• Houzz

2022 SITEJABBER AWARD

Houzz

Overview

Houzz has a rating of 3.45 stars from 1,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Houzz most frequently mention great experience, perfect condition, and fast delivery. Houzz ranks 9th among Furniture sites.

  • Service
    220
  • Value
    244
  • Shipping
    155
  • Returns
    135
  • Quality
    220

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 83.3%
Positive
320
Neutral
9
Negative
55

Instant Feedback

239
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What reviewers want you to know

Positive highlights

Critical highlights

  • Don't Ever Give Them You Credit Card Information you are at grave risk!
  • Customer service has given me 3 different reasons for the delays, and cannot/will not commit to a delivery date.
  • I wrote to them - no phone number, they did not answer.
How would you rate Houzz?
Top Positive Review

“Received two rattan poufs for first Houzz purchase”

Julie H.
2/19/24

Received two rattan poufs for first Houzz purchase. One has a stitching defect but too time consuming and big to ship back and replace. Had trouble using promotion code so had to call for help. That purchase allowed a 25.00 off promotion code which promoted me to search for lighting. Hopefully this is packed with care and works fine in my dining room. The product assortments are good.

Top Critical Review

“From Happy to Disappointed”

R L A.
1/9/24

Bought a full dining set from them. Everything was okay, until one, then two, then three of the chairs started to come apart. The company REFUSED to do anything about it because it was a little over a year. The 10% coupon they offered on future purchases added insult to injury. Probably moving this year and we know where we won't be getting our new furniture.

Reviews (1,659)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (418) customer service (2097) delivery date (132) phone number (110)
Thumbnail of user annad426
1 review
4 helpful votes
September 17th, 2020

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.

Thumbnail of user hedyn1
2 reviews
0 helpful votes
March 24th, 2024
Verified purchase
• Updated review

Building our dream home and having to purchase items for house I found this wonderful DeLara Tub Filler for $100 less and was able to use a coupon as well! That really helps us to save more towards the many costs of a new home build. So I do peruse Houzz for faucets, lights and many other items I will need to finish our build. Houzz is a great resource with such a variety of items to choose from.

Great products and great prices!
August 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Bigger savings for my baskets! Free Delivery too.

Thumbnail of user melinau1
1 review
1 helpful vote
November 16th, 2021

I had a wonderful experience purchasing from houzz.com. One friend of mine recommended this store after purchase of the stylish furniture set for his house. Flipping through the catalogue with wide range of products I've finally found exactly what I needed! My brand new coffee table is a perfect fit for my living room. Now I can spend my leisure time with much more comfort and pleasure. Thank you for the great survice!

Products used:
Coffee Table

Service
Value
Shipping
Quality
Thumbnail of user claires581
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I initially received the wrong color for two chairs, but getting two other chairs to replace them was super. They even scheduled a pick up for the wrong ones to be returned so I didn't have to lug them or find someone to bring a truck to help me. The replacement ones came earlier than expected and I love them, Well made and instructions easy. A good value for the money.

Thumbnail of user rla6
3 reviews
0 helpful votes
January 9th, 2024
• Updated review

Bought a full dining set from them. Everything was okay, until one, then two, then three of the chairs started to come apart. The company REFUSED to do anything about it because it was a little over a year. The 10% coupon they offered on future purchases added insult to injury.

Probably moving this year and we know where we won't be getting our new furniture.

Tip for consumers:
Epic disappointment. Nice-looking low-quality furniture backed by terrible customer service.

Products used:
Dining chairs. They broke. Company refused to do anything about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyf40
Houzz T. – Houzz Rep

Hi,

Thank you for sharing your feedback with us. This item has a one-year warranty. As this product was purchased in January of 2022, you are now outside of the warranty claim window. Our seller is therefore unable to offer a refund or a replacement.

In addition, there was an option at checkout to purchase a 5-year Mulberry Protection plan, which was never purchased. We encourage our customers to add a Mulberry Protection plan to their orders whenever they purchase, as most of our products only have a 30 day return window for defects. If a product becomes defective past this 30-day window, Houzz relies upon whatever warranty the manufacturer will offer. If a Mulberry Protection plan had been purchased, we could have further assisted with a replacement. You can read the full details of our Return Policy at houzz.com/return-policy.

