HoverboardCloseouts has a rating of 1.45 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HoverboardCloseouts most frequently mention customer service, tracking number, and return label problems. HoverboardCloseouts ranks 153rd among Toys Store sites.
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I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.
I'd give negative stars if I could. Bought 2 for my kids for Christmas. Both were not working by the 27th. I've called and emailed about return labels. Same song and dance. They'll email the request. I still Haven't seen or heard from them. I'm filing a dispute with my bank. Hope I can get my money back. This company is a scam. Let me know if anyone starts a law suit I'll be in.
I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.
I ordered on cyber Monday and after I found this site I was mad cursing them out everyday. And today it came, they really was backed up. They should learn how to manage better they will get. Just happy I wanted it for my son birthday Dec 5 but I will save it for Christmas! Happy holidays hope everyone gets theirs before Christmas so the babies can be happy. It's coming
I ordered my board on the first... by the 7th I started reading all these reviews and got really nervous so I canceled this past friday. I called back yesterday and they said they couldn't cancel because the order had already been shipped. I tracked it, it said it would be here today and got here today. They were never rude to me but stated they got a little bit in over their heads with the orders. I hope everyone gets their issues resolves and has a merry Christmas.
I ordered two boards on the second, than like everyone else here got freaked out because of no mails or responses from the company and than I found this review. The review made it worse could not sleep thought I got ripped off my kids Christmas gift... Today is the14 and received both boards, I think it's just an issue with the actual money clearing the banks...
Ordered hoverboard on Dec 5, received Dec 21. It's works great, my 9 year old daughter has been riding it like crazy. Awesome purchase for the price!
I think it's they way the order is processed it takes a whole week for the order to process and your money is put on hold then taken off your card when they ship the order they use ground shipping so it is tracked differently but I was able to track my order and every time I spoke with someone they answered I ordered my hover board on 12/06/16 and received it today
We are truly sorry and want to apologize for any inconvenience you might of have had. We will do everything in our power to resolve your issue. Please reach out to us at Support@hoverboardcloseouts.com If you have not yet received a case number.
Thank you.
I ordered a board on November 28th. I received the board on December 12th. The board and charger were in the box. My son opened it this morning and it worked for about an hour before we had to charge it. It is charging now. My only complaint as of now is that there is no manual or warranty information. I emailed them for that information.
I ordered on 12/3, order came 12/19. Works and happy. Was worried with all the negative reviews. But I am happy. Came in time for Christmas
I ordered dec 3rd 6 pm i called once 11pm at night after a week & 3 days of no tracking num.( I was a little worried but i track stuff like this all the time*due 2 esty bussiness me and my husband run.)they were very nice when i said im not complaining just wondering & then litterally the guy was super nice. Explained 2 me that they had over soled on their stock in nj. They have 2 stores i found out 1 in California and 1 in new Jersey. So he explained it would ship from California since this was on cyber monday and they over sold. Over selling in bussiness means u must get more stock. Which is why my board shipped from California rather than new Jersey obviously because they had to get these hoverboards in stock from their other store in California as they were out of stock in New Jersey. I could tell this due to me being in the internet business, and the man that I spoke to on the phone also explained. We got the board today it was in great condition it's my husband's gift he loves it works 100%* you also do get a1yr warrenty contract. Had to wait 3 weeks but i didnt care. Wasnt a time sensitive thing for me. I looked today on google 2 see reviews and found this. I was completely shocked and thought well i got lucky. But maybe its just i wasnt time senstive or not aware of how things can get really backed up on cyber monday. Its not a scam but then agian my experience was amazing. Im not sure why and everyone elese seems so unhappy. I never belived it would be there in 2 days but figured 3 weeks or more. You can never tell when it comes 2 cyber monday when things will really ship. I also never got nervous and played it cool. Idk. For me snd my husband 5 stars. Hope everyone gets what they need by x mas. Bright blessings and happy hoildays
If you need to make a return label to exchange your hoverboard, please utilize this link
https://hoverboardcloseouts.com/a/returns
We are truly sorry and want to apologize for any inconvenience you might of have had. We will do everything in our power to resolve your issue. Please reach out to us at Support@hoverboardcloseouts.com If you have not yet received a case number.
Thank you.