From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I needed financial information to verify my income for a mortgage, the process was in-depth to ensure I was who I said I was, yet very seamless. I was in, got my information and back to my normal day much faster than most trips to a governmental body.
Terrible, 1 hour +, talking with an incompetent who baresly spoke English, and was unable to get me verified, obviously not trained.
It's not verifying as anticipated. Since my middle name is Rajulu and my first name is Govinda, the space automatically interpreted it as my middle name even though I don't have one (My actual first name is:"Govinda Rajulu"). As a result, the ID validation failed, and I am unable to proceed with applying for parental leaves. I attempted to call *******4373), but I was unable to connect because of the high call traffic. Attempts to address the ID validation are ongoing.
It was pleasure to talk with the agent. She was very understandings
Continually wanted me to change my password. I did and it wanted me to do it again. I found it very annoying.
Properly identified me and was fast and convenient
GREAT use of camera on laptop easy transition and it promptly notified website that asked for verification
Horrible experience
I spent 5.5hrs trying to authenticate my father so he could file is claim. I'm very computer savvy and this thing had me about to pull my hair out. We still were unable to get him verified after calling multiple help lines, none of which directly took us to IDME. One lady told us they don't even have a helpline or live person that can assist. This system is trash and I would never recommend it bc it does NOT meet the needs of a majority of veterans (those with limited resources, supports, computer knowledge). Do better. FYI, he still is waiting to be verified bc the virtual never connected!
Though it was quik and largely painless, there are moments in the processing the Front and Back of licenses that the page refress on the phone and when to go to the desktop screen.
Otherwise it was easier than past systems!
It'll help you in life, especially issues that need attention under security purposes
Spent 6 hours trying to set up id.me and sign IR TCC application and still not done.
I enjoyed it. It was easy and my agent was great. It was very personable but professional. I didn't get a bad vibe at all. All good vibes. I trusted it.
Muy agradable y muy sensillo los pasos a seguir muy bonita la experience muchas gracias
Satisfied as soon as I had what I needed, everything went smooth and easy!
Fast,quick and accurate experience, I really love the website
I've been a user for at least 5 years now and have never had an issue.
Faster than Login.gov and one of my preferred authentication methods.
Starting off filling out the documentation it was very secure. I felt that the questions asked had a very significant identification and purpose. The details of the process does not take a long time to process and in the time it takes to process you can be happy knowing your information is secure.
Es el proceso de registro a un sitio web más difícil que me ha tocado hacer en toda mi vida. Deberían hacerlo más fácil y didáctico para el usuario.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members