We do apologize for the poor experience.

Sincerely,
The Houzz Team

So far, so good
January 7th, 2022
Verified site experience
• Previous review

So far, so good. We'll see how durable the furniture turns out to be.

Thumbnail of user davez65
2 reviews
17 helpful votes
February 18th, 2020

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!

Service
Value
Quality
Thumbnail of user jamesl4793
1 review
0 helpful votes
February 12th, 2024
Verified purchase

We were going for a beachy look and this coffee table works perfectly! It's from reclaimed wood and has the nail holes and imperfections that give it character. The description was completely accurate. The price made this a great value. Shipment and delivery were as promised, with good communication. We're very happy with the whole experience!

Thumbnail of user katel488
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Bought a set of swing arm lamps, one for each side of the bed in the master bedroom. They looked and worked great. Then we rearranged the furniture in the adjacent sitting room and decided we needed lighting. Bought a second set of the lamps, and not only do we have reading light in both areas now, I think the rooms are pulled together with the continuity of the matching lamps. We're pleased.

Thumbnail of user patricias2088
1 review
1 helpful vote
March 16th, 2021

Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Tip for consumers:
Great site everything is virtual.

Products used:
Mood Board design and product suggestions.

Service
Value
Quality
Thumbnail of user dianet1454
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Bought new lighting fixtures for my living room, study, master bedroom, kitchen, dining room, and two hallways. It was so much easier than traveling from store to store! When I had to return fixtures that didn't fit as I had expected, the return process was simple to follow. The only thing I wish were different is that "will call" slips would be sent for returns. Most of the things I bought are bulky and not easily carried, so getting them into my car was difficult.

Thumbnail of user susanm5886
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Love this piece. It's perfect for my aesthetic, comfortable and beautiful. It arrived on time and was super easy to assemble

Reason I chose this business:

Because of all the options available and good prices and values

Value
Quality
Thumbnail of user jorges498
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I was shopping for an outdoor covered patio table and stumbled across this one on Houzz. Although it did not have a great many reviews, I decided to purchase it anyways, as I really was not loving anything else. The service was excellent. This table was particularly heavy but the delivery was seamless. The table itself was of excellent quality and exactly as pictured in the photos.

Thumbnail of user jr1021
1 review
0 helpful votes
March 17th, 2024
Verified purchase

I've been using Houzz for many years and have been very please up until the most recent order. The website misrepresents the actual cabinet color. It is described as black oak grain however it is actually brown. Now I'm told I will have to pay for the shipping cost ($350.00) to return an item that is incorrectly marketed on their website. Very frustrating and I will no longer be using Houzz in the future.

Thumbnail of user emilyf40
Houzz T. – Houzz Rep

Hi,

Thank you for sharing your experience with us. We are sorry that the finish on the cabinet was not as expected. Our team confirmed with the manufacturer that this is the Black Oak Grain finish as ordered. Someone from our team will be following up with you shortly.

Sincerely,
The Houzz Team

Thumbnail of user kimberlyc495
1 review
1 helpful vote
July 4th, 2020
Verified purchase
• Updated review

I have put together purchased before. Overall it was semi difficult (I'm a 76 yr old woman). Initially I was disappointed with shade color but in the end it's fine. It took me 1 1/2 hrs due to my error. Very worth the price and end look.

Reason I chose this business:

I like the style of lamp. I r bern looking all over for more than just a table top. I wanted storage as well.

Value
Quality
I want a white shade for lamp but there is nowhere...
June 19th, 2020
Verified site experience
• Previous review

I want a white shade for lamp but there is nowhere to indicate color (there are three choices).

Reason I chose this business:

I like the style of lamp. I r bern looking all over for more than just a table top. I wanted storage as well.

* Houzz attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user darcyw85
1 review
0 helpful votes
March 26th, 2024
Verified purchase

These chairs are small but comfortable--perfect for a small conversation corner--they flank our terrace windows and it's a great place to have coffee while soaking up the morning sun and planning my day. Delivered in a twinkling, too, and I was impressed with the careful, sturdy packaging. If you need a tiny chair--buy it!

