Ibotta

I have used Ibotta for several years. Used is a loose term, as I have had more problems with this app than my time was worth.

My phone was hacked at one point, and I was never able to retrieve almost $60 I had earned. I went in to try to reset my info, and everything seemed to be alright putting in my receipts, but when I tried to get my new money out, I was told my phone number belonged to another account.

After several attempts trying to get anyone at the company to listen... One person suggested I get a friend to let me use their phone number to retrieve my money... I contacted the BBB.

The BBB wrote me several days later saying entire thing had been cleared and since they hadn't heard from me, they were closing the investigation. I wrote back and said nothing has been cleared and was sent a copy of the email I was supposedly sent. Imagine my surprise when I went to my account and my phone number was now connected.

Tonight, however, I tried to retrieve my money, again, and Ibotta now won't recognize my email and password.

This isn't a huge amount, only $25, but for someone on Social Security, it makes a difference.

I don't like writing bad reviews, but I believe it a person puts in the time and effort, and now has been, frankly, fleeced twice by a company, others should know.

They'll end up getting $85, but I shan't be doing anything more with them at this point.

You all may do as you please, but be aware.

I almost never write reviews, but this App is just so awful, I just wanted to warn others. It is constantly not applying the credit for purchases and receipts. Whenever customer service is contacted, it would take about a week for them to reply, and they don't even end up helping or correcting issues. I mean, if you are not going to provide credits, then don't say you will provide them. It causes a lot of frustration and wasted time. If you have time on your hands, you can give it a try. Otherwise, don't even bother. The credits are usually pretty low too, so if your time is valuable, this app is probably not worth your time.

I love the Cash back deal and doing the receipts it's just need more of the little mama and pop businesses

I do almost all of my shopping on Amazon, except for groceries.
Ibotta used to give me cash back on every purchase that I made. I made 6 purchases about 2 months ago worth almost $800. I never received a single penny back from Ibotta. I stopped using them as it is no longer worth it.

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Fraudulent company, makes you agree to purchase, and does not fulfill their agreement. Stay away from this site. BUYER BEWARE

You never get what you deserve. Extension? That's a joke. Big promo with walmart? Complicated and leaves you looking like an idiot at the checkout

Have 24.00 dollars. Won't let me withdraw. Has no good products, very fewwont even let me review. La do da

I never get the rebates that I am supposed to. I try to message customer service and they come back with attitude. I messaged over and over again and try to explain basic math to them, and they got upset and threatened to block me if I used inappropriate language again (which I did NOT do). I then posted their messages to their Instagram and they blocked me from Instagram. Then they said I owed over $50 to them because they paid me too much. I never even received $50 from the store they were claiming. Their customer service began to harass me. I asked them to delete my account, which they refuse to do. BEWARE & Do NOT use this app. Rakentun is way better.

My account has now been permanently deactivated. I've used this app for a long time with no issues. The first time I redeem a receipt worth more than $20 I get accused of counterfeiting receipts. I email them and get a response a few days later and after "manual review" get my account back. I continue to use the app. I try and upload another receipt again, for over $20 in rebates. Wouldn't you know it, my account is deactivated again. This time I email them and get a pre-written response in 15 minutes. After "manual review" my account is now permanently deactivated.
How did one manual review take multiple days but the next take 15 minutes? Why or how would I create fake receipts for an app? I spent $300 dollars, you think I took the time to write up 150 different grocery items from Kroger, then make it the exact same size, font, and tone so I could get $20 back? No, I looked up what I could get bonuses and deals with but you don't want people to actually do that, you just want to sell our shopping data.

This is crap. I was charged 3.99 for not using the account. In what world does a fee for not using a service that I, initially, signed up for make sense?! Also, in order to cancel, you have to submit a service ticket. Cant just unlink a card or click a button. No, its a PROCESS. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Ibotta sucks! They just locked me out of my account & suspended my funds because I used a torn receipt! The receipt got jammed in the printer at Sam's so the employee had to come get it out so it was in 2 pieces. The top part just said Sam's & their address & the other piece was the products I bought & prices & so on. This is the most ridiculous thing I have ever heard! Very unhappy with Ibotta! This is just a way to take money away from me & keep me from earning more money! Ibotta you suck! Very disappointed! This is not my first disappointment with them. In the past more than once it didn't accept me receipt for items I bought that were on the app!

DON'T WASTE YOUR TIME. THE CAMERA TAKES THE PICTURE OF YOUR RECEIPT AND IT DOESN'T FINISH SENDING IT. ONE OUT OF 8 RECEIPTS ACTUALLY GETS THE CLICK THROUGH TO SEND IT TO IBOTTA FOR CREDIT.
THE REST TRY TO HAVE YOU CHECK ALL THE SALE ITEMS WHICH NO ONE HAS TIME TO DO, AND WHEN YOU TRY TO EXIT THE PITCH PAGE IT CANCELS YOUR PICTURE AND YOU HAVE TO GO BACK TO APP AND START OVER.

