Developed in part with a grant from
the National Science Foundation
Review of HSN

HSN reviews

Is this your business?
7 reviews
33758
Tel: 1-800-284-5757
patrick_vonderhaar@hsn.com

7 reviews with 4 stars

tonyl117
2 reviews
3 helpful votes
12/7/17

HSN is dedicated to good business practices. My latest purchase was tracked to delivery - but UPS did not leave the package at my address - do not know where it went! Thought HSN was sending a replacemen; but ten days later, my follow up phone call discovers they were on investigation mode, have not acted yet. They finally did send a replacement. The Curtis Stone Dura-Diamond and stainless steel ware look excellent.

Three week transaction> Nov 18 order confirmed, Dec 6 final arrival. Merchant is not going to bend backwards when merchandise is insured; meanwhile delivery drivers make mistakes. At least I do appreciate having someone on the phone to placate my
consumer experience.

kiml52
24 reviews
27 helpful votes
8/8/15

I started to shop from HSN for about over a year now and I'm quite impressed with some of their products like vitamins from Dr. Andress Lessman, beauty and kitchen wares. They have good customer service and their return policy is very flexible. Definitely will continue to shop online with HSN for years to come.

jikez
3 reviews
3 helpful votes
2/12/14

Have been concerned about it, because good service

sandram30
7 reviews
13 helpful votes
1/25/14

My husband and I love HSN but sometimes we can find better deals online. It's convenient though and we like how they talk about the products and explain them really well. That's worth something. If the prices were a little better, we'd have given them five stars. We do recommend shopping on HSN though. We've never had a bad experience.

alexp9
108 reviews
946 helpful votes
1/17/14

To be honest, nothing negative happened for my order. I ordered from them because they had a great gift set for a beauty product at a great price. It took a while to ship (despite them charging standard shipping) and that's where I see a lot of the complaints about that HSN charges shipping per item or per set of items your order, not the whole order. So let's say you order a pair of socks, and then a camisole you'd get charged for the full price of shipping for one item and then half price for another item - that can add up if you're ordering a few items! That's silly and outdated shipping practice - it's shady at the worst because big companies have contracts with shipping companies. That being said, they do have free shipping deals for certain things and drastically reduced shipping depending on the promotion (but I don't pay attention). I was very hesitant after placing the order because of the enormous complaints out there and although my order was processed and delivered OK I would not recommend ordering things you intend on returning (a lot of clothes) and electronics.

anas192
12 reviews
32 helpful votes
5/24/13

Great items and constant deals on this site. Get everything you love from the home shopping network. They have everything for the home, kitchen, electronics, fashion, jewelry and more. Some of the deals are just hard to pass up, and they have great customer service.

lanef
107 reviews
253 helpful votes
1/2/12

I would give HSN five stars, but surepost shipping knock them down a few notches. I like the pretty good prices, selection, and the customer service- HSN has different items a little something for everyone. Surepost is the worst concept as you have UPS deliver the HSN package to the USPS for the delivery to the house. This hand off can add days to the delivery process- if you get the package at all. I really have to see something at HSN that is nowhere else for me to go through that surepost craziness.

Customer Questions & Answers

Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

They tell u how long u hv to activate that phone! It's called 'pay attention'. I've been with them over 15 yrs. I do a lot of shopping online. Can't beat the returns or customer service. Watch ur items for 30 day price decrease. They refund the difference!! I hv a blast getting $$ back.

By Linda D.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Contact attorney general of your state and Florida.

By Robin t.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I cancelled my order online at one time and they refunded the money within 24 hours to my bank. Otherwise I would suggest you call Customer Service for further details. As far as I know I never had any problems with HSN.

By Kim L.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Shipping Problems are completely different from selling shoddy merchandize!

By Richard V.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Questions? Get answers from the HSN staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

1 Photo for HSN

From reviewers

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
HSN?
Post Review