iFixit

The worst customer service no live operators only email with no respond at all, I am missing order and cant even cancel it or get refund

WATCH OUT! IFixit sent me the wrong pixel 5a screen replacement (see pics, the one in red, with bezels). I provided them the correct part information and asked them to verify this by simply seeing the right part pictures on eBay, or on Amazon. They not only refused to verify this, but insisted they were right. And, I had to pay the shipping cost (both ways) because of their mistake and poor customer service.

The quality of everything is so cheaply made and easily break. I throw away so much when I should have just purchased somewhere else.

I ordered a kit to replace a Samsung Note 10 Plus battery. The kit was nice and complete, but they sent a used battery. I complained and they told me no, the battery is new. I sent pictures showing the dents in it and adhesive. It was clearly pulled out of a phone. Since they wouldn't send me another battery, I installed the used one. It lasted about 3 months before it wouldn't hold a charge anymore. So, I got screwed and had to order another battery. Hopefully this one is not used like the last one. I would seriously think about getting parts from some other vendor. Ebay is full of people selling parts and the videos of how to do the repairs are available on youtube. So, no reason to ever buy anything from ifixit in the future.

Before warned...Returned item and would not grant return. I even paid out of pocket for the shipping of said item as requested. First and last time being a customer of ifix online 1300 Monterey St. San Luis, Obispo CA.

One number wrong in address for shipping. Three phone calls to iFixit before the package was shipped were not answered. Three emails to iFixit were not seen so package is in route to wrong place. Will not use them again.

This is one of the rare online businesses I've purchased from that feels like an illegitimate, scam of a company.

I received a computer battery that was completely bent up and had obviously been used and damaged. The shipping box and packaging box were in perfect condition-- it was not damaged in shipping. There was no phone number to contact someone right away so I had to email. It took them 3 days to respond. I sent them photos of the damaged battery. They replied that I needed to send them a long list of detailed photos of everything from the packaging, product box, product accessories, etc. So-- more work for me when I've already clearly sent them the evidence of the damage and had to take my computer to a local repair shop to have it fixed because I needed it to work asap. Then, the real kicker was that they told me I was not eligible for a refund. WHAT? They claimed that they would have to send me a replacement and no refund. What a scam! So they send you damaged and unusable goods, don't have a customer service phone number, take 3 days to respond to emails, so you're forced to find a battery elsewhere and then tell you they won't refund you.

Do NOT purchase from this scam of a company.

I purchased the battery from IFIXIT expecting better product than some random battery from amazon that was 30% cheaper. Purchased battery with their fixit tool kit. Delivery and packaging was good but the tool kit came with the bits loosely packaged in a box and a penelope screwdriver was missing so I could not open the case. After getting a local store screwdriver I changed the battery and installed it per the instructions by charging it fully and then using the computer until battery fully discharged to program the battery. Two weeks exactly 14 days later, Today I woke up to a laptop that failed to turn on after disconnecting it from wall charger. Computer is not recognizing the battery at all. Using coconut battery app to verify battery function battery is missing as if computer is running purely on wall outlet power. Don't trust reliability or pay premium price for ifixit product its the same garbage in a barrel as you're getting from amazon.com You may get lucky or you may be $#*! out of luck like I am. I hope they honor their warranty and send me a replacement. I will write a new review if and when I get a battery replacement for their garbage battery.

Last time i make the mistake of trusting advertising. You claim to be pro repair and make it look easy but in reality it's nothing like that I followed your video and when it came time to take the battery out of the switch it wouldn't budge despite how easy you made it look(and said to be careful). I started carefully but slowly tried using more and more force until i started using the blow dryer and card without avail. Now the card is dented beyond use, the old battery is
Misshapen and i don't have a working switch anymore. I should have just paid to have it repaired and not bothered with your "all in one kit"

IFixit used to provide excellent repair guides. But they've become needlessly convoluted. Including steps for strange, unnecessary procedures, for otherwise simple repairs. Browsing YouTube for alternatives, you can find much more helpful, straightforward instructions. I can think of no logical reason for iFixit to recommend so many steps for otherwise simple repairs, except maybe it's a way for them to make money on parts. The photos are still helpful though. High resolution, to clearly see the tiny connections and such.

IFixit sells overpriced, substandard batteries. Furthermore, the company does not stand behind their warranty, and will not refund customer charges unless forced to do so. Even then, iFixit will charge mysterious, hidden fees so as not to return all of a customer's money.

I was once a big supporter of iFixit. But that was then, and this is now. I still use a toolkit I bought from them. It's excellent. But buying more stuff from them now? NO WAY!

I purchased my MacBook Air part and I want return this part it prices $ 100 i call a lots of times but no reply and email me look like this ifixit frod company they Chet with customer not good service Thank you narendra Rana

IFixIt seems uninterested in simple and cheap solutions:
They don't want to know unless they have some way of monetising the solution.

IFixIt doesn't:
- Follow its own guidelines
- Explain why they're deleting answers
- Allow a right of appeal
- Respond to emails

N.B. IFixIt doesn't appear in any DIY question search, suggesting that it's not very useful.

IFixit needs to expand its user base and it can only do that by permitting a wider range of solutions... otherwise, it will remain irrelevant.
IFixit needs to accept that not all solutions can be monetised.

