About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
ID. Me is unusually thorough with its multiple measures to protect privacy, without being too complicated or time-consuming.
I wait til the last minute to do my taxes, I always have. So I'm doing them Sunday before April 15,2025 (2 days to go). I needed this ID for my taxes to go through and receive the refund I was due. So it sends me to ID. Me, and I'm (not happy). HOWEVER it was VERY easy to do (i'm on the computer, and it lets me use my smart phone to verify photos! I don't have to be on the same thing!
WAY too easy yet, I feel the data is safe, (having actually read the data statement)>
I'd definitely recommend this even to those not very computer savvy.
The wait time was short the experience was fine. The representative was nice and fast and efficient.
Buena calidad de trabajo y si, pude conectarme con fácilmente al vídeo llamada y si me fue útil los datos y me inspiraron confianza.
Just as the title, fast easy and secure, I was extremely nervous about it, but once started everything went so easy, person taking the video conference was very professional
I needed to verify my identification further with the IRS. ID. Me was an easy process for me even though I am communicative illiterate. It was a simple process and the Agent that helped me was outstanding!
It was very good since they asked me for my personal information and my documents attended me according to my idea and I knew how to understand and answer the questions by the agent who attended me in a simple and safe way
Easy not to hard to use takes a minute to set up and then your in. ……………………………………………,………………………,.,,,.,,,,,…,,,.,,,,,,,,,,,.,,,,,.?! Thank you
I'm 72 years old, and my hands are a bit shaky. This made it very difficult to take acceptable (to the app) photos of my documentation. After getting through that ordeal, the app did not approve of my input and directed me to a manual review with an agent (nice young man) which involved 45 minutes of sitting before my monitor to avoid being removed from the queue. Yuck.
Unable to verify my identity. They probably allowed hackers to access/alter my data. Constant errors. I was unable to do what I needed.
The person was very nice, and we were able to verify his identity, but at the end we could not log in to my account, tried a few times and acct. Was locked
It was pretty cool, your company made things easier to be able to fill out further details of my life, to where I can ease into a better life and possible better job...
Initially, was somewhat frustrating but became easier with repeated tries to complete the process. Would certainly recommend to anyone who needs the services provided. 👍
I had a great experience driving through the process I needed to be able to access the IRS website while doing my taxes. ID. Me had any efficient and workable process to get my ID verified in a couple different steps which also made me feel a lot more confident about how they keep our information secure. Whole thing ended in a zoom online meeting with the representative and he was great. The only issue I had wasn't really an issue but it was the time clock. A few times it jumped backwards and forwards, which made it a lot longer to wait but that didn't actually happen so stick with it. I went from an hour and a half down to 8 minutes after I had only been waiting about 30 minutes. I also did my taxes late at night so I didn't have to wait as I mentioned very long at all.
I had a great experience using an online platform to apply for my Tax ID. The process was simple, and the platform guided me step by step, making everything easier to understand—even as someone who wasn't familiar with the paperwork. They provided clear instructions and support throughout, and I received my Tax ID in a reasonable amount of time. It was a very helpful service that made a stressful task much more manageable.
Easy, pleasant experience. I didn't have a long wait and the agent explained the process thoroughly.
Lin the beginnging ID. Me was confusing, but after you get the hang of it, its well worth it.
After uploading documents I wasn't sure if excepted or received. I went back in to my account to see if my information was being process - recieved notification that my information is in working process
The overall process was very fast. I think it said it could take up to 15 minutes but it actually only took about 5 if that. And most of that was pulling out my license and taking pictures for the upload. Very user friendly. The instructions were clear, simple and easy to follow.
I added an additional government agency to my access list. The sign on security is thorough. I have all I need at one site. No more searching endlessly.
Quick and easy the process is very intentional about walking you through it and they help you explain everything that you're signing or clicking on it's pretty easy process I am computer illiterate but that was easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members