• iBoats

iBoats

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Overview

iBoats has a rating of 2.86 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iBoats most frequently mention customer service, numerous times, and tracking number problems. iBoats ranks 8th among Boat Parts sites.

  • Service
    24
  • Value
    21
  • Shipping
    21
  • Returns
    16
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
8
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Chatted with customer service and they said the sale prices is the price that comes up, there is no specific sale?
How would you rate iBoats?
Top Positive Review

“Pettit Topside Paint Purchase”

Dan S.
6/14/21

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Top Critical Review

“No communication, slow delivery”

John H.
10/8/23

I ordered a Taylor Made boat cover for my 2004 Boston Whaler Sport 150 on August 16. Despite stating that it would be "made" in 14 days, the cover was not delivered until October 5. IBoats' front-end ordering system seems better for customization than that of Taylor Made's Amazon store. However, iBoats never communicated with me until the day before delivery to say that the order had shipped, despite numerous inquiries by me. If I were you, I would contact Taylor Made directly to see what they can do for you.

Reviews (122)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29)
Thumbnail of user stephenb2614
1 review
3 helpful votes
June 27th, 2023
Verified purchase

I should have come here first. I ordered dock stairs because they showed ships in 3 days. At 3 days I called to find out customer service goes to voicemail immediately. I emailed - someone will get back to you in 1-3 days. Called many more times with same results. Then I get an email my order is "processing" - wait 3 days. They obviously don't have the product in stock and I can't talk to anyone. I'll give it till the end of day and report it as credit card fraud.

Service
Shipping
Thumbnail of user loria554
1 review
1 helpful vote
November 17th, 2022
Verified purchase

We purchased a strainer that one of mechanics suggested for our boat that over $250 in August. Due to other parts being delayed from the boatyard our boat couldn't be hauled out until mid-October. Boat yard determined strainer was too large and did not even use. Sent email for return…unanswered. Had to send pictures in to iBoats and they are refusing return. In an age where shipping delays are everywhere you would think there would be grace. Won't be buying from them ever again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allene147
1 review
0 helpful votes
November 13th, 2023

Refunds don't happen I send a text to these people 5 or 6 times, with them saying someone would contact me didn't happen. I would never buy from them again.

Thumbnail of user chrish348
1 review
0 helpful votes
October 8th, 2017

The wrong picture was associated with a part, causing some confusion. I will need to return it. Everything came quickly and was of high quality. No issues besides the falsely photographed part.

Thumbnail of user tyk62
1 review
0 helpful votes
October 11th, 2023

Been trying to return some hinges. No response from customer support. Received a computer generated reply and that was the end of any communication.

Products used:
Nothing. Trying to return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rond189
1 review
2 helpful votes
September 19th, 2017

Bought a Solas prop for my bass boat, it was delayed three days due to shipping problems unfortunately I missed a tournament this passed week end. The right prop arrived but the wrong thrush washer,( item description said it was needed for the prop), but upon opening the prop package a notice on the prop blade said to use the one on the motor or referenced a different number part. Oh well, bought a new Mercury one locally and I'm up and running. Will still buy from Iboats

Thumbnail of user dans1702
1 review
0 helpful votes
June 14th, 2021
Verified purchase

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Thumbnail of user suzannes1182
1 review
0 helpful votes
October 30th, 2023

I tried to contact this company for a return I called and email them they will not get back to you.

Tip for consumers:
I would like my $141.00 back and return the item

Products used:
not what i could use

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickylwalker73
1 review
1 helpful vote
October 13th, 2023

You have been warned stay away what a joke of a company!Absoloutley the worst experience ever!No way to talk to anyone stay one

Thumbnail of user nicke495
1 review
2 helpful votes
July 28th, 2023

IBoats must have one-person handling the customer service department. I have been trying for almost two weeks to return a prop. The number listed does not allow for you to speak with a rep. Or leave a message. I've filled out numerous online request to be contacted by the company only to have zero communication from them. Needless to say, I will not be a returning customer!

Service
Returns
Thumbnail of user steves421
1 review
0 helpful votes
November 28th, 2017

They had a hard to find part at a decent price. Found out at after I placed order that the shipping was not 2-day (which I paid for) due to the fact of a delay on OEM parts. Was not made clear during the purchase process, but customer service was helpful. Would order from iboats.com again.

Thumbnail of user billc1157
1 review
2 helpful votes
May 26th, 2022

Three week wait for a quart of paint. Customer service response will tell you it will take at least three days before they will respond. When item was received it was damaged. I had to jump through all their hoops before they said that they would credit my visa card back for the purchase amount. That was on May 2nd 2022. Today is May 26... no charge back. The company will not respond to my emails concerning the matter. They are the worst.

