• Hulu

Hulu

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Hulu has a rating of 2.28 stars from 1,398 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 228th among Streaming Movies sites.

  • Service
    197
  • Value
    198
  • Shipping
    61
  • Returns
    69
  • Quality
    176
Positive reviews (last 12 months): 5.1%
Positive
3
Neutral
2
Negative
54
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Canceling the service was a pita, which a gauntlet of questions and no customer service.
  • My credit card was billed $79.34 with no itemization and no apparent explanation.
How would you rate Hulu?
Top Positive Review

“Nice”

Rida A.
3/23/24

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Top Critical Review

“False advertising or at the lest deceptive omission.”

B. T.
11/24/23

You can not pay for any of the bundles with a gift card. Not the Hulu/Disney or the Hulu/Disney/ESPN bundles! They don't state this anywhere in their ads or on the gift card itself. If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed. Seams like they are doing anything they can to get your credit card and personal information. Watch yourself.

Reviews (1,398)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (144) credit card (39) email address (7) bank account (13)
Thumbnail of user deecavalluzzispgn
10 reviews
0 helpful votes
March 29th, 2024

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Thumbnail of user djanegaelled
1 review
0 helpful votes
September 30th, 2020

I love Hulu A lot! And people that are posting bad reviews are the same one that is not making any sense. And a funny thing happened to me using Hulu. One of my Favorite shows said "exp_" and I wasn't freaking out until I keep seeing it every day. So I searched " what does it mean when a show says expire next to it" and it said that means they are taking the showdown. I was so sad. And I didn't finish all the episodes but I really watch all the episodes as soon as I read the Hulu expire thing. And yesterday the "exp disappeared";-;

Thumbnail of user susanw650
1 review
0 helpful votes
October 29th, 2019

We switched to Hulu because we stayed in a camper for a short time between closing on houses. We decided to never go back to regular cable. My husband and I love sports and there is never a shortage. For example, college football... Hulu plays even the smaller school games like Northern iowa vs South Dakota. For the base price, Hulu provides all the normal basic cable channels plus a few more for a good price. Since we didn't have good internet service while in the camper, we know that you don't need top speeds to watch Hulu. After approximately 6 months, I have no complaints. However, we have all newer smart TVs and use antennas as well so we can easily switch back and forth. Hulu does provide a couple local channels, but we like having the option of all local.

Thumbnail of user shahs10
1 review
0 helpful votes
July 18th, 2020

I love hulu, this is the best service, 5 stars to customer care, they have best professional Executives, they solve any issues in sec. Thanks huhu
https://sites.google.com/view/ww-hulu-com-activate

Thumbnail of user richk188
2 reviews
0 helpful votes
August 14th, 2021

I had been overcharged by Dish for many years. Hulu Live is the best answer I could have hoped for!

Tip for consumers:
It's awesome!

Products used:
Hulu Live

Service
Value
Quality
Thumbnail of user emilyd746
1 review
0 helpful votes
August 30th, 2022

I had a little bit of a problem with getting the student discount and I called their service center hotline. The woman who answered was so nice and so incredibly helpful! Kelly should absolutely get a raise for how hard she worked on helping me figure this whole debacle out. Although there was not much she could do for me on her end of the spectrum, she was so respectful and committed to helping me! Ask for Kelly if you can!

Thumbnail of user rodp87
1 review
1 helpful vote
May 3rd, 2023

Customer Service was very helpful and caring about my complaint.
I received calls from people who sounded like "South Asian" people who spoke poor English, Pretending to be Hulu support and wanted me to download the "AnyDesk" app from the App Store if you had an iPhone. They also wanted me to open the "Cash App" if I had one to verify my bank account, I said "No" and they hung up. I reported them to Hulu and they in turn notified authorities. So beware of scammers trying to steal your personal information. I have and love Hulu, but this calls made me think about how easy it seemed for these people to obtain precious and valuable information from unsuspecting clients. Be aware, hulu will never ask you to download apps or open your personal apps. 04.02.23.

Service
Value
Quality
Thumbnail of user nonettat
1 review
0 helpful votes
December 26th, 2022
Verified purchase

Yes I would like to know when are the next season of or kindred coming back on I'm really upset that's it over can you please come back soon

Service
Thumbnail of user janetm1802
1 review
0 helpful votes
June 26th, 2022

Could not watch Hulu. Nothing worked. The associate was wonderful! Could not believe how quickly they solved the problem!

Thumbnail of user briannar25
1 review
0 helpful votes
January 27th, 2019

Our service was outstanding he not only helped us but he went beyond that and gave us a 2 week extension on our monthly payment His name is Raymond ask for him! Give him a raise!

Thumbnail of user mulel
1 review
0 helpful votes
November 25th, 2018

When it comes to entertainment, I prefer watching movies to other forms of entertainment. This is also the case for most people I love. After subscribing at hulu.com for movies, I have been enjoying the movies I like, at a very cheap price. The most interesting part with this company is that the movies can be accessed from a wide variety of devices with different operating systems. There is also a 24/7 customer service support system which is very responsive.

