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Hover has a rating of 1.88 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hover most frequently mention customer service, email address, and credit card problems. Hover ranks 14th among Domain Registration sites.
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I've used Hover for all my personal sites and client sites for the past 8 years and have never had an issue. They are the best pricing and most intuitive interface in comparison to other domain registrars we have used. Honestly baffled by the negative reviews because we've never had an issue and always recommend them to our clients.
Already more expensive than most competitors this company shows their true face when you things go wrong. Having had a domain with them for nearly 10 years, the renewal failed of the xmas period due to a card expiring. By the time I noticed and wanted to renew they slapped a 127 euro extra charge on a domain that costs me 30 euro per year. I divested myself of their services right there and then and will never trade with them again.
If you sign up with Hover, expect that several times a year you will either a.) have intermittent email service (which is essentially NO email service); b. The service will be down completely.
This is an ongoing, systemic issue that this company has. I'd suggest looking elsewhere. Their customer service is friendly enough.
Their backend solutions and web interface are very technically incompetent. You'll have unavoidable downtime when you transfer your domains as you can't set your nameserver or add any DNS records before the domain is fully transferred. Obviously, you'll want to configure your domain so it's ready to go once the transfer goes through.
Stay well clear of these guys! They charge premium prices for an inferior product.
Hover cancelled some mailboxes that were not being used by a customer, even though that customer had ordered these and paid for them (and planned to use them in the future). They reallocated the space from the cancelled emails to those emails that were not being used, but that is not what the customer wanted or needed. Unbelievable that a company would just do this, as though they could read minds. They did reverse the move after the complaint, but a company is supposed to have your back, not make you have to watch your back.
I'm another one who's used it for years but only under sufferance. Customer service/support has been woeful since hover took over NetIdentity.
Use another provider if you can...
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