Hover

Zero stars. After being a customer for 20 years, going back to the old NetIdentity site, they've screwed their security procedures down so tight, email is unusable from 99% of the 'net. They use a spam service that identifies the entire internet as spam suspects. I'm going elsewhere. Customer service shrugs "that's the way it works"

Hover.com took over the domains from VistaPrint and I'm pretty sure this is a scam. When you log in to Hover, the entire customer portal is COMPLETELY BLANK! I am really worried that my domain will be lost.

Taking names of domains of famous or common names just to sell at a higher price and apparently $#*!ty actual domain help is just a scam. Hope y'all get shut down :)

Have been dealing with their terrible spam filter (which you can't turn off) for several years now, moving legitimate emails (from apple.com, pca.org, etc) This company is complete junk as they will do nothing to stop it from happening and their only reply is to "mark as not spam" "Put sender in your contacts", which I've done HUNDREDS of times, to no avail. They own all of the domains so there is no way to take my email address to another provider. They are incompetent and just don't care.

I used the service for a.net domain on the advice of the ETSY Marketplace and for the first year everything was ok. Then I got a PayPal charge for what I thought was a high amount for renewal where I would have found at half the price the same service from another provider. The thing that bothered me most in the first place was that in the meantime I had not received any email either of a renewal quote or any other information, basically they could charge me any amount without my knowing it beforehand. Because of this behavior I opened a PayPal file as well as contacting them. After the temporary block for verifications by PayPal I receive a communication that in addition to the high amount of the domain I would have to pay an additional 15 Usd because I did not pay on the same day of the deadline (having blocked the payment for due checks). Basically for one day late I was charged almost double the service fee. I have been buying domains for decades and never had such a thing happen to me. No response to my questions, only impositions to pay to get the domain back active, otherwise I can't even transfer it in when they took away my access to the site. Unbelievable all this, avoid buying services from this company!

I bought a domain from this company and now I can't access my account, nor do I have the domain, (but they did charge the money), I'm going to report this company to the authorities so they can investigate it, thank God I only bought a domain domain, because I have read cases where other people lost their domains.

I actually clicked on the email from Hover and went to their website and created a password but evidently could not find the information of how to pay them. Then I find my website gone from the internet and find no notice from Hover that I missed a deadline. I could not get onto my account using my password that I wrote down from that earlier visit, but am able to go onto their Help page which replies back on Feb. 7 telling me if I pay them by the Feb. 7 deadline $175 plus $17, I can get my domain back. For over 10 years my domain has renewed just fine. Hover should continue sending notices and make their website clear enough that a person can access their domain's account to update their payment.

There is no way to create a rule to mark emails as spam. Marking spam emails as spam using hover webmail does nothing to block the same sender from flooding your inbox. I've used hover for many years and disappointed that I'll have to change my email.

I Bought and reserved a domain from HOVER! They did not even wait 24 hours, they relisted the domain and removed my account from their server
Now the name I reserved is taken!

Lousy service. No email service for 5 hours today! Avoid them. They also cannot explain why this is happening.

Is this company a scam? I am just trying to renew a domain and change the name servers. I can't edit name servers, I can't renew my domain. Their interface is super buggy.

I have a Hoover steam stream (TM) which replaced my $20 Flea market floor steamer purchase ~ 1.5 years ago. I have tried 'everything' to get this machine to do a good job on my floors without success. This included calling the Hoover 1 800# for HELP No luck there either! If you have extremely low expectations then this machine could be for you. However, if you expect at the very least marginal performance from your purchase then save your money or try another brand. Absolutely no value for $$$ with this Hoover.

I have purchased a domain. They have taken the payment and charged my card but did not give access to the domain yet. It is truly frustrating, don't waste your money and time. A fraud company...

Few days ago I paid for my domain, since minute one it has been trouble. The domain is not in my account and I have no access to the domain. The funds have been taken out of my account and I've tried to contact the customer service multiple times without luck! They just don't respond and close my case.
The domain has been renewed, paid for but not for me!
I'm beyond pissed as a start up to lose money like that! If they do not give me my access or money back I will file a lawsuit there way since I'm not the only one with these issues!

The "custom" email address is great.
The relatively recent inclusion of IMAP service in the base package is great (they used to charge extra for it).
THEIR UNCONTROLLABLE SPAM FILTER MAKES THEIR SERVICE A HAZARD TO USE.

90% of the email they sort into the spam folder is email I want to see. I flag them all as "Not Spam" and white list the senders, but to no avail.

Having to go rummage through everything in the spam folder is worse than having it in my in box. I still have to look at it, but it is an extra step I must remember to take.

Other than pretending to whitelist senders, they offer no other controls over the spam filter. I would turn it completely off if I could, but I can't.

DON'T USE THIS SERVICE IF SEEING YOUR EMAIL IS IMPORTANT TO YOU.

Don't use this company.

They have service outages - and then lie about them.

Moreover, they don't know about deeper issues - until I spend 2+ hours waiting to 'chat' to someone who can't fix any problems and can't provide any update on timing.

Additionally - If you ask for a contact number or to speak to a supervisor - they won't/can't do anything. They will tell you a supervisor will contact you via email in 24 hours - but as their email is down all the time - that won't do you any good!

Hover is a fraud company. Just take my payment and don't giving me access to my domain and also don't responding to my emails.

Don't let the nice site design fool you. Judge a domain company by their service. My first was awful - They don't refund and don't rectify. It's my policy to stay away from companies who do not consider long-term value of their clients in lieu of short robotic responses. Auto-renewals are automatic on every service - no matter what-watch your money and choose Godaddy for better service - and Google Domains for clean / worry-free design.

For over 4 days, I can no longer send email - receiving works. I've been with Hover for around 25 years, when they were still called Mailbank. Customer service now is terrible, they pick up your request, then ask for full access right to your mailbox, with a lame excuse/reasoning that they need to investigate - nothing happens. Maybe some dude sits somewhere in a dark room reading through my mails? I darn it want to be able so send my mail again, why have I paid you for decades and once I need something we get nothing. Terrible company, and if it wouldn't be for my *******@lastname.com Email address, I would have given you the boot already!

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.

Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.

At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.

The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.

This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.

Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!

There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.

I bought two hover boards and carts. One of the hover boards broke and would not turn on after a week and a half. I have sent multiple emails to Hover with no response. They are extremely hard to get a hold of and do not give a phone number to contact. Extremely frustrating and a waste of money!

Hover has some of the worst service I have received, after rebranding the company from "Enom" to Hover, I didn't notice the change over email and hover emails were going to my spam folder... When they transferred, they didn't transfer my payment information over, didn't phone me to notify they had changed it or that my domain was going into redemption due to this fact...

Now I have to pay $250 US which they refuse to reimburse because they wouldn't stand by their "auto renew" feature which clearly didn't auto renew because of their own actions.

I dealt with a woman, "Lei" she said her name was, when asked to speak to someone in management, she put me on hold for 15 more minutes, then informed me that nobody could speak with me currently and that they would e-mail me to confirm a phone call at a later date (which of course, I still have not received).

Awful service guys, wake up.

I got dumped onto Hover by eNom. I have no idea why they did this, but nothing has worked since the transfer. I tried to update a simple TXT record and nothing happened. When I contacted support, they took 5 days to respond, and when I replied, the case was closed. Then I tried through chat support and the guy had no idea why the TXT record wasn't showing up and told me to redirect my name servers to hover as a solution. After that chat, I transferred my domain immediately. Hover is an absolute joke. Nobody should be using them.