• HSN

HSN

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Overview

HSN has a rating of 1.48 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HSN most frequently mention customer service, credit card, and phone number problems. HSN ranks 816th among Discount Shopping sites.

  • Service
    70
  • Value
    64
  • Shipping
    62
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
33
31
See all photos

What reviewers want you to know

Positive highlights

  • I know their shipping time may take longer than expected but I love love love their customer service.

Critical highlights

  • Bad Bad customer service- i'm canceling my HSN credit card next!
How would you rate HSN?
Top Positive Review

“Trexonic 14"”

Joe G.
12/8/21

Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.

Top Critical Review

“HP 2 laptop deal”

Thomas W.
11/26/23

HsN Sells a set of 2 HP laptops for just over $500 they come with 4 gb. RAM. It is a windows 11 system and isn't worth using it as a paperweight. Don't expect to get any help from HSN or HP. Not suitable for a 6 yo. Kid.Total waste of time. If it sounds too good to be true then it probably is

Reviews (332)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (32) customer service (89)
Thumbnail of user noraj49
1 review
6 helpful votes
May 6th, 2021

Models showing shoes twist and turn with heel up in the air which kills the overall look of the shoe. You are not going to walk like that or stand in line at a store with your heel up in the air. Why does your people who show linens rub rub rub the products? Buyers can't feel the items so seeing it done is stupid and kind of turns me off even to the point of changing channels. Why do you consuntrate so hard on colors, which is unimportant, rather than quality of a product? For instance, laptop sales. You will tell the colors over and over but never mention brand of SSD or hard drive, I bout a higher end laptop that had hard drive failure three months in and when checked there was a $49 dollar Samsung HD but manufacture ask $149.95 for a replacement. So I was stuck with a $900 useless laptop.

Value
Shipping
Returns
Quality
Thumbnail of user janetc15
106 reviews
427 helpful votes
April 8th, 2017

I watch HSN quite often. A lot of the products are helpful, convenient, sometimes gimmicky and most just junk. I ordered from them several times and haven't had any big issues with the service or products. My last order was the Bell + Howell Ultrasonic Pest Repeller. I was stupidly led to think this product would work because of the demonstration. Well, it doesn't work. Not for any sort of pest. Not even the ones mentioned on the show. The ticking light and sound is also not as "quiet" as they made it sound. It's actually really annoying at night.

Regardless, I didn't bother returning the item after having it for so long. It also took over a month for the item to even ship out from whatever warehouse was in. This was just my last experience that wasn't well, but I haven't had any other issues.

Thumbnail of user geralds18
5 reviews
9 helpful votes
September 2nd, 2014

During the past month, I purchased 2 computers (HP and DELL) and one television (TOSHIBA). Within a matter of a few months, these items slowly died. No longer have I considered HSN a good place to spend my money. Low price is the key tool what they use to attract the customer towards them.

Thumbnail of user vm10
7 reviews
47 helpful votes
August 28th, 2017

Be careful returning items. I sent two boxes to the same destination and now they have a return service one of the boxes was received right away delivered by USPS the other box for some unknown reason was shipped UPS and I was told I would have to wait 5 to 7 days for my refund then today I received a confirmation of return on one of the items out of the second box and I called the customer service rep and she said that even though one of the items in the Box was received it could take up to eight more days for the rest of the items to show as returned I think this is a bunch of bull crap.

Thumbnail of user roberte30
2 reviews
4 helpful votes
January 23rd, 2014

HSN has more junk than anything else. Every now and then they have some cool stuff and some good deals, but its not very often. I try not to watch it too often, but sometimes I'm drawn to it like a moth to a flame. I've ordered things from them before and it all arrived on time and in good shape. I can't complain about that.

22 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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