H&R Block

The costs have doubled since doing the same taxes last year- and this was surprise revealed AFTER investing 3 hours painstakingly entering all my info; was hit at the end with increased costs and additional fees for being "complicated"- but it was the same as last years (and not that complicated). Student and social media self-employed here.
So, unethical surprise "gotcha" billing, but additionally, my "pro" Christine Ruiz never addressed my concerns or answered my questions before hurriedly finalizing my return, leaving me to just hope I correctly did all the parts I felt like I was fudging- then had ignored all subsequent messages. It's been 7 days with no reply. Utterly professionally unacceptable and disappointing considering what I've paid.

Emerald card is a scam h&r block are liars and criminals taking from others because they don't work themselves and then take more than their cut a paper check came before they put it on the card and it was half of what it should be thanks for nothing but ripping me off and kicking someone when they are down

TERRIBLE CUSTOMER SERVICE. TERRIBLE PHONE SERVICE - Wastes valuable time unnecessarily. Almost impossible to get a real person at the Baden PA office. Stupid menu and repeititive mumbo jumbo not needed. No way to contact my tax preparer directly or via email. I will NEVER use their services again for this reason. Totally unacceptable in this day and age. They operate in the Dark Ages there.

I have used H&R Block for years. It has always been good. This year I needed basic clarification. The AI wasn't giving me the information I needed, and the live representative online never responded. So, I called them. My question was "What is the standard deduction with the addition for being over 65. She did not know. I stayed on hold 3 different times, totaling 15 minutes for her to tell me to ask the AI. I will never use them again.

I MADE AN APPOINTMENT WITH THEM 2 WEEKS IN ADVANCE. TO DO TAXES. THEN I GET A CALL A DAY BEFORE APPOINTMENT. TO BRING ALL PAPER WORK IN FOR DROP OFF. SO THEY CAN DO MY TAXES ON THEIR OWN. THEN THEY WOULD CALL ME. TO COME BACK A SECOND TIME. TO DO THE ELECTRONIC SIGNATURES AND ALL OTHER PROCEDURES THERE. TOTAL UNACCEPTABLE THIS PRACTICE IS. ESPECIALLY WHEN I HAD AN APPOINTMENT SET FOR 2 WEEKS. TO COME IN TO DO MY TAXES.

First year filing with hr block 2024 and Filed a perfect return only to be denied a refund advance for poor credit performance from a new company?

Also had to guide the lady on how to use her own computer as if I was her first hoping I don't get hit with any hidden fees I keep hearing about it I was gone wait the 21 days for a return I would rather do it on my own then to pay someone $380 bucks to ask a couple questions don't recommend especially there refund on there so called Emrald and spruce card it's all bs go to Jackson Hewitt or turbo tax instead

This will be the last year I Will be using H&R Block after using this program for over 8 years. What used to cost $35.00 dollars that cost me $53.75. The program is what I think is "crap". You get all of your information put in and then it says it needs to update federal on February 16th. So I wait until that date to update and then it now turns around and says it needs another update February 23rd. I know several people who have filed in other ways starting in the first of February with no troubles. No updates and have their returns done and back already. H&B you are losing another customer. You are nothing like it used to be. It is kind of a scam type business. Now, shame on me for trusting in something that came from my home town of Kansas City. Never again.

II filed my taxes with HR block almost a year ago. I was owed a refund of over 1,000$. The IRS never contacted me and I have called them several times with a different excuse or explanation each time. I have sought help from HR block and they were not any help at all. This year I will pay turbo tax to file my taxes.

Not only were they beyond expensive, which completely defeated the purpose of using them as an inexpensive alternative if you're lower income. The communication from my "trained tax advisor" was shotty at best, and extremely confising. They also completely messed up one of my filings and told me to expect a return, only for CRA to reassess and find out I actually have to pay them almost $2000. Like, isn't this your job? How could you make such a massive mistake? Not impressed, will NEVER use their services again. Strongly advise others to steer clear of them as well.

I'm sure NOT all H&R Block centers are the same, and some MIGHT actually be good. However, my experience was ANYTHING but good!

Specifically, the 487 Baltimore Pike location in Springfield Pennsylvania. As much as I would like to provide the specific name of the analyst, I had the unfortunate circumstance to be "assigned", I won't. However, his titled of "Senior" Tax Analyst was anything but accurate (small clue there). As for being professional, I doubt he could spell it, and surely doesn't know the definition of the word. In fact, he was downright rude.
As many of the other reviews point out, overall, this franchise model is highly unorganized, has had serious regulatory issues, and in this specific location, (487 Baltimore Pike, Springfield PA), they have zero consideration for your time, and in my case, were downright rude and unprofessional.

Do yourself a HUGE favor – go somewhere else, and if you do decide to give H&R block a chance – go to a different location then 487 Baltimore Pike in Springfield PA – and if you do end up there – don't use the "long time" senior tax analyst – you will be sorry!

