About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
To much to much to complete for a senior to complete who is not computer knowledge ID employee
Was very good.
It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.
It's simply crap, but a must have. Could not be worse, but I bet they will try...
It's pretty much mandatory now, which is probably why it's so bad.
Todo muy bien y seguro y además en mi idioma fácil y seguro la agente de la video llamada muy amable
Is easy to follow. I think this good tools to verify while your personal information is safe. ID. Me give you step by step instructions to proceed to able to finish the verification so you can claim your benefit and your information is secure because ID. Me protected your personal information and it verify is really you.
Muy amables y muy confiables y sobre todo mucha atención que asen los agentes me siento satisfecho con esta experiencia
To my surprise my experience with id. Me and the whole video verification was NOT a nightmare! All of the directions were concise. I had no difficulties with turning in photos of my documents or connecting with the video call. The wait time for reviewing my documents I do feel could have been a little faster. However the wait time for a representative to join the video call was almost nothing and the call was expeditious! This experience in comparison to my last dealings with id. Me and the IRS website and the whole prooving my identity thing was night and day! It used to take forever, with no clear answers and insufferable. Well, I'm letting all the procrastinator's and indecisive's out there know that you dont need to put off this chore any longer. Everlasting and arduous no more! Thank you id. Me for changing it up for the greater good and taking a little bit of stress out of things that are stressful!
Set up was so easy for layman like me the whole process went smoothly without any issues on the first attempt itself
Will definitely use it wherever it is used
De maravilla ya que pensaba que era muy dificil poder tener este aseso y me resulto util Gracias por la oportunidad
This was a hard experience. Not knowing what to expect and unsure of how this works. Not being explained what is used for is problematic. Who actually accesses this? Who uses it? Is information safe?
Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.
ID. Me leads you through the steps necessary to register in simple and easy steps. A very good example of the "KISS" principle.
Verification process took over 40 attempts. Would not give video call, self verification would not work. Logged out every time I clicked on any link anywhere.
I did not have to go in the social security office administration due to having to make an appointment. I was able to set up this account with no problems and access to information I need for my housing I am very pleased with this service
I needed ID. ME to access the IRS as my Identity was stolen by someone filing Tax Refund in my old married name. Now I can see and the IRS can see that she's an Identity Theif. We hope she does it again NOW because it's tax time and the IRS will GET HER. The IRS determined my Identity was stolen after investigating. Now I can stay on top of it. Thank you so much.
He was very helpful verifying my identity in a timely manner. I would tell everyone about this experience.
No stalling of we communicated. I am deaf. Impressed by his professional willingness. Wrote papers on show video call changed to text-communcation which was amazing.
It only took a few minutes, and had easy to follow instructions. You just need your government issued I D and your smart phone.
At first I was nervous to try it but now I'm glad I did
El asesor fue muy preciso y profesional he amable al momento de brindar la información que, yo necesitaba, fue de mucha ayuda para mí
The service was excellent and very direct simple as the reason of me using this service is complicated and frustrating as it is.
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