IFixit seems to favour electronic repairs over other solutions and doesn't have a wide enough range of answers.

Hopefully, iFixit will improve as we need more repairs and less waste.
There's definitely a place for a forum that teaches you how to fix things.
Otherwise, Youtube will remain the default for most DIY repairs.:-(

Its scam and overpriced, i can buy same toolkit on AliExpress and cheaper under 20usd, i never see screwdrivers over 70usd only on "iscam it" i feel im on ebay

I got through the entire installation of my replacement battery for my 2018 MacBook Pro and when I inserted the battery data cable into the battery terminal on the circuitboard that is attached to the battery, the terminal came off. I did not do this forcefully it was very gentle. It's extremely frustrating having gone through this whole process that took four hours to have this happen on the last step.

When I contacted ifixit.com, Kyron, a support technician, told me that they do not warrant the quality of their parts and that when it arrives at your door, it's out of their hands. They tried to say it was "physical damage" to excuse their faulty product quality. That's like going to a dentist for a crown and they don't warrent you biting into an apple because you could incur physical damage. They said they would offer a one time exception and give me a coupon for 50% off a replacement.

Ridiculous.

This place is by far the worst. I purchased a phone from these people and the disrespect was crazy. The phone I bought without a discount or promotion came with no charger. Next, I purchased a phone charger elsewhere and charged the phone. Within 15/20 mins going out on a fully charged phone, the phone was dead. While out having lunch, I asked the restaurant for an iPhone charger. The phone charged 13%, and when I walked back to the store (around the corner, I was at Stones), the phone was on 7% (within 10mins). These lousy business greedy people initially told me I could switch the device for the same model for 10GBP more. Now I'm confused. You sell me a device within 2hours that is defective and refuse to accept the return, and then want to charge me to correct the issue. After a back and forth, they switch the device with another (same type of phone, iPhone 7 32GB). The younger one became disrespectful while not serving me and told me this was his shop. I don't want to be in anybody's store, which is okay with selling overpriced impaired devices for so much money (iPhone 7,150GBP)—at the same time, belittling his competition's quality of service.
Long story short.
They sold me a lousy device which didn't work and wanted to charge me to repair it.
Then they have a sign saying no refunds unless the device is defective (mine was)... REFUSED
I switched out my device for a matching one, and then they told me a long 5mins story about how they were doing me a favour.

TERRIBLE, DO NOT BUY. I HAVE DONE BUSINESS WITH EDEN STREET VENDORS AND NEVER HAD THESE ISSUES. IFIXIT, opposite Poundland, is horrible. They are thieves and verbally abusive. Avoid the problems and go elsewhere

I thought I try out at buying a toolkit bundle from them over the weekend. I thought at first they look like a great company. I saw that they had holiday sales on their bundles as will a code for free shipping for purchases over $49, on their website. No expiration date. So I tried to buy the stuff and the code didn't work. So I e-mailed them. It was the weekend, so I thought I can wait till Monday to hear back from them. Monday came and the all the sale prices went off, before they replied to my e-mail. They replied and told me the code expired. Their was no expiration date on their website. I e-mail them back and told them that. They sent a diversionary response saying that it was in the advertising e-mails sent out. Since I just heard about them, I don't receive e-mails, so I didn't see. No expiration code on a displayed deal that is expired, that is clearly false advertising.

My phone started pressing random buttons and kept calling my emergency contacts and I had no control over it. Being unemployed, I decided to go ahead and try to fix it myself. Instead. I followed all the instructions and my phone is still spazzing out and I can't afford to return the equipment they sent because thats going to cost more money and I more than likely will not get anything out of it anyhow. So long story short I just threw away $100+ and still have a phone that won't work which is just perfect since everything I do for college generally requires that I use a phone.

Looking for a real deal with knowledge in computer you better see this guys...

Ifix it ltd is not a proper company if you buy anything from them you get damaged goods and definitely no refund back and you will get a private number call on your mobile it's the seller who then will abuse you and then say don't ever buy anything from me because of the feedback I gave as a true buyer you can't get hold of then even if you message them or contact them you you won't get any reply back unless you give a negative feedback and then you will get an abusive phone call on a private number on your mobile from the seller at the end of the day as a buyer you lose out no refund stay well away from this seller and the company worst company I have ever done business with never again

I ordered a part from iFixit. The parts arrived fairly quickly but didn't function. They were DoA out of the box. When I requested a replacement, it took 3 days for them to get back to me. They told me in that response that a new part would be shipped within one business day. It is now 4 business days later and I have no tracking information, nor have I received anything back from their support team.

I'd highly recommend staying away from iFixit.

I bought a front camera for my Samsung S8 and it was defective. Unfortunately I had already trashed the receipt so I cant return but when the tech tried to install it an error message kept coming up saying the part could not be recognized

Their adhesive remover somehow evaporated and melted my keyboard (my laptop was off the whole time) and screwed up my trackpad, and the best part they are blaming "my installation"! Would not recommend even to an enemy! Or on second thought I would definitely recommend it to an enemy.

They have excellent repair guides that we use regularly, however ordering from them and their customer service are lacking. For instance, in an email, we were told that a shipment of cables would be sent out the following day and yet 5 days later the website shows that they have not even processed the order yet. Also, they just don't return phone calls nor answer emails.