• HoverBoarder

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Overview

HoverBoarder has a rating of 1.43 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HoverBoarder most frequently mention credit card, tracking number, and wrong color problems. HoverBoarder ranks 12th among Hoverboard sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Also if you put on credit card file a dispute complaint with your card company.
  • I emailed customer service 4 times requesting an RMA with no response.
How would you rate HoverBoarder?
Top Positive Review

“Awesome Company!”

Seiko I.
10/18/16

I ordered a haverboard for my daughter's birthday gift at the end of September. I've got a tracking number but actual shipment was delayed a little bit due to Hurricane Matthew. After the hurricane, they send us a hoverboard quickly and we are very happy with it. The company communicated with me nicely. I had a great experience with them. Thank you!

Top Critical Review

“Hoverboards.com SCAM”

Reba f.
8/8/19

Wrong color Obviously used Damaged Dangerous and faulty My kid could've really gotten hurt This is a SCAM My CC awarded $ back to me

Reviews (268)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (32) customer service (30)
Thumbnail of user garryp7
1 review
3 helpful votes
November 29th, 2016

Would b 5 stars but they never answered phones or emails. Ordered white board but got a red one... really glad they messed up cause this one is really great looking... they were honest in the disclaimer on website. Saying orders were running a few days late because of seasonal orders... anyway it arrived 3 days ahead of schedule... just b patient when u order. It will come...

Thumbnail of user dianaj28
1 review
6 helpful votes
November 18th, 2016

In all I ordered 3 hoverboards and received all three. They all took about 2 weeks to arrive after placing the order. My only complaint is that I ordered one of them in the gold color and they sent me a black 1 without any explanation. Since they seem to be selling out everywhere I just decided to keep the black one instead of taking a chance of sending it back and being without. We have tried all three several times and they all appear to be of good quality.

Thumbnail of user andrewj72
1 review
0 helpful votes
September 20th, 2016

Though there a 1 or two issues with my order, they were very good about it and kept in touch with me. They made sure I always knew what was going on. I recommend buying from them.

Thumbnail of user rustya4
1 review
9 helpful votes
December 2nd, 2016

I as many of you were terrified after I read the reviews after ordering a Hoverboard for my daughter for Christmas. However, I decided to just remain patient since the bad reviews were about the customer service and delivery schedule not the hoverboards themselves.

To my surprise I ordered it on Sunday 11/27 and it was delivered Thursday 12/01. I definitely was the wrong color! Chrome (not even an option on the website) instead of the back I ordered, but still looks like a nice hoverboard and at Christmas will determine the quality.

Thumbnail of user joslynb3
1 review
14 helpful votes
November 20th, 2016

After reading all the reviews after I purchased the board I was so scared that nothing would come. I didnt care at this point if the color was wrong I just didn't wanna get scammed. And needed it before Christmas. I ordered it on 11/3 it finally came yesterday and was the correct color and seems to work fine... thank God!

Thumbnail of user gregk32
1 review
0 helpful votes
October 17th, 2016

I had ordered a Hoverboard back at the end of September. The site warned that there were delays due to the special offer pricing. After not hearing or receiving shipping information for a couple of weeks I emailed the company to check in. I quickly got a reply stating that shipments were delayed and mine would hopefully go out within the next couple of days, they also offered to send a refund if I was not able to wait. After another week I checked in on the status and they informed me that the board was being shipped out that day and they would give me a refund due to the delayed shipment. Even though we received the board much later than we hoped, the company was very quick and easy to work with when checking on the order. It is rare to find this type of customer service these days.

Thumbnail of user nates13
1 review
0 helpful votes
October 6th, 2016

Overall good service. Ordered a hoverboard with speakers but they accidentally sent the wrong one. Contacted the company and they refunded the difference. I liked how they contacted me to verify my purchase. The hoverboard I got appears to be good quality no problems yet.

Thumbnail of user jeffreyh60
1 review
2 helpful votes
October 21st, 2016

I bought one of these for my son's birthday. It was a little late getting here and I knew that going in from the website.
Hoverboard arrived and works GREAT! I got a great deal, my son could not be happier. They gave me a 6 mo. Extention on warranty for shipping delay. Overall a good experience and good company. I would recomend them to anyone who wants a great product at a great price, order a little earlier than you need it and be patient, It will get there and your kid will love it. You will enjoy the savings, these things were over 350 bucks at the mall for the SAME EXACT hoverboard. Don't pay more, order from these guys. (hard to get them on the phone but real fast to reply to emails)

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