HoverBoarder

My son had his hoverboard for one week and it broke. They sent me a battery and did nothing else. It's still broken. Biggest waste of over $200. They don't care and will not help

I had the same experience that other reviewers did. Unfortunately I bought before seeing these reviews.

Did anyone ever get their money back?

I am talking to my credit card company, and they suggested sending details to the RCMP (in Canada), who will perhaps declare the product counterfeit or the transaction fraudulent, thereby allowing the card company to get my money back.

We'll see how this works out.

Any success stories out there?

Dont by junk and no customer service response kids devastated by the lack of followup fixing the broken boards

DO NOT BUY FROM THEM! We received the hoverboard for Christmas and it never worked. We've been trying to get in touch with them to replace it and no one responds. The email and chat online link don't work. There's no phone number in the US. We disputed the charge and they emailed us and said if we don't pay to send it back, they're sending us to collections. What kind of crap is that? So much for a warranty. So much for excellent customer service. They didn't even respond with a phone number to call them back. STAY AWAY... FAR FAR AWAY!

Do NOT purchase from this company. The hoverboard with minimal use only lasted 6 months. Just outside of warranty. In addition, their customer service is absolutely horrible. They do not answer the phone nor do they respond to emails, voicemails or live chat messages. This is not a COVID related issue it is an issue with an extremely poorly run company!

I purchased a bad out of the box off-road hoverboard. I tried to get an RMA for return and they avoid all emails and phone calls. I spoke with 2 people who said "someone would get back to me" with an RMA who never did. I emailed customer service 4 times requesting an RMA with no response. I'm disputing the charge with my Bank. I already purchased the same hoverboard from Amazon which is what I should have done in the first place. Don't purchase from them! Go to Amazon!

My hover boards yes we bough 2 and neither of them work. I have been calling, emailing, and texting with all numbers I could find for them and cant reach anyone. Its like after chrismas they up and closed there shop down and ran with whatever money they could take.

Do not buy from this company. They will charge your credit card the second you purchase something but will never ship it and will not communicate in any way about what is going on with your order. Be prepared to have your money stolen from you if you deal with this company

Charged card immediately. Said free shipping and sent day of order. My order(14 days later) still says "processing". So, it hasn't shipped. Can't get ahold of anyone. Was ordering for my 6 year olds birthday and it never came. Still trying to get ahold of ANYONE to cancel order. Going to have to deal with my cc company to try to get a refund. DO NOT BUY FROM HOVERBOARD. COM.

No hoverboard came, no cal back, no email answers. I had to contact my bank for a refund and my daughter was

My husband ordered 4 different colors then one more black. Got one then the other four. Opened them a few days prior to Christmas, the one was blue, all others black! Contacted company and found out they were shut down. Contacted our credit card co but still haven't heard back. No gift, no credit back, haven't let them be used. The four of them had no product info, boxed in brown generic boxes. Safety is the issue not only the money and disappointment

I too placed an order on November 24, immediately had funds deducted from my account. After calling repetitively last week, a woman answered who was quite pleasant. She assured me I would get my product and did not understand why the fed ex shipping label had multiple tracking numbers attached. I have not received a new tracking number or new updated correspondence from them. I will be contacting my bank to file fraud charges. My son will be disappointed come Christmas morning

We placed an order on Feb 2018 for a hover board. I checked the delivery status one week later and it indicated the order had been delivered. But we never received this order! We called the customer service immediately and after numerous rounds of emails and calls within the following ten months, we still did not receive the order, nor did we get refunded!

Paid for battery they will not send. Everytime I call they act like they Care said would call back but never hear from them.

I ordered my hover boards on 11-15 and still nothing! After calling 100 times and got no response I have become scared! After reviewing the reviews I'm really scared! This is horrible! I just want my boards for my children's Christmas gifts. They had no problem taking my money the same day I purchased them but they sure can't deliver in a reasonable time frame. Can someone give me the number to the Atterneys generals office in Florida? This place is a scam and needs to be shut down!

I bought a hover board for my son for Christmas and ordered a gold one, however we got a white one. That didn't bother me though, but my son used it exactly one week and then the board just wouldn't cut on. I emailed the support two times and still no response and can't seem to get through to them on the phone. Do not buy from them... it's a scam and they are just disappointing our children!

Do not waste your time with them! I own a retail business and I can say they have NO customer service! None! Nada! Not sure if they even speak or read in an american language since the colors came wrong just like the rest of you. The shipping label was printed on 11/28 and didn't begin to travel until 12/8. Yes they charged my card right away also! My Grandson bought this with his own money what a lesson!

I ordered 2 boards on 11/10, called 20 times left numerous messages with no reply, sent a dozen emails and eventually got a generic response about delays in shipping. Got an email stating order was complete on 11/25 and I'd get tracking number 'shortly'... never got it. Called my bank and disputed charge and bank refunded my money today. Please call your bank to dispute charge otherwise you may never receive the hover board or if you do it will either be wrong color or worse yet not work. Then what? Wait another month to receive a replacement?

After reading all these reviews, I should be glad that I actually received some type of board even though it was the wrong color & I didn't receive the carrying bag I paid for. Shame on them for taking people's money & not following through. Lesson learned for me-do research before I buy from a new company. I filed a complaint with the Florida BBB, where they have a D rating.

This company and electricempireusa.com has same address and advertising same products after purchasing 3 I've only received 1 which was not what I ordered! After emailing an calling a 100 times still no response. This is heartbreaking to me but worst for my kids! Not only am I out of money now but without the gifts! People like you need to be in jail!

Ordered two hover boards for Christmas. Finally received after two weeks but one wrong color. They sent a return label via email never a live person to talk to and don't answer emails that are supposed to be answered 24/7. They received the wrong color board and said would reship in 24-48 hours. Nothing a week later. We need to do all we can to take these crooks down.

My daughter saved money from selling ice all summer she got her hover board it stops without warning and slams people to the floor. And one feel locks with no warning it's very dangerous... on so many levels and to do this to kids is so wrong.

You should be ashamed of urselves taking people's money for ur selves. No thought of any child what so ever. People like use always get caught or else never have any luck in life. Karma will always be with use. Vile rats