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HoverboardCloseouts has a rating of 1.45 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HoverboardCloseouts most frequently mention customer service, tracking number, and return label problems. HoverboardCloseouts ranks 153rd among Toys Store sites.
No positive highlights yet
I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.
I'd give negative stars if I could. Bought 2 for my kids for Christmas. Both were not working by the 27th. I've called and emailed about return labels. Same song and dance. They'll email the request. I still Haven't seen or heard from them. I'm filing a dispute with my bank. Hope I can get my money back. This company is a scam. Let me know if anyone starts a law suit I'll be in.
I have had a good experience buying from Hoverboard Closeouts. We received the hoverboard on time and it was in great condition. (Refurbished). My son rides it everywhere and loves it! After about four months, we misplaced the charger. I sent an email asking if they have one and they send me one immediately, free of charge. I have been pleased with the quality of the merchandise and the customer service.
I'm a bit surprised with seeing all of the negative comments from this company. I ordered a hoverboard for my son and it arrived neatly packaged and within 5 days from when I ordered. They offer free ground shipping so nothing was out of the ordinary receiving it 5 days later. Hope this helps.
Tip for consumers:
Not a scam, just be patient with shipping
I ordered a board from the guys and actually got it on time. Its goin on a month now and the board is still going strong. The kid rides it everyday for hours on end. He is 9 and used it without instructuons, very easy to use.
I almost wrote a bad review because of the people before me with no such luck. But I received a hover board on Friday December 23rd!
I am very happy about my purchase I gave plenty of time for delivery due to the fact I believe I ordered it the 30th of Nov and it arrived today on the 22 of December. It was fully charged and my son was extremely excited and happy about his gift.
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If you need to make a return label to exchange your hoverboard, please utilize this link
https://hoverboardcloseouts.com/a/returns
