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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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That figures. California. The state with the stupidest people running our agencies. They give you a 2 to 3 hour window then when it finally gets close they start adding more time
This Company is Waste of Time... They should close this web site... I think there helping the Government Stall on Payments for Unemployment. Upload my state Id and needed info rejected... put on stand by for video call 5 more hour wait time. Outrageous time to wait for a call on internet... Close this third party US Government entity.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This site is ridiculous - for six days I have been attempting to verify with this incredibly terrible company... because they can't verify who I am by my cell phone number - all the other stuff is fine but because THEY can't tell who I am by my cell phone number they keep telling me I have to see a referee... so I get through once and explain I have electronic billing for all of my utility bills and whatever - they make me print off a copy, of what I have on my computer monitor and then attempt to connect again. They make me print - what I have shown them on my screen - and now I have not been able to get through again - this has taken six days - I am so p***** off that I literally can feel my blood pressure in my head. What is wrong with these people
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The only people who are worse at running a company are government officials. I will contact my elected officials to ban this company from contracted government work.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Everytime I logon to ID.me to get a "referee" to verify my identity for state services here in Texas, I'm put on perpetual hold. Wait time NEVER drops below 3 hours. This service is deplorable, and I'd give them negative stars if I could. The State of Texas should cancel it until they adequately staff themselves to handle the load.
Hello,
We are sorry to hear that you've been experiencing long wait times. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I try to create an account for my EDD.It got all my information wrong it didn't let me create an account and when I sent them a message about it they blocked me from creating a account. All because I don't have a passport. But I do have my drivers license and social
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Been trying for 10 days to get a video call with a trusted referee. Over and over I get a 5 hour wait. The time only seems to INCREASE. People have lives and things to do. Not spend 10 days staring at a phone. Im almost homeless and starving because my unemployment has stopped. They now have all my personal information. Will be hiring a lawyer and reporting to BBB. No customer service at all! Unprofessional time consuming life altering crap!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Arizona DES now requires claimants to verify their ID through ID.me. The process is advertised to only take 10 minutes and that you'll need your license and SSN. That was the beginning of the process. I have been asked to send pictures of my license, SSN, medical insurance card, voter registration, a selfie to verify it is my license, and now I've been on a waitlist for 2 days for a video chat to confirm these are my documents. No reliable customer service and the website is hard to navigate. This process is extremely frustrating since I can not file weekly claims for benefits until I'm verified!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been in hold for over four days. No referee picks up my call. Wait time completely inaccurate, I have uploaded my documents several times. I have made more than a dozen requests for customer support. No phone number to call. No one to respond. I need to file my UI claim this week. I would be interested in a class action suit with others who are losing out on PUA assistance because if their terrible system. If they don't get me verified I don't get my money. I am losing out on a lot. If you are experiencing the same thing, and you are thinking about a lawsuit against ID.me, or Arizona DES, for making this the only way to verify your identity, please email me at *******@hotmail.com. Please don't email me about any other stuff, I need to keep the junk mail down so that I can get actual emails from people who are also experiencing this. Also, I already filed a complaint with the BBB. I encourage others to as well. This is not acceptable.
I have been on hold now "wait time" bouncing between 30 min back to over 5 hours and this has continued for 3 days I have been waiting a solid 3 days. How is this possible. 3 days not 3 days with breaks for night or meals or anything no... 3 days straight through the night. I feel like I'm on perpetual hold and I will be dead before I actually can verify I am actually me and I haven't received any payment since July 6. I am a single mom of two and I now have nothing. Can they hire more people... they could hire me! I get the overload of people. I need my back pay and a job ASAP
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've tried for over 5 days to reach someone. The wait times are always in excess of 5 hours! Once you get below that, these A-HOLES keep you there, then disconnect. It's ridiculous to be held accountable for looking for work, yet we have to sit on the phone for multiple hours with no success.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been waiting to video chat with a "referee" for 4 straight days for about 10 hours a day... My wait time just keep changing (higher for the most part) I have submitted my personal information to them multiple times
Hello,
We are sorry to hear that you've been experiencing long wait times. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've been on there site for a solid 3 days and nights and still have not been able to get in. It says my wait time is over 5 hours, then it goes down to 1 hour 12 minutes then goes back to 5 hours when my WiFi shuts off. No wonder so many can't get there unemployment. This is nuts! The don't have the staff for the contracts they take on. Don't use them.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am a single father who is going to be homeless with my child this Christmas because of ID me. I've provided my driver's license and state issued health insurance card and current utility bills and a selfie but that wasn't good enough and I lost my unemployment and I owe it to ID Me
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
You upload anything to them any they say it isn't right, force you to sit in an endless queue only to be redirected when you get through and have to wait again. Horrible company.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Lousy service. They never get back to you. I have proper credentials. I tried 16 TIMES. Just crappy
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Absolutely worthless. I uploaded my license, can't find me. I give my address and phone, they can't find me. I uploaded all documents and waited for a "trusted referee" to verify me via video call, and it told me I had a 3½ hour wait. I waited from 8am until 10pm, and the lowest it got to was 30min wait left and remained unchanged. No one got back to me. I'm highly suspect if anyone operates the site at all. Leave it to our government to completely screw the working class. I pray to God that whoever owns ID.me to end up destitute and rely on government assistance, maybe then they'll see what it's like.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've been on hold waiting for a representative for over two days now! If everybody is basically working from home how in the world is it taking so long to verify someone's identity all these people put here that need jobs money etc... and y'all playing get a better system cause this is terrible worst idea y'all ever came up with!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This site is unacceptable and should not be used or trusted how is it that something such as the unemployment office is entrusting this company when it does not work and it holds up unemployment payments how can this be legal I have been trying to get a verification for 3 days and it is still saying wait time 3hrs and then jumps to 5hrs how is this possible. There has got to be someone that I can report this to I am going to try all avenues social media news any and everything because this I feel is against the law
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
My account keeps getting denied you keep saying that y'all can't verify me that I was in the Navy I think the customer service is a joke y'all supposed to be 24/7 support nobody's contacted me I'm not recommending anybody to go through idme
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team