• iFixit

iFixit

Overview

iFixit has a rating of 2.84 stars from 255 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFixit most frequently mention replacement battery problems. iFixit ranks 59th among Mobile Repair sites.

  • Service
    35
  • Value
    39
  • Shipping
    37
  • Returns
    17
  • Quality
    36

This company does not typically respond to reviews

Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
38
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What reviewers want you to know

Positive highlights

  • The tool kit was high quality compared to Amazon toolkit.

Critical highlights

No critical highlights yet

How would you rate iFixit?
Top Positive Review

“Switch light joystick repair”

Michael B.
7/18/23

When my son broke his joystick clean off his switch lite I thought it was toast, remembered seeing some videos from the company online so I looked into it, $20 for a new joystick and the tools for the repair, I could not believe it. Part was shipped within 2 days across the US, and the easily accessible and easy to follow guide on the site made for a simple repair. The tools were fantastic as well.

Top Critical Review

“Disappointing experience!”

Arash D.
1/17/24

Ordered a touchscreen replacement last November, not quite fast shipping but everything went well and smoothly based on the instructions I faced with thick vertical green line in the display after replacing while the broken screen still worked better! No doubt that is a faulty part! This pattern repeated again and now I lost a noticeable amount of money and time with a broken brand new Pixel 7 Pro that even can't recognize the fingerprint! (have performed their instructions several times and didn't work)

Reviews (255)

Rating

Timeframe

Other

Reviews that mention popular keywords

tool kit (17)
Thumbnail of user michaelbischoff1989
1 review
0 helpful votes
July 18th, 2023
Verified purchase

When my son broke his joystick clean off his switch lite I thought it was toast, remembered seeing some videos from the company online so I looked into it, $20 for a new joystick and the tools for the repair, I could not believe it. Part was shipped within 2 days across the US, and the easily accessible and easy to follow guide on the site made for a simple repair. The tools were fantastic as well.

Products used:
Black joystick replacement, and tool kit

Service
Value
Shipping
Quality
Thumbnail of user joaquind31
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

IFixit's mission to reduce waste and empower consumers is truly important, in a world where most people are quick to toss a broken product. They talk the talk and walk the walk. Free repair guides repository have been indispensable at breathing new life into the products I own. The tools and replacement parts from iFixit are easy to use and high quality making the likelihood of a successful repair that much higher. Keep up the great work iFixit! And consumers, keep demanding access to repair guides and components for the products you buy and own!

Products used:
Spudgers, screwdrivers, tweezers, pry tools, replacement batteries

Service
Value
Shipping
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Quality
Thumbnail of user edm975
1 review
0 helpful votes
September 3rd, 2023

I bought a replacement screen for my Samsung laptop. The screen is an original Samsung part. Installation instructions were clear and concise. The toper on this was that ifixit sent a return label to recycle the old screen. That is amazing. Not every company will do that.

Products used:
Samsung screen

Service
Value
Shipping
Quality
Thumbnail of user ben.gerhardt365
1 review
0 helpful votes
November 2nd, 2023

I ordered the pro tech toolkit for 90$ and it had all the tools that I needed. The suction cup that came with the pack was not working, so I contacted support and they sent me a replacement within 2 days.

Tip for consumers:
They also offer free repair guides and this is the only website I need for repairing electronics.

Products used:
Technology repair tools.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marko611
2 reviews
2 helpful votes
June 2nd, 2022
Verified purchase

I repurposed an old iPhone 4 for our 12 YO's first phone. Battery needed to be replaced. The iFixit kit arrived 2 days after placing an order. Contained all the possible necessary tools. Written instructions and great online step by step video. I'm very impressed with the company and product. Thank you.

Products used:
Battery replacement kit

Service
Value
Shipping
Quality
Thumbnail of user jeremiat
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

The iFixit Manta Precision Bit Set helps out a lot with fixing literally anything. 112 bits for several uses, it's been one of my best expenses I've done on tools this year. I'm a very satisfied customer.

