• H&R Block

H&R Block

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Overview

H&R Block has a rating of 1.33 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about H&R Block most frequently mention customer service, last year, and tax return problems. H&R Block ranks 50th among Tax Preparation sites.

  • Service
    163
  • Value
    160
  • Shipping
    54
  • Returns
    72
  • Quality
    145
Positive reviews (last 12 months): 5.3%
Positive
4
Neutral
0
Negative
71
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am deeply disappointed with both the services I paid for and the lack of customer service.
  • The tax preparer added the 2020 return to an account set-up for my dead husband.
How would you rate H&R Block?
Top Positive Review

“Managing taxes all year”

Vakhid G.
3/9/24

That is a truly impressive solution for managing taxes! I am myself quite a cautious person, trying to comply with all the rules the government imposes, so paying taxes is quite mandatory. With their mobile application, it's very easy to manage taxes, pay them and be an obedient citizen :) It doesn't take a lot of time to sign up, to understand how to interact with the mobile application because the interface is intuitively clear and navigation is very straightofrward. Thanks developers for this service!

Top Critical Review

“This place is a noghtmare”

Karine S.
2/29/24

There is no way you can teach a person on the phone. There are no receptionists so it's like you submit your documents into an abyss and hope that someone gets back to you. The manager Osman Mohammed is unprofessional. He only knows how to raise his voice and hung up on customers face. He needs to be fired. I developed anxiety trying to get my taxes done this year and now they have all my documents and I can't even get them back. This is unreal. Don't go here

Reviews (285)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (49) tax preparer (31) tax return (32)
Thumbnail of user littledoriswalker211
1 review
1 helpful vote
May 23rd, 2023

I won't file again with HR block,they charge to much, rental rebate was really short,so next year I'm going somewhere else

Thumbnail of user kene18
9 reviews
23 helpful votes
February 14th, 2016

Last year I went to a HR Block office spent $220 I was heading out to one but wanted to check out there website and starting at $34 this is a big saving for me I got my taxes done in about 30 minutes and you don't pay until your done the only problem was I hit the extra $35 for best of both worlds and change my mine and I could not get it off that why I'll give 4 out of 5 so total cost was $79 but that better then $220

Thumbnail of user maryt1
37 reviews
179 helpful votes
March 4th, 2014

I have used HR block on and off for several years. I have used them online and as a walk in client. I can tell you they definitely are not free but they are cheap. It cost me under $100 every time I walked in and it took about 30 minutes. They do a great job of keeping your files and they do seem to ask better questions than I would have thought of on my own. Very worth it for me for the peace of mind knowing my taxes have been properly filed.

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About the business

Need help with tax preparation? H&R Block offers a wide range of tax preparation services to help you get your maximum refund.

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