Thumbnail of user billf362
1 review
23 helpful votes
July 29th, 2020

APlus Kitchen and Bath in Anaheim California. We had Alex start off with the design and Patrica help my wife pick out the hardware. They did a great job, all of our family and friends can't believe how it turned out. I would highly recommend APlus if you are doing a Kitchen and want the best

Thumbnail of user brians1517
2 reviews
0 helpful votes
March 22nd, 2024
Verified purchase
• Updated review

So the original manufacturer packing was inadequate to withstand the rough handling of the package by FedEx. The power supply had separated from the main base and made the light non-functioning. It was then disposed of per Houzz's recommendation. I was then able to use the refund to purchase a new light from a new vendor and have been greatly enjoying the new light. It looks awesome. But the Houzz representative so just so great. Very helpful, and very supportive of my concerns. Worked diligently to make certain I was taken care of.

Love the availablity of the different products and...
January 18th, 2024
Verified site experience
• Previous review

Love the availablity of the different products and product specs.

Reason I chose this business:

Had the coupon and have previous success before using Houzz.

Thumbnail of user stephaniec34
2 reviews
0 helpful votes
March 24th, 2024
Verified purchase

Nice purchase of a console table. Impressed that it is made in real wood, nit MDF. Search engine fairly good at filtering results. Good pricing, appreciated a coupon. Item was well packed. Good communications about update.s

Thumbnail of user edwardt294
1 review
0 helpful votes
May 16th, 2021

We recently contracted with New Heritage Wood Floors of Davie Florida to install wood floors in 4 bedrooms and to replace a Teak floor. Mark and his team are the best! They are professional, courteous and keep you informed from the moment you contract with them. Dean, Headley, and Eduardo are a great team and are experts at laying wood floors. They were punctual and kept the mess to a minimum. Would definitely use them again.

Service
Quality
Thumbnail of user amyl952
1 review
0 helpful votes
January 30th, 2024
Verified purchase
• Updated review

I love my new chair! My order arrived on time with no damage and exactly how I expected it to come. I put it together fairly quickly and it is VERY comfortable and looks super nice in my home office! I was updated at the delivery forecast so I knew exactly when it arrived at my door!
The description was accurate and was even more lovely than expected!
Thank you!

Love the service!
September 23rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

I work there :)

Thumbnail of user janettem57
1 review
0 helpful votes
March 26th, 2021

It's a great time to plug into the cryptocurrency space. Cryptominer Solutions remain one of my best cloud mining and staking pools alongside Genesis mining. I prefer Cryptominer Solutions because of their wider range of coins portfolio with good weekly and monthly profits. Will definitely recommend to anyone that needs to grow or build a very good and healthy passive income this year. Thank me later

Service
Value
Shipping
Quality
Thumbnail of user edwardm1147
6 reviews
5 helpful votes
February 24th, 2022

Placed an order with Houzz and was immediately charged for the product. No problem so far. But then Houzz discovered that their supplier did not have the product available. This raises a couple of questions about their service. 1. Why was the item marked "Not currently available"? Most reputable web sites do this. 2. Why was the charge made before Houzz could determine that the item was indeed available for shipping? I think I'll pass up this site on future orders.

Service
Thumbnail of user lesleyk72
1 review
0 helpful votes
December 1st, 2022

Roman and Mike from Taylec construction in Ashland, Ma. Built an in law for my dad off our house. They were professional, fair prices, stayed in budget and communicated with us throughout! Highly recommend them!

Service
Value
Quality
Thumbnail of user marionp65
1 review
16 helpful votes
July 8th, 2020

I first made contact with Dreamstyle because of FB add. Made an appointment and had the work and cost discussed. My wife has Multiple Sclerosis and has difficulty bathing with a bath tub. We came to an agreement on the work to be done and chose what we needed and price from their many options. Joseph Thomas and Will Holt did the work in less than eight hours, were curious, informative, and willing to let me observe the progress. The work was excellent, done professionally and as promised. My wife and I love our new shower and life for her now is much easier.

Thumbnail of user lindaf2885
1 review
0 helpful votes
February 16th, 2024
Verified purchase

First, there is a tremendous amount of products from which to choose, making Houzz the premier place for decor. Setting filters is easy and the colors are presented with great fidelity. I bought pillow covers, pillows, and shams and love all of them. These are high quality items!

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From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

Company Representative

Thumbnail of user emilyf40
Houzz T.
Typically responds within 3 days

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3.5
1,659 reviews
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