About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Easy to follow and easy to use…. I hoping they use to renewal licenses and passports …excellent idea to use phone camera after opening the link sent to your phone
Once i had my state id and social security submitted for review by the online system, i was able to request and book an appointment for a video call verification of my physical identity government documents within 20 minutes; once on the video call, the gentleman checking my identity documents was respectful and gave the straightforward instructions in a digestible, step-by-step manner (i. E. question about why you are verifying with id. Me [e.g. Verifying benefits for veterans or medicare] and instruction to show the identity document in a specific manner so that there is a good amount of distance between the document and the webcam [first start with the identity document close to the webcam then slowly move the identity document further away, all while keeping your face visible in the background]) making the video call verification process
It sucked cuz one more way complicated than it should have been, staffing the fight with attacks to be able to clear the email and reset it so I could use it and it cost me 5 days you need to put in a telephone number so you can be contacted directly and not multiple emails and multiple responses that could have been taken care of with a 5-minute phone call
Very easy to access the Video conference with their Customer Service Agents. Fast and Efficient. Had to gather other information, so I got off the first video call and was back on in 5 minutes...
As I explained already on a short survey. ID. Me gave me a sense of feeling safe with my information. For the fact that my identity has been stolen and hacked. I'm not too trusting to apps these days but I definitely felt safe with ID. Me and yes I would refer others. Thank you all for your help! ID. Me was fast, safe, and attentive!
They was very polite and helpful got to the pointe explained process to me in details so I could understand
The whole process was easy and went smoothly. I expected a big hassle but was pleasantly surprised at how easy it was
Did I say it was terrible? Interface is awful, security is questionable, seems like a front for DOGE.
Fue agradable, al principio me costó pero solucioné las dudas y pude completar mi verificación de identidad
Facil y rapido de usar es un sitio muy seguro y los datos estan protegidos la persona que me atendio por la video llamada fue muy amable y servicial en explicarme todo y claro
Id. Me is an verification email, which we can use for all the government agencies, including Social Security Administration, Immigration and other governmental agencies.
Simple to set up and easy to use. I would recommend this service to other people. I hope this will help uncomplicate any future needs that may arise.
I needed to sign up for an id me due to possible identity theft. In order to file my taxes I was asked to provide an id pin. I spent nearly 4 hours trying to upload and sign in to the website to finally get to a page that repeatedly told me "something went wrong ". The wait time for a vide call was 59 minutes only to have the call drop. The chatbot was useless! I rue the day I signed up for this. Now irs tells me this is a lifetime thing and I have to get a pin each tax year. Further, I have to now ask for an extension because I couldn't be given my id pin in time before tax deadline. Getting my id pin in letter will take up to 21 days. Frustrating!
I had a very good experience. They helped me a lot in every way they could, very kind, very cordial. I hope everything is resolved soon. Thank you very much for everything, many blessings.
My experience was good. The treatment was perfect and very professional. I have no complaints. Even though it was difficult to communicate, they were very patient, but I was left with a very good experience.
Bonita experiencia con personas q hacen su Trabajo muy dedicadas y atentos al realizer su Trabajo. El equipo de trabajo muy bueno y unido
Quick, very functional. Easy to use. Gets job done right and in short order…………………………xxxxxxxxxxxxxxxxxxxx
Wow if it were any worse it wouldn't exist.
How sad that office ally uses bottom feeder tech to deprive patients of care. I'm Guessing this is profit driven. Vile. Office ally was clueless to answer problems they created, it took 6 hours for the patients eRx to go
Through. 8 calls to office ally. We are leaving the US soon. Eff this.
Easy and simple. No errors on the site so it was easy to navigate. Feedback part takes too much time instead
Seguridad para identificarme y lograr que se me reconozcs sin dificultad.
Muchas gracias por permitir tener facilidad y entender y hacer nuestro objective mas facil
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members