Thumbnail of user rebeccac121
1 review
0 helpful votes
October 24th, 2017

Of America you have the best tv internet out there your better then netflix and cheaper then any cable company out there yall saved me a lot of money just by using yall. Yall respect your customers and yall charge one rate no more no hidden fee or anything yall are the best thing out there yall need to become a cable company and keep the price cheap so low income people that way they can watch everything on a fixed income thank you for your service

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
March 4th, 2019

I have been with Hulu so long, I only pay $5.99 a month. I love the services and the different movies I can watch that has never came on cable tv. I stopped watching cable just so I can watch what I want, when I want on Hulu.

Thumbnail of user alenab15
1 review
2 helpful votes
July 25th, 2020

Hulu is so dirty. Shows that I used to be able to watch are now under the "live tv" category. They put most of the good stuff that you want to see there. One day a show that I was watching disappeared from my keep watching and when I searched it was now under live tv. Turns out that HULU is now like all the other money grubbing services (cable) trying to kill your pockets. Might as well go back to cable!

Thumbnail of user pamelab229
1 review
0 helpful votes
July 11th, 2018

You have saved my life HULU! Tried other apps. They all had something I had to do without. Finally
Subscribed to Directvnow. Tried to cope for about a year. Just couldnt take the issues of buffering, stopping, and asking if I was still there. Decided to pay higher price and get Hulu! Boy was it worth it! Love it! What a relief. Thank you. (Have had Roku stick and no problems)

Tip for consumers:
Get Hulu and save yourself a lot of headaches, frustration and wasted time. Relax and enjoy this valuable app!

Service
Value
Quality
Thumbnail of user jot38
1 review
18 helpful votes
May 14th, 2018

One month free, but if you old timer with only cash or checks - then your screwed. They going make money off u by charging after u cancel or selling your info. Plus their server already been hacked. I made this review through a account I hacked from their files. Sorry Hacked IP It was a random pick from Credit report agent.

Thumbnail of user juliann121
7 reviews
7 helpful votes
April 25th, 2018

Excellent services. Really great quality and high definition. Every show is on this app! I love these site..

Thumbnail of user kameshaf
1 review
1 helpful vote
January 21st, 2019

Although, you have to pay more to binge watch with no commercials, but its totally worth it! Hulu has ALL of my favs to binge watch such as Grownish, How to Get Away with Murder, Killing Eve, Gordon Ramsey and America's Got Talent, just to name a few. These shows are streaming new seasons RIGHT NOW! Hulu has came a LONG way the past few years. I definitely prefer Hulu over Netflix anyday.

Thumbnail of user dawno26
3 reviews
0 helpful votes
October 29th, 2018

Cheap easy way to watch your favorite shows or movies anytime. Binge watching with family and friends is fun.

Thumbnail of user ramonr37
2 reviews
0 helpful votes
September 3rd, 2019

Good service, great selection. Better than cable! Cut the cord. Plus it's cheap. I have all my family on it! Thanks again Hulu!

Thumbnail of user aristidem
1 review
0 helpful votes
October 15th, 2018

I'm presently paying for my Hulu service and I'm rating it as GOOD connection. Hulu is an interesting streaming platform that has for a long time provided some great shows. Hulu provides a free catalog as well as a premium catalog, both of which are supported by advertisers.

Thumbnail of user terrella9
1 review
0 helpful votes
September 30th, 2018

I like hulu live content for cost. If you take into account hulu's on demand service, live costs $32 - $35. Which is comparable or less then other services. The price point of $40 including on demand library is good.

Thumbnail of user alp717
6 reviews
5 helpful votes
May 5th, 2017

Hulu is very nice. I enjoy all the movies/shows that Hulu has to offer. The commercials are short & to the point. And I actually got a couple of items from the commercials they have. Hulu has variety of shows and movies for all ages and all kinds to fit the seasons. My wife & I watch Hulu a lot. On a raining day or a snowy day, Hulu provides us our entertainment when we can't go outside. Thanks Hulu & keep up the good work. If anyone complains about Hulu they have no clue what they are talking about nor do they appreciate good service. It definitely beats that 200 dollar bill other services try to get you on for two years that's not affordable. Hulu is the Best.

Thumbnail of user joshuar51
1 review
19 helpful votes
September 21st, 2017

The least before I could scroll through and see all the movies now I got to go to Papa didn't go through and you can barely make out the movies unless you have it selected on that movie it's $#*!ing stupid whoever came up the design needs to have their face smashed through a computer this is $#*!ing bull$#*! this be the last month I have Hulu Plus this stupid $#*!

Thumbnail of user sandrac125
1 review
2 helpful votes
August 5th, 2017

I had occasion to call Customer Service for help with streaming issues. The young man I spoke with (Michael, I think) was extremely helpful. He spent a lot of time helping me resolve the problem. And resolve it he did! I am very appreciative of his time and consideration. I am a very satisfied customer!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Watch TV shows and movies online. Stream TV episodes of South Park, Empire, SNL, Modern Family and popular movies on your favorite devices. Start your free trial now. No commitments.

How do I know I can trust these reviews about Hulu?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hulu?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business