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  • HoverboardCloseouts

Overview

HoverboardCloseouts has a rating of 1.45 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HoverboardCloseouts most frequently mention customer service, tracking number, and return label problems. HoverboardCloseouts ranks 153rd among Toys Store sites.

  • Service
    4
  • Value
    2
  • Shipping
    5
  • Returns
    2
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Same as everyone else no customer service skills, nobody will talk to you.
  • Do not buy from this company no device or manager to talk too been waiting since dec 17th for return label.
How would you rate HoverboardCloseouts?
Top Positive Review

“It worked out”

Amber P.
12/9/16

I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.

Top Critical Review

“Do not buy from”

Samamantha G.
1/15/17

I'd give negative stars if I could. Bought 2 for my kids for Christmas. Both were not working by the 27th. I've called and emailed about return labels. Same song and dance. They'll email the request. I still Haven't seen or heard from them. I'm filing a dispute with my bank. Hope I can get my money back. This company is a scam. Let me know if anyone starts a law suit I'll be in.

Reviews (129)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25) return label (13)
Thumbnail of user amberp28
1 review
1 helpful vote
December 9th, 2016

I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.

Thumbnail of user hoverboardc
Hoverboard C. – HoverboardCloseouts Rep

We are truly sorry and want to apologize for any inconvenience you might of have had. We will do everything in our power to resolve your issue. Please reach out to us at Support@hoverboardcloseouts.com If you have not yet received a case number.

Thank you.

Thumbnail of user jovannaf
1 review
5 helpful votes
December 15th, 2016

I ordered on cyber Monday and after I found this site I was mad cursing them out everyday. And today it came, they really was backed up. They should learn how to manage better they will get. Just happy I wanted it for my son birthday Dec 5 but I will save it for Christmas! Happy holidays hope everyone gets theirs before Christmas so the babies can be happy. It's coming

Thumbnail of user johannahm
1 review
15 helpful votes
December 14th, 2016

I ordered my board on the first... by the 7th I started reading all these reviews and got really nervous so I canceled this past friday. I called back yesterday and they said they couldn't cancel because the order had already been shipped. I tracked it, it said it would be here today and got here today. They were never rude to me but stated they got a little bit in over their heads with the orders. I hope everyone gets their issues resolves and has a merry Christmas.

Thumbnail of user anthonym192
1 review
2 helpful votes
December 15th, 2016

I ordered two boards on the second, than like everyone else here got freaked out because of no mails or responses from the company and than I found this review. The review made it worse could not sleep thought I got ripped off my kids Christmas gift... Today is the14 and received both boards, I think it's just an issue with the actual money clearing the banks...

Thumbnail of user derekb41
1 review
1 helpful vote
December 27th, 2016

Ordered hoverboard on Dec 5, received Dec 21. It's works great, my 9 year old daughter has been riding it like crazy. Awesome purchase for the price!

Thumbnail of user loved7
1 review
10 helpful votes
December 13th, 2016

I think it's they way the order is processed it takes a whole week for the order to process and your money is put on hold then taken off your card when they ship the order they use ground shipping so it is tracked differently but I was able to track my order and every time I spoke with someone they answered I ordered my hover board on 12/06/16 and received it today

Thumbnail of user hoverboardc
Hoverboard C. – HoverboardCloseouts Rep

We are truly sorry and want to apologize for any inconvenience you might of have had. We will do everything in our power to resolve your issue. Please reach out to us at Support@hoverboardcloseouts.com If you have not yet received a case number.

Thank you.

Thumbnail of user cassandraa12
1 review
1 helpful vote
December 25th, 2016

I ordered a board on November 28th. I received the board on December 12th. The board and charger were in the box. My son opened it this morning and it worked for about an hour before we had to charge it. It is charging now. My only complaint as of now is that there is no manual or warranty information. I emailed them for that information.

Thumbnail of user tiffanys73
1 review
1 helpful vote
December 21st, 2016

I ordered on 12/3, order came 12/19. Works and happy. Was worried with all the negative reviews. But I am happy. Came in time for Christmas

Thumbnail of user megant29
1 review
2 helpful votes
December 20th, 2016

I ordered dec 3rd 6 pm i called once 11pm at night after a week & 3 days of no tracking num.( I was a little worried but i track stuff like this all the time*due 2 esty bussiness me and my husband run.)they were very nice when i said im not complaining just wondering & then litterally the guy was super nice. Explained 2 me that they had over soled on their stock in nj. They have 2 stores i found out 1 in California and 1 in new Jersey. So he explained it would ship from California since this was on cyber monday and they over sold. Over selling in bussiness means u must get more stock. Which is why my board shipped from California rather than new Jersey obviously because they had to get these hoverboards in stock from their other store in California as they were out of stock in New Jersey. I could tell this due to me being in the internet business, and the man that I spoke to on the phone also explained. We got the board today it was in great condition it's my husband's gift he loves it works 100%* you also do get a1yr warrenty contract. Had to wait 3 weeks but i didnt care. Wasnt a time sensitive thing for me. I looked today on google 2 see reviews and found this. I was completely shocked and thought well i got lucky. But maybe its just i wasnt time senstive or not aware of how things can get really backed up on cyber monday. Its not a scam but then agian my experience was amazing. Im not sure why and everyone elese seems so unhappy. I never belived it would be there in 2 days but figured 3 weeks or more. You can never tell when it comes 2 cyber monday when things will really ship. I also never got nervous and played it cool. Idk. For me snd my husband 5 stars. Hope everyone gets what they need by x mas. Bright blessings and happy hoildays

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From the business

If you need to make a return label to exchange your hoverboard, please utilize this link
https://hoverboardcloseouts.com/a/returns

Company Representative

Thumbnail of user hoverboardc
Hoverboard C.

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