About the Business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I didn't receive cash back on an item. In reaching out to Ibotta, they researched my purchase & found out that the retailer I purchased the item from had given me cash back through their "cash back" program. Ibotta responded promptly. My issue was resolved within an hour. Thank you Ibotta for your loyalty to your customers.
I had a very pleasant experience on ibotta today. I had a problem with my cashback and it was solved witin the hour. Thank you again.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta care team was great! They helped me resolve my issue swiftly and thoroughly!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have been doing Ibotta for years now. I have recieved over 3,000$ in this time. It's very easy, fun, and most of the rebates are tailored for each member. When I have had issues, Ibotta has been right on top of it communicating with me and straightening whatever the issue is out. Very excellent customer service.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Some of the items I purchased on my receipt wasn't given the correct item amount. I contact customer service & Elton C solved my issue very quickly. The service he gave was very professional. No complaints from me here!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love Ibotta! The customer service is excellent, claiming offers is easy with tons to choose from, and cashing out is painless. I started using Ibotta about 2 or 3 months ago. It was very easy to learn how to use and get started earning money back on my purchases. There are tons of offers and bonuses each week that make it easy to save tons of money. When I recently went to cash out I had forgotten that I used a different email and had some issues verifying my info but customer service got right on helping me get it figured out and I was able to cash out $50 of what I had earned back so far. I highly recommend the app if you want to save money.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted a request for missing cash back on a purchase. The Ibotta team did a wonderful job by correcting and updating. Very punctual. I would like to say, Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had made a purchase that had a Ibotta offer. My receipt nor manueling trying to enter would not work to get the money. So, I reached out to the care team…Thank you Danica M. For your help and timely response,
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Joel was very kind and helpful throughout the process. He answered all of my questions and made the correct changes.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I hadn't gotten a rebate for Box Top app It had been almost 2 weeks since I down loaded the app. She gave me the 2 $ and reminded how to make sure it was done right. All this in the same day I wrote for help
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
If you have a problem, their team will definately help. It's nice to see this in the world today!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue with one of my cashback offers, pretty simple and it was only for 1 item. After looking through the app and checkout out the help articles I decided to reach out to Ibotta team for assistance. Their response was prompt and provided me with the help I needed to resolve my issue. First time sets the tone for all future interactions and I am truly impressed!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I appreciate all of the bonus opportunities and for the savings! Ibotta makes me smile!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta cares about their customers, great customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I bought four items that were exactly the same and printed in order on my receipt. Interestingly enough, only three were acknowledged. They were ice cream cones, so I threw out the box and tossed the individually wrapped cones in the freezer.
I repeated the process, and captured the receipt several times. Finally, I had to capture the UPC FROM A BOX ONLINE. Lo and behold, the compensation reflected only three of the four purchases. Too much effort for $. 75.
The app allows users to make purchases from some online retailers however the rebates may not go through even after the 7 day waiting period. Thankfully the customer service rep Hennica was able to help. I hope in the future there an easier way to communicate with ibotta representatives because everything i put in the chat to the ibotta automatic helper...(Carlotta I think) had to be repeated to Hennica. Its frustrating and annoying. Why ask all these questions of the consumer and don't pass it along to the representative?
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I wish it was easier to get to an ibotta representative or to submit a ticket, but when one gets to that point it is pretty easy. They resolve any issue quickly.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had selected my cash back but when I went to redeem it wasn't showing. Within 24 hours I had an answer & it was fixed right away!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using this app for years, and every time I run into an issue, the customer service (the real people, NOT the AI chatbot) has been fantastic.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
A missing rebate was remedied efficiently and completely!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.