• HP

HP

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Overview

HP has a rating of 1.19 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HP most frequently mention customer service, tech support, and new printer problems. HP ranks 235th among Laptops sites.

  • Service
    239
  • Value
    232
  • Shipping
    165
  • Returns
    159
  • Quality
    218
Positive reviews (last 12 months): 1.5%
Positive
2
Neutral
0
Negative
129
91
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service rep just said... Oops sorry for the inconvenience.
  • They are demanding I return my full ink cartridges which I paid for, and want me to buy different ink cartridges.
How would you rate HP?
Top Positive Review

“Simplest and best”

Dominik P.
2/8/24

Excellent customer service. Fast Responses. Easy to communicate with. Perfect devices. I got an HP Victus from them and it has outstanding performance. Recommended

Top Critical Review

“God damn theyre so annoying wheres the 0 star option”

steven k.
1/21/24

The god damn text support people that ive told 100 trillion times that i want a refund, ignore me and wont give me it, the price went from 1500, to 750, and noe is at 300, i got into a automatic repair loop and the support person just cares about how to fix it, they sell fake warrantys, im about ready to send a credit card dispute to these multi billion dollar money hungry $#*!es who cant spare some money becwuse their product is $#*!

Reviews (501)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (153) ink cartridges (31)
Thumbnail of user fawazr
4 reviews
1 helpful vote
September 15th, 2019

HP ENVY 13 and HP ENVY-ah0003ns 13-ah0007ns are two laptops medium-high end quality combined stunning design with "Premium" materials. Stand inside your Intel i7 eighth-generation processor,...

Pros: Design excellent quality, very good overall performance, long battery life, improved sound system
Cons: Integrated GPU limits its possibilities, has no optical drive DVD

Thumbnail of user xanderl13
3 reviews
3 helpful votes
October 3rd, 2022

I have a good experience with hp products, I used laptop, toners, printers... etc. Most of these products have a good quality and simplicity to use.
Maybe hp laptops not better than dell laptops but for me it is ok.

Thumbnail of user larab121
1 review
0 helpful votes
December 25th, 2022

For now my experience is not that bad but I can see by reviews, other were not that lucky. I am giving 4 stars because I think price for my laptop was a little to high. I am using laptop a lot, on daily basics, for my work and personal stuff and works really good, no bugs, really fast what was super important for me!

Products used:
Laptop

Value
Shipping
Quality
Thumbnail of user johnr5322
1 review
0 helpful votes
September 6th, 2022

We live on a mountain and cell phone reception is spotty at best. My next door neighbor came over and asked if I know computers, which I do a little bit except for Ipads. I can usually figure out a problem though but this one stumped me. I called customers support and was walked through the problem. BOB'S YOUR UNCLE! Perhaps we sometimes get what we give. Remember they can get stumped too. I give this lne 4 out of five, no make that five since my neighbor is ecstatic.

Thumbnail of user gwenp5
2 reviews
0 helpful votes
October 7th, 2017

As I said! The quality is remarkable, some devices like printers can work for years without any noticeable pauses, you only need to change the ink cartridges. The reason the mark is not the top one - their laptops and PC`s are not so affordable by their prices, if its not the office appliances, but computers - I would advise to get another one.

Thumbnail of user clarkkentk
151 reviews
2,516 helpful votes
December 26th, 2017

HP.com is dense with relevant information not just about their products, but regarding technological accessories accompanying their key offerings. Well worth the time spent here

Service
Value
Quality
Thumbnail of user marlenew11
3 reviews
1 helpful vote
February 17th, 2017

Recently purchased HP Envy series Laptop. Great looks, excellent finishing, fabulous sound quality speakers, full hd display. All together blended to make a brilliant laptop

Thumbnail of user chuckr28
3 reviews
0 helpful votes
January 4th, 2017

Didnt encounter their service - so I cant tell anything that can be of use in this aspect.
Concerning the products - they`re good but can be a bit overpriced. Still reliable and I would recommend.

Thumbnail of user davidw510
2 reviews
0 helpful votes
July 31st, 2017

The laptops are good functioning but the quality is not lasting for long time, they should work on it so that the laptops are worth the cost

Thumbnail of user bryanm64
2 reviews
16 helpful votes
November 2nd, 2014

Super service! I like it!

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 31st, 2017

I've used HP since as far back as I can remember and never had any major issues with this company. Love the company. Love their brand. I will continue to use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanc98
3 reviews
1 helpful vote
January 16th, 2017

Used a ridiculous number of different printers and printer-scanners by HP for my various needs. Always reliable and precise work however sometimes they can have compatibility problems. 4/5 in general.

Thumbnail of user cynpea36
1 review
0 helpful votes
April 13th, 2023

A relatively new printer stopped working. Multiple hours with Customer Support and no resolution. Was hung up on or returned call promises evaporated.

Service
Thumbnail of user geetikat
12 reviews
6 helpful votes
May 17th, 2017

I am using HP Pavilion G4 since last 6 years and turned out to be the best laptop ever. Battery life is just awesome and their service is too quick.

If you are purchasing a laptop for the first time, but HP. It won't disappoint you.

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