About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Mi experiencia fue muy grata, con educación, puntualidad muy recomendable, con trato agradable y bien correcto
This is about the third time I used ID. Me, to interact with the IRS. The process was intuitive and secure.
Great. This app is quick and easy to use. I would definitely recommend this to a friend. I would like identity verification to be this easy to use on all my accounts.
Fascinante es una experiencia q nunca había tenido no sabia de que existía este tipo de aplicacion sin dudas trabajando muy bien
When I signed up almost a year ago with ID me it gave me a lot of trouble I have to admit I struggled and it took a long time. Now you're later through a different organization I was able to use it and it was super easy very quick no problem at all so if it wasn't so hard to set up I would have zero complaints but other than the setup being tricky for me and I'm not very experienced with internet and such so that being said I was able to login quickly this time and that makes me very happy and yes I would suggest it to others if they have patience LOL.
Using ID. Me to identify my self was an easy process for me. It was as simple as creating an email account. I did not find site complicated at all. When I was first asked to ID myself through the this website my first thought was "am I going to be able to do it" but then when got got started I thought oh! This is a piece of cake.
Great service provided, recommended for someone to use it and makes it more easy and convenient for the user. Highly recommend for anyone else to become a user. Useful tool to get whatever you need and want to accomplish in a timely fashion.
I have used ID. Me before when shopping through tractor supply or other places to get qualified for a military discount (spouse) so that I may have funds during this tough time to feed my husband and I's dogs and cat and birds. We use it for a lot to be able to use it through the social security office so I was able to secure my personal information and get a replacement social security card was even better. I really love being able to use this system so easily! The steps and prompts are made so simple for you on the screen.
I was disappointed because it took too long for them to get bask after I explain why my account got suspended for some reason and what I was needing it verified for' and that it made me miss out on thousands of dollars my family desperately could have used
I hope this experience is safe with you because this is my first experience, but I always expect the best with you thank you
Very easy and secure, would strongly recommend to anyone that needs help and direction. First time user and so far it seems to be a great website!
I always worried about logging in to official sites. If I made a mistake how would it affect me. With ID. ME I have just one system to remember.
My experience was easy & quick. I had a frustrating issue regarding my Dl & the VA veri process in obtaining a name change. IDme was able to quickly verify my documents & update blocked government website s.
Exelente el servicio. No hablo inglés y contaban con personal de habla español y me pudieron atender.
Unable to do this on my own. Video help cleared everything I was grateful for the opportunity to use video verification
Had to reach out one time for some help with one of the sections. Can't remember which now. But it was a success!
I needed help and you helped me get what I needed done. It's enabled me to verify my identity and have hope in the next time I may need to use it knowing I'll have the resources available to me for if I ever need it again. I appreciate this and thank you for helping me get what I needed.
In very very very very very very very very good hands throughout the whole experience at the ID Me assistance office at the VA that day.
Very easy and fast not complicated and very helpful couldn't ask for a more pleasant experience helping me verifying my identity
Interviewer was great. "Hold your ID card in front of your nose and move it slowly towards the camera…. Ok, stop there. Steady. Ok good " Please!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members