service provided by Achard was fantastic. Even when we chose to exchange one chair the follow-up and exchange were dealt with efficiently. Appreciate your effort Achard!

I ordered a product online and paid for it by direct credit. Moments later my order was cancelled by them. Since then nothing, despite countless emails asking for my money back if they can't supply the product. If they seem too cheap to be true, trust your instincts and shop elsewhere even if the product is more expensive. This lesson cost me $90 (and nothing to show for it) - they are scammers who hope that people will give up and not bother chasing for a refund. Next stop: Commerce Commission. By the way, this was the Auckland store/warehouse.

They should get 0 stars. I bought a rolling cart, the wheels are uneven, two of the pieces don't fit, it's cheap and crap material. The customer service is HORRIBLE. No one helps you in the store. They are not friendly. They send you to the warehouse to pick up your item. The warehouse is super disorganized with no direction and customers yelling at each other outside. People were cutting in line and others were waiting a very long time for their items, not worth the hassle because it's garbage anyways. Never buy from them.

I purchased a sofa set paying a huge amount and after assembling it was ok. During the Christmas party when two visitors sat on it, the sofa fell apart. It was really embarrassing. The sofa set is not steady at all. Only one person can sit at a time if two people sit, it eventually fall down. Nothing could be done so we have to trash it. Waste of money. Never buy from them.

All of the negative reviews are for good reason. This company takes your money then does as it pleases. Don't expect timely delivery, receiving what you ordered, or even a shred of customer service. Spend your money somewhere else.

Package dimensions were not mentioned on product page, contacted chat support, the took my email to later send me the dimensions, next day contacted again and same thing happened, twice raised the issue on customer portal, but still they say that warehouse staff doesn't have 30 seconds to measure and respond customer request. What a joke.
So they told me the package dimensions on the day of pickup and when we called twice, and raised the issue 4-5 times, and I came to know that the size won't fit in the Citihop Hiace Cargo Van that I booked for an hour, in one go. So I will have to do 2 trips, and exceed the booking. At the same time I was looking to book delivery but their call canter wasn't confirming or committing or even informing about the delivery date before the payment, the same tactic they used when I asked for the dimensions (you pay then we will let you know I paid on Wednesday and till Monday night they didn't had the dimensions handy). They were saying that it will go back to auckland and will be delivered in 7-10 working days.
Overall experience is worst, was thinking to buy a mattress and a bed as well, but will look elsewhere now, that wasn't the experience I was expecting. I guess its better to buy what's insotre and pickup the same day, don't go for any future commitments,
I am still sceptical about the quality of the product, hope it will be better than the quality of Service.

They don't have any public feedback system, so putting the feedback on google maps and trustpilot, so other customers should know what they are opting for.
After posting review on Google and Trustpilot, they called and informed me that if I pay for the delivery today, I'll get the products delivered atleast by Saturday. The same they told me before making the payment that if you pay for the invoice today, you can pickup from Hamilton store by Saturday 15/7, but the next day after payment the pickup date was set to 18/7, and today since morning talked twice, with no pickup time as the order has been in transit as yet, so it looks like that won't be today I guess and a day later that's 19th

First attempt at the store with my partner, we were looking for full house furniture and there was no one to help, when we finally got hold of someone to help they had no idea how to proceed with our finance application and had to wait 30 minutes for someone to come help but of course by that time our patience had ran out so we left. Second attempt we called hoping to get some info on delivery schedule and the lady on the phone was just so rude. Either people working there just don't care about clients or management is slacking off.

We were delivered a flawed piece of furniture.
Ifurniture has written and verbal promises that if anything is wrong, just let them know and even if you simply change your mind, goods can be returned.
Ifurniture told us no replacement was available and offered a 10% refund. Did we have a choice?
The next day their newspaper advertising showed the same product advertised for sale.
We believe they could have even ordered a replacement piece from the supplier if they wanted to. I believe this is contemptuous service showing disregard for customers

First time buying furniture from the Onehunga Ifurniture store, just love it... the prices, the service, the quality, even the delivery guy was excellent... just love this store, I will be back there again... my one stop furniture store :)

Horrible company to deal with and poor products. The chair I got had stains on it so I made contact with the company who said sorry and offered me $35 refund. I sent them photos and a quote to get sorted for $73 or to replace my chair in full, if they were to replace I wanted them to check the chair first and put it together. Was told they cant do that and now no contact at all, no one is replying to any of my emails and I am left with a stained chair - I am 1000% not happy! Horrible customer service, I would NOT recommend this company at all!

I would have given less than one star if it was available, once they have your money then are not interested in follow up services, you cannot contact a person, and the automated answer service does not let you ask any questions as to where your order is at. I purchased a mattress, which the site said was in stock, then I was told it had to come down from Auckland and would take two weeks, one month later and several enquiries and I am still waiting for a n answer as to where it is at; two weeks ago was promised it would be arriving in chch next week and the store would be in touch asap. What a joke. Will not be so keen to deal with this company again, cheaper prices should not mean no customer service.

After spending nearly $1500 on furniture I paid $65 to have it delivered a few streets away, then I paid $60 to have one of the items assembled ( I did the other two) then I paid another $30 for them to take the cardboard away. Just be aware of the extra costs when you buy.