On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was required to verify with ID.me to continue getting unemployment, spent way too long on their website uploading multiple different photos of my ID and each time it says they couldn't read it. Got an email from them next day saying they'd fixed the issue, but I still had to re-do the whole form and re-upload the pictures. This morning I get a call from a Private Number *claiming* to be ID.me needing to verify details! Refused to give any information since there was no way of knowing who this person actually was, but it's very concerning that I get a call like that right after verifying through ID.me. Are they giving out my number? The only reason I'm rating 2 stars is that the site *did* verify and allow me to continue with my unemployment.
Horrible horrible horrible. They have one job. Verify identities. Yet they can't read ID cards, they can't verify phone numbers, customer service does nothing to resolve anything, and their live video option has a wait time of 3+ hours but keeps hanging up on you. Another example of private contractor lining their pockets with money at the expense of the vulnerable.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Ofcourse states are using this trash... and states issues their own id's. LOLOLOL No one picks up the phone, this is nothing more than another middle man that is not needed.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Same problems as everybody else. I've been trying to get my identity verified for 3 days for unemployment purposes. I leave my computer open for hours but my wait time never drops below 3 hours. Either this system is a fraud, or they need to hire 100x the number of "referees" they have right now. The government services we depend on should not be contracting with ID.me until they fix their issues!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Waited for a "referee call" for over 10 HOURS on my day off so I could get my unemployment back. Uploaded the following per their request: Passport, Driver's License, Birth Certificate, Social Security Card, Selfie, Health Insurance Card, Legal Name change court paperwork. There are literally NO OTHER FORMS OF ID that I could possible provide. Guess what? They denied my Driver's License and Birth Certificate for no reason. NO REASON! And when I asked why, the "referee" hung up on me. After waiting 10 hours on the phone, she HUNG UP on me. I'm calling my state representative tomorrow to file a complaint, or at least make them aware that this company is standing in the way of Pennsylvania residents obtaining their unemployment, and what action can be taken. I'm doubtful anything will be done, but I'm hoping something can happen. This company is making money off the backs of those affected by the pandemic, and its disgusting, unethical, and corporate greed at it's worst. I hope they rot.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been receiving unemployment as my job as a school bus driver has been shut down since April 2020. After the extensions have run their course I had to open a new claim. All this has come to a stop because of ID.me. You cannot file online without verifying with this company even though I have been receiving benefits for the past eight months. What a nightmare! Their system cannot read the photos or verify my phone number that Ive had for ten years. I waited three hours for the trusted referee only to get a message that my documents are being verified and then "boom." "Please resubmit another photo of your passport using link provided." I did it in under 20 seconds only to get a new wait time of over five hours. I tried to start over only to get rejected and "AGAIN" had to wait for a "Trusted Referee" with a wait time of 4hrs and 58mins. This wait time never cycled under four hours for the next three hours. I cannot get my benefits (like many of you) until ID.me verifies my identity. This is criminal and actually scary.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been trying to get though to a trusted referee for 3 weeks - the queue is not first come first serve, they kick you out or leave you waiting for HOURS. I have uploaded my documents dozens of times. This is a scam. The system is completely flawed, they should be flagged for fraud. Customer service is a waste of time. The entire ID.me system is train wreck. Figures the government uses this for identity verification.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Is there any zero review star to use? I was forced to give one for a company really not worth reviewing.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I uploaded personal documents to comply with the Pandemic Unemployment Assistance Portal in order to file my weekly claim. The first day I sat for 5 hours waiting for an "ID.me Trusted Referee." The following day I waited in the (5 hour) queue twice. Every time I was directed to reload the documents. I'm furious! Now they have a copies of my personal information.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have spent 8 hours on average a day to be reached by a ID.me referee! They have a copy of my social, drivers license, front and back, a bill that I had to scan and send for proof! They say they can't recognize you, to accept a contact call via FaceTime from a ID.me person so to actually verify you. After waiting for 8 to 9 hours on the phone, they send you a message saying there was a problem with your bill proof! The whole point of being contacted is to get verified. If I lose my unemployment because of their useless system, I will file a lawsuit!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
THIS PLACE IS COMPILING A MASSIVE VERIFIED MAILING LIST. I urge all people wgo through this process to use an email they have used for nothing else. Also remember there is no law requiring you to give your ID SSN etc to any private business. I'm on day 17 and I did exactly what they asked.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have uploaded my state ID. Drivers license and passport numerous times - but it states cannot read!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have tried countless times to verify my ID using this website and their automated system won't let me. The customer service department is near impossible to reach so now I can not get access to the benefits I really need.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I gave this company a really bad review a few days ago that i must retract. Once you are able to make contact with a person at the company everything goes very smooth. The people there a very nice and know what they are doing. The "trusted referee" operators or the system suck. Maybe they both are inept. But if you email
*******@id.me or *******@id.me you will get the help you need quickly. Be sure and include a phone number for them to contact you
Hello,
We are so glad to hear that! Thank you for the feed back! We’d love for you to share your praise on our other review platforms as well:
Google Reviews, https://g.page/IDmeReviews/review?gm
BBB Reviews, https://www.bbb.org/washington-dc-eastern-pa/review/236003677/
Thank you!
IDme Social Response Team
Was required to register@ id.me for my unemployment. The site said it was basically super easy. After 2 days and countless hours of getting nowhere, I ended up so frustrated I sent nasty emails and tried deleting everything I'd submitted. Of course, it takes them 1 full week to delete my account, so my unemployment's going to be at least 1 week late. This whole website and company sucks!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I can't get anyone to help me they claim 24/7 help I be been trying for 7 days get automated response. They say you can get help with a trusted referee but there is nothing to contact them. I am locked out of my account with GDOL until I can verify with these people who obviously is having problems with their whole program. This is the first customer service experience I ever had
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am very disappointed with the customer service. I have been having issues for 2 weeks getting ahold of an agent to approve my information and in those two weeks, I have received one email back regardless of my daily efforts to receive updates and get the credentials I need to assist veterans with home loans! I asked since I have been waiting 2-3 hour increments, unsuccessfully, if I could schedule a facetime (the facetime with an agent is required by them) and that request has gone completely unacknowledged. I don't even believe my requests to support have actually been read! I think I am getting blanket statements that don't really match the requests I have made. I just want to get the credentials to do my job and I am at a loss.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I tried purchasing products on Samsung's official website and was able to verify my information on my ID.me account. I have also verified my education email address, however when I try to add the discount on Samsung's page, I get a message indicating that ID.me cannot verify my education email address despite it being verified already under my account profile on ID.me's site.
Hello,
We are sorry to hear that you've been experiencing issues getting a discount. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Total waste of time! They dont even tell you How they help verify your identity or where to attach any documents!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Flawed algorithms which use ownership of a cell phone as the basis of rejecting my ID after I had uploaded my PA DL, US Passport and multiple selfies is ludicrous. That's right, my cell phone is one of several on my wife's account, my name is not on the account, therefore I don't exist. "Cogito, ergo sum", is an alien concept despite Descartes coining it in 1637. I would have had an easier time voting in the 2020 election had I been a dead illegal foreign national than getting these clowns to verify my ID. Couple this with the "Trusted Referee" video conference which I scheduled 5 times, in one instance being on hold for 7 hours with no conference or referee ever contacting me is beyond contemptable. If you don't have the capacity to produce the product you have been contracted to produce in a timely manner, tell your clients BEFORE they are sucked into your alternate universe, don't make lame excuses about "unusually high demand making wait times longer." In other words, don't pee on me and tell me it's raining. Under promise and overdeliver, not the other way around.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team