HP

I bought new laptop since my old one had its own problem. I do think that the quality of laptop from this company changed from great to average. There are still a lot of rooms to improve.

This mouse is very good i think, but for its price not the best. The mouse buttons move around annoyingly. The mouse is very heavy and the sides are not grippy, so if you like light weight mouses i wouldn't recommend. Good things are that the mouse is very comfortable and the side wings are removable so if you don't like them you can just remove them. Very fast response time. Its very effective at fps games like cs: go. If you have a couple dollars spare i would recommend but for a budget setup, well no. Good mouse overall.

Beyond ridiculous. These people make no sense what-so-ever. Laptop screen separated within less than a year. They are saying it's accidental and not covered by warranty. Are you kidding me? What accident separated a screen from the back? I accidentally pulled the screen and back apart? Are these people sane? Please beware in purchasing anything from this company. I did it anyway after I heard really bad things about them. Well here I am. I see it first hand why this company is hated so much.

Editing to reflect my experience with corporate... After my ordeal with the service side of the company, I posted on BBB and sent an email to their corporate office. I have to say, their customer service on THAT side has been surprisingly good. The corporate office called me right after I sent an email, within a day. They assigned a manager to me that went thru my grievances about the whole situation with me throughout this process. They followed up with me continuously. Unfortunately, even they could not magically get my laptop fixed quickly and returned but what they did do is that they approved the repair without any charge. But, even with their help, the laptop repair process got delayed over and over and over again. Now, it's been just under 2 months without a laptop. I now have accepted a replacement credit from their HP website instead of waiting for repaired laptop. Which no one knows when that will be.

The laptop I purchased was a faulty product. The laptop itself ran fine, but to have a screen separate from its backing within less than a year is ridiculous. I had a Toshiba laptop, plastic one that after 6 years, there isn't a scratch on it let alone screen separation. Not even a crack. Had to replace for performance reasons. And the HP Envy I purchased seemed more solid with metal frame and heavier, just overall nicer and fancier. Yet it deteriorated within less than a year.

Product rating F. Corporate handling of the situation A+.

Hewlett-Packard you used to be the best pc producers in the universe. Why did you slack in the last 7-8years? For the first time in more than 15yrs I am considering changing to another brand.

Some good products some not so good product professional side reps have good customer service, personal computer side ad-verge

I purchased the computer a little over a year ago, it is very slow, and I think that maybe something didn't go right when I turned it on for the 1st time. I talked to customer service while I still had a warranty but they could barely speak/understand English. I had to explain the situation many times over and it was never resolved. I think that it would be a good computer if something hadn't went wrong initially. I wish that I could have understood the customer service rep better. Also in fairness to HP I am not super tech savvy. I do own a printer/fax/copier from HP that I love.

Poor Customer service! HP used to be good but now they have changed their policies regarding Cancelation of orders, returns, they don't even honour their own prices that changed. They are taking forever to ship orders for e. G I made my order on 10th of December and they are showing shipping on 7th of Jan than another a week or two to deliver, that's ridiculous. So I had to end up canceling the order, now they are telling me I can't cancel since it's processed, I mean seriously HP? This order is just received and not even assembled yet nor even shipped. Now I know the shipment is coming from China not U. S, same like Ali express or Ali baba or wish. I am still giving them 3 stars because they are ligid. My order # is H*******

Great laptop but horrendous customer service (India again) and poor sales persons. I came very close to mailing my $1265 custom laptop back to HP due to the salesperson lying to me and having to purchase additional items to install what they sold me. 1. The salesperson lied about the number of CD/DVD slots I would be getting. They told me 2 and there is only 1. I wanted two for copying CDs/DVDs. 2. He assured me that customer service would NOT be India but the Philippines. It IS India and twice I could not understand them and they could not understand me. 3. The salesperson sold me a "kit" to put a second solid state hard drive in my laptop. When I received it, I realized that I now had to purchase an installation kit. 4. HP does not publish adverse reviews, so do not go to their site for reviews. They cherry pick what they want you to see.

The computer gets 5 stars while sales and customer service gets 0 stars. This averages to 3 stars.

In older days, I have been using other company pendrives but right from the Last year I have started buy only HP company pendrives because of the cost, compactness, quality, memory size I have started to prefer HP company pendrives and also i have started to recommend others also to buy HP company pendrives for their use.