Website wasted my time offering free tax filing then added charges to the cart to file the taxes. Misleading and dishonest business.

Will never use HR Block again! I normally do my own taxes because they are as simple as they get! 1 W2! I used them this year to take advantage of the refund advance because I needed to pay up my daughters dentist bill. They charged me 390$ to do my SIMPLE taxes! 🤯 I understand the tax pros need to get paid but I did not have anything other than 1 W2. Then I get charged another 39.00 to use my refund to pay for my taxes (which is normal for most tax companies) I agreed to pay this crap yes because I needed the money asap. BUT instead of waiting until I got my federal return like most companies they took my entire state return and then will still need more money when my federal gets sent! I may have misunderstood but I was under the impression they were going to deduct the money for the fees and the loan repayment from my federal return! Because the state was sent first they took it all and now I still owe some! Stupid to me and will never use them again! I will wait patiently to get my full refund at 1 time and file my dang self!

They have way too many hidden fees that they do NOT tell you about. Their filing fees are outrageous. The staff is okay but management is deplorable.

I have been using H&R Block for over 20 years and never had an issue. This year however, I do not have anything good to say about their services. My refund check was missing, which should not have been since I requested direct deposit and NOT a paper check. I called H&R Block 3 times to speak with the woman that did my taxes, the receptionist was being extremely rude on the phone when I was explaining to her that my check was missing, she was making assumptions and giving me wrong information. Finally after 3 phone calls I left a DM for the tax woman, my email started politely and professionally her reply was rude and extremely unprofessional. All I simply wanted to know was when the paper check was mailed so I knew not to contact the IRS to start an investigation, of course that really pissed off H&R Block and after that I never heard back from her asking if she could help or if I received the paper check. I finally did receive the paper check, which helps me pay my bills. I DO NOT RECOMMEND H&R BLOCK THEY ARE UNPROFESSIONAL and extremely rude find yourself another way to do your taxes,

For the past 25 years I have used H&R. I've never received a break for being loyal in fact the fees for filing with them go up every year. I've always done the emerald advance but this year an elderly lady kept putting my info incorrectly. I even pointed it out nicely and was told by her she was doing it correct. THEY changed my email address because the lady wasn't putting it in correctly so I could verify I am who I am ( sitting in front of her with my id pay stubs etc). I do not know the email address that someone she called for help gave me. I have been upset with them for awhile now but I am loyal so I stayed then I got to thinking about the phone call I received from the manager one time because I gave the lady that did my taxes a good review but when the question was about if the price was fair I said no. Apparently that sparked a reason to get a call from a manager advising me that my survey affects the lady that did my taxes and I shouldn't have done that. I thought about how every year my fee for filing goes up. I thought about making an appointment and when I arrive they can't find my info from last year and how I get to watch people with later appointments get seen before me. I thought of a lot of things and this year when I filed I DID NOT use H&R and got a better refund so now I can't help but wonder how much a refund they have screwed me out if for 25 years?! I will not ever go back to H&R ever again

My dad got an IRS notice that he owes $26,000 on a return H&R Block filed. I've left 3 messages and haven't received a response! No one answers the phone! Impossible to reach! I'm beyond angry! I'd have my taxes done somewhere else!

Arnold only wanted to file a simple return and did not care how much I had to pay because of his incompetence. I called him and he stated he would not change my return even though he knew I had other deductions. When asked why? The only answer I got to any questions was I DON'T KNOW. He finally said he had no time to help me and hung up the phone on me. This is the worst case of incompetence. Will never use this rude person or The blockheads at H&R Block ever

This was by far the worst experience I've ever had when filing taxes. During a month long we were avoided, lied to and ignored because we asked for an update on our taxes due to a mistake they made. They didn't tell us additional info was needed until we waited weeks and had to call them. The tax preparer literally called in sick to avoid us. Or taxes were simple and this is unacceptable. Both Gretta and Louanne(manager) were incredibly rude, unprofessional and making improper remarks that were completely out of line. I highly suggest anyone who considers them to go elsewhere. I'm not the only one who's had these issues. Check the reviews.

On March 4 2024, I drop of my taxes papers my wife. March 18 2024. No calls from Mrs Julie Jensen. I moved back in the Durham Region last November 2023, we used to have our taxes done in Carleton Place, Ontario for the last 4 years. Never a problem and also at a better rate then yours. I brought all the paperworks with all calculations done for both (my wife and I. Former tax person would charge me $350.00 for my wife, myself and my son, compared from your company probably over $600.00 for my wife and myself. Not only Im upset by the excessive fees, I normally at this time of the year all my taxes were filed and I would have already get my refunds. Which in this case, not only my taxes arent filed, MRS JENSEN after 15 days of having my files, not even started or give me any updates about it. This is inacceptable and I should not be after her everyday to find out where shes at. Not impress and I should had listen to my relatives about their referals of taxes people. Very very upset customer that will not repeat. Obviously, I will start posting online reviews of my not finished bad experience with HR BLOCK, which by the way, I used in the past without any issues.