However FedEx could've been more clear about not being able to deliver the package. I've waited about one and a half month until I contacted iFixit who resolved the issue with me in no-time!

The tools I've received feel like really high quality and help me out a ton, today I've fixed my mother's old phone and rescued her old photos and videos.

I personally recommend getting this Manta Precision Bit Set too since it's so very useful for devices that use screws barely anyone has a screwdriver for. 112 bits in total.

I'm planning on buying more from iFixit, it's great quality overall and I hope their other products deliver the same.

Products used:
“iFixit Manta Precision Bit Set”

Value
Thumbnail of user gilf22
3 reviews
0 helpful votes
May 19th, 2021

New Lap Top that I purchased intending on up grading the SSD and RAM. Consulted a friend who owns a technology repair and support business. He advised me to get the proper tools from IFixit.com BEFORE I messed things up. Watched several YouTube presentations. Ordered an entry level tool kit from IFixit.com.

Kit has all the Torx drivers plus plastic pry devices needed to get safely inside the computer. The tool case is really first rate. Just begs you to put everything back in place so it is ready for the next project!

Value
Shipping
Quality
Thumbnail of user jasona1311
1 review
0 helpful votes
May 26th, 2023

Broke my googles pixels phone screen. Affordable is what i would say rather then just getting a new one. Was quite easy to replace just be gentle with the screen till gluing it on, leave it to dry.

Thumbnail of user ahmedb147
1 review
0 helpful votes
October 20th, 2022

Hello IFixit,

The repair tool kit is amazing, thank you!
It came with everything I needed.
Just to inform you, my backglass wasn't broken to begin with, but it wasn't sealing good. It also had minor scratches, so that's why I decided to just buy a new one.
If you want, I can send my old backglass to you guys. Let me know if you guys are interested in it. It's the original that came with the phone.
Don't worry about the price because I'm giving it to you guys for free. I'll also pay for shipping. A little support from me to help the business out!

Thanks,
Ahmed B.

Products used:
Backglass plus IFixit repair kit.

Thumbnail of user joshuat266
1 review
0 helpful votes
April 4th, 2021

I bought one of their products after watching my Favorite Tech Tubers for years. Will definitely buy their products again. Excellent quality, like I mean the build quality is top notch.

Products used:
IFixit Pro Tech Tool Kit

Service
Value
Shipping
Returns
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Thumbnail of user fredr289
2 reviews
0 helpful votes
January 5th, 2022

I was having an issue with my face recognition. This iFixit company recognized the problem right away and had me up and going in minutes. The price was very reasonable and the staff was very friendly and useful, so thanks a lot.

Service
Value
Shipping
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Thumbnail of user ew182
1 review
0 helpful votes
December 21st, 2020

Customer Service at iFix it has always been the best. I have done quite a few apple repairs and I will only shop at fixit. If you spend your time opening and repairing something, you want the replacements to be the best available. Videos are a great help also. Last customer service, Matt, has been A++ and understanding. I promise you, you won't regret ifixit and will become a loyal customer. Thank You, Matt

Thumbnail of user nickn89
1 review
0 helpful votes
October 22nd, 2018

Got the product quickly, and in a Well protected packaging. I am an entry level device repair tech and the part came in better packaging then our products, and the price is close to cost. They even supply needed tools. Excluding a static band for use while installing, but thats on the customer. Do your research. There is a 100 word requirement for this review. I feel like I don't need that many words and would like to go to bed now so I'm making sure I fill quota. 10/10 would recommend.

Thumbnail of user otisw11
1 review
0 helpful votes
February 15th, 2019

Forgot password to Iphone sooo... after 2 hrs with Apple & Itunes... I called around and
IFixit kept coming out of peoples mouth quite often sooooo... stopped by & was floored by..."Sure... B ready in 10 minutes".(I would have been happy for 2 hrs... Just fix my phone).
My phone works again and I was sooooo pleased with their great service & friendly staff ifI could give them a 20 I would. I was at the store on Ski bo rd

Thumbnail of user jessem260
2 reviews
0 helpful votes
May 19th, 2020

I replaced the battery on my iPhone SE and everything is working perfectly! Their videos were great!

