About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I'm not used to uploading documents or video calls. There was definitely a learning curve. Fortunately it was possible to attemp everything several times.
Cannot log in because of duplicate emails. The system will not let me remove one email. It asked to change but still not allow any changes.
Great very fast and interactive I would recommend it to a friend or loved ones every step was easy Claire, I understand
The Customer Service was great helpful an understanding. I would recommend this serving to other's if asked.
They lead me very nicely It was trustful
But i hope o dont need to doit again
Specially 24/7 is very nice i only wait like 1 minute to get connected with a live person
Had trouble signing in. ID. Me Blocked me from their site due too many attempts. In one instance I was advised not to use VPN next I was told to use VPN then I finally used TOR. Many tries on many devices. I think that I am still blocked on some browsers but not sure as I've not tried them.
Got in and filed my taxes, and it was amazing. The agent was very helpful and supportive. I'm glad the location was with in reasonable distance.
Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.
Not successful after many hours with three of stAff with all sincerity attempting to get me set up. Now my primary care doctor was forced to place my CT SCAN results in the mail after which I have too physical deliver to an oncologist for a third party evaluation.
The process is difficult to complete and the explanation for why it's necessary is completely inadequate.
Thank you, for the help and courteous work to help me while enduring some identity theft problems. I've had some problems establishing my identity and this company helped me retrieve my personal data back again not only after my social worker quit but also after I had my identity thefted and I got my account compromised. They helped me re-establish.
The verification process was fast and simple. It is a good method to employ in verification of benefit recipients.
It wasn't too bad it verified my ID to get my refund hopefully. It was good talked about all the stuff that I needed.
Experiencia muy buena pero un poco tediosa... ya todo salió muy bien, estoy a la espera de que tenga el aval para poder salir a trabajar
I asked for my return date responds I don't know we don't have your transcripts yet
Well I do t have all my transcripts resend them when ever we get your back to us
Bull$#*! $#*! trap crap 💩
Fue una experiencia de Aprendizaje y a la vez segura. Que linda experiencia A sà que se las recomiendo
FIVE HOURS of submitting every official document under the sun, to have them summarily REJECTED without explanation. NEW photos of documents REJECTED again! All for a $4.00 discount. NEVER do business with these inane, INCOMPETENT, preposterous fools!
Everything is even the 2 factor that supports yubi keys and pass keys as well as
Auth and you name it they can do it
My experience was a smooth and easy process. The steps were so simple. A kid could fill out the question
I found ID. Me site easy to navigate, trustworthy and robust. Having a site that facilitates the verification of your identity is both convenient and often times necessary.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members