HouseofCB has a rating of 1.98 stars from 319 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HouseofCB most frequently mention customer service, trading standards, and credit card problems. HouseofCB ranks 2300th among Women's Clothing sites.
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I live in Australia and have bought two dresses from house of cb one last year and one 5 days ago for my formal… both dresses arrived in 4 days! It's super fast shipping, great packaging and my two satin dresses have the best feeling on my skin. Whenever I have contacted houseofcb via Instagram/email they have replied quickly. Thank you! Couple of lose threads where the zipper is which is an easy fix, everything else is perfect.
I went to their store at Oxford Street and had the worst experience of my life. The staff are extremely rude and unkind. Not to mention that they say the store closes at 9 PM but in fact they shut down the rehearsal areas by 8:30 leaving you empty handed. The dresses seem to have some quality but what a shame that they have terrible service. They also don't seem to offer products for anyone with a big bust.
Shopping on website was fairly straightforward. The first thing I noticed is that there is hardly any variety between the styles of clothing. A lot of it is in bold colors, mostly black, white, or strong colors like red and magenta. There is also no price filter so you'll be seeing items anywhere from $50 to $250 on the same page. Also, the website stopped working at one point, I couldn't open new tabs for clothes or even click on them, so I am assuming it crashed for a while.
Looking at the clothes, they look pretty, but there is barely any variety in terms of style. A lot of these are meant to look good on hourglass figures, which I have, but not everyone wants to show more skin. The other problem with the hourglass figure "aesthetic" is that it simply excludes a lot of other body types. I found only one dress I was interested in, and unfortunately it didn't fit me. It was also not the same color as portrayed in the photos on the website.
The quality of the dress itself was pretty, but like some other reviews have pointed, it doesn't have a WOW factor that would separate it from a store like Zara.
On the whole, I think House of CB has potential, but because of its lack of inclusivity in many aspects, most shoppers will have a hard time shopping here. They also do not offer refunds for sale items, but offer store credit instead, which I find to be a little absurd considering that most of their sale items still cost $150-250 on sale, and one simply can't know ahead of time whether the clothes will fit or not. And if most of the clothes aren't to your liking, you're not likely to find another item you'd rather buy with that credit.
If you're not certain about the outfit you've gone for or think you might return it then don't bother. The quality of the clothes is great and really durable... BUT THE RETURNS PROCESS IS awful! They will say they haven't revieved the item or they toi sent it back as faulty which is not true. The reason I returned it in the first place was because it was FAULTY. HAD TO DISPUTE WITH MY BANK. Never even got a response back via email from HOCB
This store has a lot of nice pieces and options to choose from. However, we noticed a lot of their pieces were either dirty or defective. When we entered the store on Melrose, the staff did not speak and I even went out of my way to say hello just for one of the staff members to turn her head as if she did not hear me. VERY RUDE and the vibe was just OFF.
I received a package... order #*******
My dress was not in this package. I received underwear which I NEVER ORDERED! I need assistance ASAP
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Hi Versha,
We will pass your case to our Customer Service team who will contact you shortly to investigate on this with the carrier and refer to our management. Xx