Tip for consumers:
Rip off

Products used:
None

Thumbnail of user stephenm2149
2 reviews
5 helpful votes
April 5th, 2022

I ordered something from their site. Got confirmation email but never a shipping email. They will not take a phone call for shipping issues, only emails to customer service. I have now written my second email and still no response. No way to cancel the order either. They take your money with no problem but then hold you hostage in hopes that some day you'll receive your order. Never buying from them again. I will be reporting to better business bureau as well. Hope this saves someone else the headache of dealing with them

Tip for consumers:
Dont

Products used:
Haven’t yet

Service
Value
Shipping
Thumbnail of user bobd1019
1 review
1 helpful vote
April 11th, 2023

Ordered Lumitec Lights (great products) from iboats in 2021. Turns out, the lights were 6 years old at the time of purchase. Lumitec honored the 3 year warranty after they failed this week (4/2023). Brought the age of the product to the attention of iboats and they had no acceptable reply. I'll spend my money elsewhere with a more reputable company.

Products used:
Led lights

Service
Value
Thumbnail of user lyg
3 reviews
6 helpful votes
June 25th, 2018

iboats.com (not boats.net) has been my premier boat selling vehicle for over 15 years.
I have had some issues, with the site from time to time, but always the staff has tried tirelessly to fix any technical glitch that occurs, and their prices are the best in the business.
It is a user-friendly site, too.
I get good results or I would not still be spending my money with them month after month. They work hard to deliver a good product to dealers and I have never had a customer complain to me about using the site.
Loyal customer and will stay as long as I have a need to sell boats on line.

Thumbnail of user davidm7694
1 review
3 helpful votes
June 20th, 2022
Verified purchase

Wow, I thought this company was decent but I was wrong. They sent me an incorrect item (bimini top) and I followed their instructions for the return. The problem is they only do returns and customer issues by email which they take 3-5 days to even contact you. So, my custom size/color top took 3 weeks to make and ship. They sent one that was incorrect. They are going to take 5 days just to respond. The CORRECT item will then take another 3 weeks to fabricate and ship. This is crazy that we'll be another MONTH down the road before I can get this resolved. No one to handle customer needs other than sales shows where this company's priorities are. Poor customer service = Crappy Company. BEWARE!

Service
Returns
Thumbnail of user deeb330
1 review
0 helpful votes
November 29th, 2021

One of the worst forums for boaters out there. Run by a bunch of grumpy old guys. If you want a self proclaimed know-it-all (who knows less than you) giving you a worthless diatribe that doesn't nothing to answer you questions, then this is the place for you.

The moderator's are worthless and basically clueless too. One of the worst forums I've ever visited. After two days, I demanded they delete my profile.

Thumbnail of user briand978
1 review
15 helpful votes
October 20th, 2020

Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.

Thumbnail of user geoffreyr87
1 review
0 helpful votes
August 9th, 2023

Bought 2 propellers,that I decided I did not want.Still trying to get return label from costumer "service"

Tip for consumers:
just trying to return

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidw6292
1 review
2 helpful votes
February 22nd, 2023

I ordered a antenna for my plotter.And didn't get a response from them for 10 days.And when they did they lied and said it was on the way. Checked the tracking number and it wasn't even sent...Max continued to lie to me via email Slow Service and liar's

Tip for consumers:
These people are real slow to respond to a order.So if you're a professional and need something fast THESE (( people aren't for you)) but if you 3 weeks to wait ( most commercial fisherman don't)

Products used:
Gps antenna

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldw222
1 review
0 helpful votes
July 16th, 2019

I'm pretty certain I ordered a bimini top for SQUARE bimini frame. I got one for round. This will not work for my boat. I ordered just cover and boot. I received complete cover, boot, round poles and hardware. Wasting my time and summer now.

Thumbnail of user ralphs333
1 review
2 helpful votes
October 5th, 2021

We ordered 13" post for our lakesport seat mount. They sent a 15" post! Went we called customer service, they said they sent the right part saying they dont count the 2" that goes into the base of the boat! That we need to send it back at our expense and order an 11" post. REALLY! We ordered a 13 " post and they made a mistake, but wont admit to it. They must think we are stupid!

Thumbnail of user michaelb6599
1 review
2 helpful votes
August 6th, 2021

Iboats is a broker and if you have an issue they tell you to contact the manufacturer thats IF you van get through to Iboats customer service, took me days. In addition I used there prop selector after entering all my engine information they sent wrong prop and hub... Returns are impossible. If you buy here stop payment immediately and then if item is correct undispute the charge. SCAM site be careful im still waiting for my return label which was never sent.

Thumbnail of user johnh9216
1 review
0 helpful votes
October 8th, 2023
Verified purchase

I ordered a Taylor Made boat cover for my 2004 Boston Whaler Sport 150 on August 16. Despite stating that it would be "made" in 14 days, the cover was not delivered until October 5. IBoats' front-end ordering system seems better for customization than that of Taylor Made's Amazon store. However, iBoats never communicated with me until the day before delivery to say that the order had shipped, despite numerous inquiries by me. If I were you, I would contact Taylor Made directly to see what they can do for you.

Products used:
Boat cover, support pole

Service
Value
Shipping
Quality
Thumbnail of user larions
1 review
1 helpful vote
March 1st, 2022
Verified purchase

Their standard response was "I don't know when your order will ship" every week for 2 months. Finally after hearing their robotic response I canceled my order

Service
Value
Shipping

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About the business

Since 1998, iboats is the most trusted water lifestyle online store for boat parts and accessories, boats for sale, and forums. Enjoy great priced products with fast shipping.

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2.9
122 reviews
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