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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It is nearly impossible to get a representative on the to resolve issues. The submit inquiry box says they will contact you about your issue but I have never been contacted.
This is where most unreliable unprofessional companies I've ever experienced. They made a mistake in my portal with my states and city and I needed it to go to the DMV and Ivan I've never lived at that address since I've open an account with them I can't get ahold of anyone to change it I sent them proof evidence of my residency nothing it is now been six hours I have heard nothing from them and all they had to do is change of city and state. I cannot believe the DMV uses them and if it wasn't for that I would I would I would never use this program in fact I'm reporting them to the better business bureau. Do not use this company do everything you can to avoid it they will make you go crazy when they make mistakes with your account cuz you can do nothing about it
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am writing because ID.me has a short list of professionals on their list that is accepted. This is a joke! There are a whole lot more entities that work in the health care profession, besides people with a license. You leave out people who are the back bone of the institutions.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Got to take selfie picture wouldn't go any further no matter how many times I would take the picture
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Had to put in alot of personal information. God knows where all my information is. Still cannot access the ssi site to find out any information.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Trying to verify my license to write prescriptions because of the government MANDATE, which is a total scam, and this system is TERRIBLE!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Trying to access my Social Security work history is like trying to break into Ft. Knox! I had to take pictures front/back of my Driver's License--which I did--and provide a selfie. Then, my identity was failed. The site had my name in the wrong blanks, no last name, last name in middle, and first name in last. What a mess! Now I have to meet with a representative, whenever that will be, and have 2 forms of ID ready. I have 4, but have no idea when they will contact me. What a bloody mess! I wonder if they are legitimate or if they are a Russian/Chinese hacking operation.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The idea of an online verification service is a very good one, and timely. Sadly, the general concept is the only good thing ID.me has going for it. Their "verification" process is, well, broken. It cannot and will not verify your identification no matter what documentation you provide. Trust me, I tried more than once with the formal documentation my employer provided. Nope, sorry. And inquiry to customer service? Another black hole.
Again, a great idea that simply doesn't work. A sad wonder this startup ever got funding.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Because of my history with identity theft I was unable to open an account with Social Security. The only option offered to me by the Social Security administration was a face-to-face visit once the COVID lockdown was over. This was very annoying as I couldn't confirm the status of my recent application for Social Security benefits. Low and behold the next time I gave it a whirl I was offered the opportunity to access Social Security via the ID.me site. I decided to give it a whirl and I uploaded my drivers license gave it to Social Security number which of course is floating on the Internet anyway and 1, 2, 3 I was able to get into the Social Security website and I can access all my information there. Thus I found this at least at first blush an extremely effective way to get into the Social Security administration website when other factors prevented it.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I called the SSA for technical support accessing their site. The Help desk said that they were given a new procedure to verify a persons identity. I followed their instructions and created an account on the id.me site. After creating the account I was redirected to their shopping site.
The help desk at SSA did not expect me to be redirected to their shopping site, as they intended to use it to verify customers identities. The site "claims" to have an identity service, but it was hard to find, and certainly work as claimed.
I got the impression that it is not as legitimate as it would like us to believe, more likely another shifty site collecting personal information for fun and profit.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Bought a new Polaris rzr. Wanted to get the discount from Polaris. Directed to the site to verify my status as a Firefighter. The site is terrible. Even though they say they have chat you cannot get anyone on to contact you. Any company using this service beeds to dump then as they are so bad.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Can you imagine an ID service that wont actually verify who you are? They only try to run a credit check and wont accept the real source of truth: your documents. Equifax was freezed and it was taking weeks to unfreeze because you have to snail mail them for correction and meanwhile ID.me couldnt check Experian or Transunion. Apprently not...
They wouldn't accept real proof of ID and such. Very frustrating when an ID service wants to rely on Credit Agency instead of checking real goverment IDs? This is worst than Orwellian when your identification depends on private companies that are incapable!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I came across this site from Lenovo to obtain a senior discount. The first thing odd was that the verification interface didn't get my cell phone number correctly as I entered it. I tried again and it did the same thing, so I aborted, and created my profile on their site. When I tried to verify my mobile phone it got the number right but said it was unable to verify my identity that way. I started to upload by Drivers License but it also wanted my SSN and that's when I decided it wasn't for me, and requested my account be closed.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The verification of my mortgage statement has been doing the circling arrows for 3 days now. I am presuming this service does not work so I'll just handle it at the DMV. Maybe they will be slightly better.
They have a monopoly on access to the CA DMV. There is no one you can talk to, they do not reply to email, they close any request for help without offering assistance. Just a terrible company. I have spoken with about a dozen people at the DMV and they feel the same way.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This website is terrible. As a physician, under armour advertises a discount through ID me. The website is terrible though and won't allow physicians to sign up. And customer service is completely non-existent.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
ID.me is a joke and a total waste of time. They'll "block" or disable your account claiming you entered the "wrong" password but they'll route you back to page where you can log on and then email you and tell you they fixed it. (This happened to me twice, two weeks apart.) Their customer service SUCKS. Good luck doing anything through them. Don't fall for their B. S. it's a joke.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
For a business dedicated to our front line workers its pretty sad they do not value their clientele. You can forget about any customer service. I have submitted multiple request for assistance and have received nothing but cookie cutter responses. Then when I try to respond for additional assistance they close out the inquiry so you have to keep going through the same process with no assistance.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've been trying to get my RN license verified for 3 weeks. Their verification system doesn't recognize letters, however in colorado, letters are part of our license number. They give me every reason under the sun that has nothing to do with why it can't be verified. A simple manual verification on their end would solve the issue. It's almost maddening. You want to help nurses but your actions speak louder than your words. Thanks for nothing ID.me
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
We were given a program for first responders and in order to participate, you have to include your social security number. This is a huge negative since SSN is a target for scammers. ID.me stated we could use our drivers license however, there is field to enter the DL anywhere. When we send a support question (ticket) they refer you back to the original form AND it creates a new ticket! For this one issue, we have 12 tickets!
Obviously, this is not a great site and management does not care to look at the issues they are having. So stay away.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team