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HSBC UK has a rating of 1.18 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HSBC UK most frequently mention customer service problems. HSBC UK ranks 210th among Banking sites.
After numerous attempts to pay for things online using my HSBC card, and numerous attempts to resolve declined payments via their customer services, I've finally decided to switch banks as HSBC is just abysmal. Their customer service chat seems to be based in India, and staff have been absolutely awful in communications. Once you fight your way through the stupid AI chatbot and eventually get to a person, they don't respond to whatever you say - just leave you hanging whilst they do whatever. So the impression is that there is no-one on the end of your call. Customer service effectiveness is sorting problems is zero, as they usually end up giving you a phone number to call. It's good riddance to HSBC. Repeatedly having to enter security info just to login to the HSBC app is another reason to avoid this bank
All within last 12 months:
Payments to airline direct booking site withheld BY HSBC twice in 24hr period when funds were available in account. Complaint to bank lead to a denial of any block in place but airline records confirmed that the bank had in fact withheld payment twice.
HSBC has an online Chat service that should permit speedy resolution of any difficulty using the bank's website. The Chat logo onscreen does not guarantee the service is in operation.
Setting up new payees is supported by the bank's mini security device generating a one-time code which has to be entered onscreen. The code may be rejected without explanation when you type it in onscreen and, if the Chat service happens to be 'resting', there is no way to set up the payee without a telephone call and multiple security questions. A long delay if one needs to make a fast payment.
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Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Also Premier and Advance banking and more?_
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