Thumbnail of user johnd2220
1 review
0 helpful votes
January 16th, 2019

I ordered the iPhone 5 battery replacement kit from iFixit rather than pay $79 for Apple to do it. I thought it might be a bit treacherous to fix it myself, but the tools and instructions provided (step-by-step w/ both photos and video) made this an easy win. I will absolutely use iFixit again in the future and would recommend them for anyone not afraid to open up their devices.

Value
Shipping
Quality
Thumbnail of user donk242
1 review
0 helpful votes
August 2nd, 2020

I ordered the essentials tool kit to replace the SSD drive in my MacBook Air. The kit had more than I needed to do the job and those extras will come in handy as I do other repairs on stuff and things. The instructions on the site were complete and accurate and it took about 10 minutes to do the replacement and about an hour to reboot and reload most of my OS and data. This kit and site are a good starting point for any repair.

Thumbnail of user carlas225
1 review
1 helpful vote
May 20th, 2020

I use my old iPhone 4s for my extensive iTunes library and it had stopped charging. After trying every fix I could find online, I knew the battery had died (it was 9 years old). I received my iFixit replacement battery and tool kit within two days of ordering! I watched the guide video a few times so I knew what to do. The hardest part was getting the screws back in as I have little to no closeup vision and had to rely on my reading glasses. But it worked and the phone is now charged 100%! The replacement task was a bit stressful, but for $16+ I have no complaints! Thank you, iFixit!

Thumbnail of user jessiev34
15 reviews
70 helpful votes
November 30th, 2020

They sell some nice tools for fixing phones, PCs, iPads, Macs, and a whole host of other products along with their repair guides. Sometimes a bit pricey but overall really interesting people.

Thumbnail of user kevinh210
1 review
0 helpful votes
September 3rd, 2019

Many repair guides and lots of parts. I always go to ifixit when I encounter a new device. They have great videos and great photos. Their photos are very good for diagnosing other issues than just broken screens. I really like the step by step instructions with multiple angle photos.

Thumbnail of user erinw136
1 review
0 helpful votes
October 12th, 2019

Great and fast service, thank you! The guides were super helpful and easy to follow, we timed it badly and the one for Catalina wasn't out yet and we had to fill in the gaps, but it wasn't difficult at all. I've never replaced a part on my own computer before and the tools included plus the guides made it way easier than I'd ever imagined.

Thumbnail of user ilyar8
1 review
0 helpful votes
August 15th, 2018

Awesome kit and instructions! Came quick with everything I need and more. Super detailed instructions made an otherwise impossible task to replace the swollen battery very possible. That you iFixit! You saved my laptop.

Service
Value
Shipping
Quality
Thumbnail of user katheriner141
1 review
1 helpful vote
March 14th, 2020

I am very happy with the battery replacement kit I purchased from iFixit.com. The step-by-step directions on the website were easy to follow, and I was able to replace my dead battery in about 30 minutes. The hardest part was removing the adhesive strips holding the battery in place; both of mine broke so I had to use the suggested hairdryer + credit card trick to loosen it. The only negative thing I can say is that I wish there was an option for faster shipping because it took about a week from placing the order to receipt of package. I would 100% buy something from them again!

Thumbnail of user russc34
1 review
0 helpful votes
February 26th, 2019

Ordered the iPhone battery replacement kit. Impressed of how easy it was following the instructions. NOTE: I used a hair dryer for 2 minutes to help remove screen. All the tools included were excellent and for a first time repairing an iPhone, I will rely on if it.com for future needs.

Thumbnail of user davidn600
1 review
0 helpful votes
February 11th, 2020

Ifixit supplies the right battery to make my MacBook Air work like new. Their website made it easy to order with confidence, and their supplied tools and online repair guide made it simple to complete the repair. I was up and running again in 15 minutes! Thanks, Ifixit!

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From the business

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...

Company Representative

Thumbnail of user brittanym50
Brittany M.
Typically does not respond to reviews

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