This app is nothing like Fetch, where you scan your receipt and it automatically applies your offers. With Ibotta, you have to individually search every item you bought, to see if there are any offers. Even though I buy mostly name-brand groceries, hardly any of them have offers, or if they do, they aren't valid at my store or they are for a very specific type of the product or a quantity/size I don't need. It's taken me months just to earn a few dollars. Don't believe these 5-star reviews - they look very fake to me. I'm doing way better with Fetch. Even though their offers are for less money, I'm earning more money overall with them and the process is very simple.

Ibotta stole my money. You get five dollars for signing up with a barter but then they take the money back right away. What a scam! I tried reaching the company but they don't respond. What a racket.

They did away with the feature that you can manually enter the receipt and match your deals. Now, they do it automatically and match your deals for you. They screwed me out of 80% of my offers and won't let you re-enter the receipt. Surprise surprise, they matched 3 offers that were the smallest cash back offers. They didn't match the high dollar purchases though. Total scam.

I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app

I am gonna get red of this app, it used to be good. It never gives you credit for items purchased and then you have to open a ticket which I have one open right now and it's been 5 days and nobody has responded. Who has time for that!#

Ibotta SUCKS and RIPS PEOPLE OFF
I go by all of their rules. I spend lots and lots of money at supermarkets and other retailers. I put in for digital receipts so there for all I would have to do is purchase the eligible items that would earn cash back. Well originally I " never had an issue and hit my goal for a gift card in no time at all. Well I noticed I haven't received any cash back. I reached out to ibotta and the person that emailed me yesterday asked me to submit my receipts. I explained ibotta owed me well over $10 if not more, explained in detail. Tonight another person stated after my submitting my receipts. And going through my entire email. The person that contacted me today ( mind you less then one day later). Stated unfortunately the ibotta team cannot except the receipts because they are over a week old. What difference does it make if the items are on the ibotta site to be redeemed and you have the receipts What's the use of having digital receipts if ibotta isn't doing their job by giving you credit for it. I am going to contact the bbb. This company shouldn't be allowed to do this to anyone. I have receipts for probably 3 or 4 twenty packs scott toilet paper which earn. $2 back on each. As well as other redeemable items that haven't been credited credited to my account. I think they lure people in and give them the cash or gift cards the first or second time then run their bs the time expired. Then what's the reason for digital receipts? I had no issue the first few weeks. I am not letting them do this to me, it is wrong plain and simple.

If I could give negative stars I would! It started off working well but recently well attempting to do online purchases using the app to the Amazon purchase they have not been providing the refund that I should have gotten. Opening tickets does not seem to get anywhere as they just sold the tickets and do you not address or research the issue. I have submitted all requested documents and information and yet I am still waiting for credits. A hotel credit that was supposed to come 75 days after the stay is still waiting for payment that should have arrived about a month ago. Even asking for their assistance does not resolve the problem. Get your money out while you can don't waste your time not worth it file a complaint with the Better Business Bureau!

I ordered Hello Fresh thru the app and was supposed to get back $20, I should have known I was going to get ripped off. It's not showing up and customer service wants me to prove that I ordered what is the purpose of ordering on their app if they can't see it?

I've had an account with ibotta for years, and yes, you can get money back for things you were going to buy anyway. Somehow this is still a ripoff. You have to watch your account closely to make sure that you're credited each and every time. Over and over, I would see a status go from "pending" to just disappearing. Most of the time, I've been able to get the credit after emailing back and forth for a month. My time is also worth money, and I shouldn't have to do so much extra work on my part for ibotta to credit what they said they would. Most recently, I made a large purchase with Ulta for the ibotta rebate. They said they'd receive my order, and my account would be credited 7 days after purchase. I waited 8 days, then emailed them as it seemed once again, I would have to fight for my credit. They had me wait longer while they investigated, then more than two weeks later, they told me that Ulta said my purchase was ineligible. They had no reason why, just suggestions about common things that might cause intelligibility, none of which applied to me. And this isn't the first time they've done this to me. If their third party doesn't pay them, that is their problem. My agreement was with ibotta. Their agreement with Ulta is their problem. The bigger problems are easy to spot, but if you look closely when you submit grocery receipts, they're constantly "accidentally" missing credits. This company is blatantly lying and not fulfilling what they promise.

I recently downloaded their app and once I hit $80 on my account they decided to deactivate my account stating I violated their policies and gave no explanation to exactly how I violated. I only had one account and was really liking to see how well the benefits were but now I will be removing their app from my phone and informing all I told to sign up that they should not download it after all and I will be referring every one of them to fetch! I have been using fetch for a year now and have had no issues ever! I would not recommend this scam to anyone again and if I hear anyone thinking about using it they will be educated on how much better fetch is! I will take my loss of $80 and time I put into this app and put it to good use on getting fetch out there!