First off, don't even think about getting their service. I have first-hand experience where tax preparer told me to file an incorrect amendment resulting in couple of thousand more in taxes to state. They didn't even accept the fact that she was mistaken and didn't refund the money.

Overall, I can fully vouch that this is a fraudulent business practice with zero damns about customer while charging hundreds of dollars in legal fees. Not recommended at all.

Have been using HR Block Business since 2003 when it was called TaxCut. This is the worst I have ever seen, and that's saying something since it has been regularly declining in the last few years. I use it to prepare a single business tax return for a Sub-S corp.

First, 10 days ago I called customer service. The person answering the phone, after about 15 minutes said I can't handle this problem, I will escalate and you will get a call back in 1-5 business days. Well, it's been quite a bit longer than that now, and no call.

I was using Windows 11. When I installed it under Windows 10 some of the problems went away so that I could continue working, which was not possible under Win 11.

Here are just some of the problems:
1. Under Windows 11, it would not import last year's return. Did this OK with W10.
2. Under Windows 11, it would no longer run after I asked it to load Pennsylvania and would crash every time I started it up. The crashes took all forms - sometimes with an error message with the log reporting different errors, sometimes it would just disappear and sometimes it would hang and I would have to kill it with Task Manager.
3. Under W10, the crashes are less frequent, but they still occur frequently when I go to print the return. After it crashes under either W10 or W11, it fails to start again until I reboot the computer.
4. There are numerous places where the interview doesn't request a value, but then later it reports the missing value as an error or warning in the review. I would expect the review to ask for every needed value.
5. The interview asks for distributions from accumulated earnings, but then puts the amount only on line 17c of K and not on line 16d. It then does not flow to line 7 on M-2.
6. I've run into several places where I needed to override the value because the right-click to find from where it is supposed to come either showed no source to choose from or did not show the correct source.
7. I've also run into several instances where the option to undo the override and restore the link is not available.

I've now finished the return, but I've had to do it 4 times because I was totally stuck (twice) or starting over was easier than trying to get the software to do it right, also twice.

In my 60 years of IT experience, I cannot recall ever encountering a worse piece of released software than this.

Had my paper 4 2 weeks still not done.ppick up my transcript and 104x and my c firm do them my self,

I found out this year that somehow my 2020 state return was never filed, checked on the app, says federal went through but state didn't, Alas I get a letter from the state. So I dig around on there site, find out you have to purchase back dated software for 2020. I pay the 39.95, download the doc from my email, and there's no software, just a PDF. Lookup online to find out everyone else is having the same issue, and no solutions posted. Alright, it said money back guaranteed on the site if it doesn't work or you don't like it. So I got back to the email and it "no returns, all sales final"... Which one is it? So I try calling customer support, the robot gives me 3 options and says "your currently using our free service, to transfer to a live agent, please upgrade"... IN WHAT WORLD IS ANYONE GOING TO PAY JUST FOR CUSTOMER SERVICE!? Tried 3 other numbers finally called *******9288. And the bot finally put me in line for an agent. After about 10 minutes, they pick up, ask my name... And the call drops... Did I fat thumb it? Call again, wait about another 10 minutes, "hi, first and last name please" call drops... Frustrated... Called later in the day, when I got through to someone the first thing I said was "please please don't hang up the phone" she says "I'm not gonna hang up the phone" then she starts muting and un-muting her mic pretending it's breaking up "si... Sir can... Can you hear me" hangs up... Is everyone there really just doing this $#*!ing bit!?! I don't want to blame the people, but are the working conditions at H&R THIS BAD!? So bad that they just sit and answer/hang up. Unbelievable! I tried one more time. Got through to another person named Sade?(I hope I'm spelling that right pronounced(Shaw-Day). Sade was so sweet, I wanted to cry. I explained what happened the other times I called, just based on her tone It felt she like She knew exactly what I was talking about as of it is a bit there doing, honestly no clue. She was able to help me in less than 5 minutes, got a refund under way. Idk if anyone from H&R will read this but Sade, I really $#*!in appreciate you. You deserve to work for a better company. After this whole existence I don't think I'll be working with H&R again. Every year it's been a nightmare with customer service, the automated bot when you first call is absolute $#*! and apparently there wanting you to pay to speak to a LIVING person now. I'm appalled at how there handling there customer service lines now (except you Sade). It wasn't always like this, but last year I do remember the call dropping and thinking it was an actual fluke (don't believe it's a fluke at all anymore).

Suck a $#*! H&R Block.