• HouseofCB

HouseofCB

Overview

HouseofCB has a rating of 1.98 stars from 319 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HouseofCB most frequently mention customer service, trading standards, and credit card problems. HouseofCB ranks 2300th among Women's Clothing sites.

  • Service
    69
  • Value
    63
  • Shipping
    66
  • Returns
    60
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
0
Negative
19
88
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What reviewers want you to know

Positive highlights

  • Amazing customer service and positively surprised after reading all the bad comments...

Critical highlights

No critical highlights yet

How would you rate HouseofCB?
Top Positive Review

“Purchases”

Chloe G.
1/10/22

I live in Australia and have bought two dresses from house of cb one last year and one 5 days ago for my formal… both dresses arrived in 4 days! It's super fast shipping, great packaging and my two satin dresses have the best feeling on my skin. Whenever I have contacted houseofcb via Instagram/email they have replied quickly. Thank you! Couple of lose threads where the zipper is which is an easy fix, everything else is perfect.

Top Critical Review

“Terrible service”

Anonymous T.
2/16/24

I went to their store at Oxford Street and had the worst experience of my life. The staff are extremely rude and unkind. Not to mention that they say the store closes at 9 PM but in fact they shut down the rehearsal areas by 8:30 leaving you empty handed. The dresses seem to have some quality but what a shame that they have terrible service. They also don't seem to offer products for anyone with a big bust.

Reviews (319)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (113)
Thumbnail of user jemia1
29 reviews
11 helpful votes
February 24th, 2021

Shopping on website was fairly straightforward. The first thing I noticed is that there is hardly any variety between the styles of clothing. A lot of it is in bold colors, mostly black, white, or strong colors like red and magenta. There is also no price filter so you'll be seeing items anywhere from $50 to $250 on the same page. Also, the website stopped working at one point, I couldn't open new tabs for clothes or even click on them, so I am assuming it crashed for a while.
Looking at the clothes, they look pretty, but there is barely any variety in terms of style. A lot of these are meant to look good on hourglass figures, which I have, but not everyone wants to show more skin. The other problem with the hourglass figure "aesthetic" is that it simply excludes a lot of other body types. I found only one dress I was interested in, and unfortunately it didn't fit me. It was also not the same color as portrayed in the photos on the website.
The quality of the dress itself was pretty, but like some other reviews have pointed, it doesn't have a WOW factor that would separate it from a store like Zara.
On the whole, I think House of CB has potential, but because of its lack of inclusivity in many aspects, most shoppers will have a hard time shopping here. They also do not offer refunds for sale items, but offer store credit instead, which I find to be a little absurd considering that most of their sale items still cost $150-250 on sale, and one simply can't know ahead of time whether the clothes will fit or not. And if most of the clothes aren't to your liking, you're not likely to find another item you'd rather buy with that credit.

Thumbnail of user clarissep1
2 reviews
4 helpful votes
March 27th, 2019

If you're not certain about the outfit you've gone for or think you might return it then don't bother. The quality of the clothes is great and really durable... BUT THE RETURNS PROCESS IS awful! They will say they haven't revieved the item or they toi sent it back as faulty which is not true. The reason I returned it in the first place was because it was FAULTY. HAD TO DISPUTE WITH MY BANK. Never even got a response back via email from HOCB

Thumbnail of user tw109
1 review
3 helpful votes
June 11th, 2018

This store has a lot of nice pieces and options to choose from. However, we noticed a lot of their pieces were either dirty or defective. When we entered the store on Melrose, the staff did not speak and I even went out of my way to say hello just for one of the staff members to turn her head as if she did not hear me. VERY RUDE and the vibe was just OFF.

Thumbnail of user varshas4
1 review
0 helpful votes
November 21st, 2017

I received a package... order #*******
My dress was not in this package. I received underwear which I NEVER ORDERED! I need assistance ASAP

Thumbnail of user mariam484
Maria M. – HouseofCB Rep

Hi Versha,
We will pass your case to our Customer Service team who will contact you shortly to investigate on this with the carrier and refer to our management. Xx

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From the business

Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More.
The world's one-stop shop for super chic party dresses, must-have shoes,
Statement jewellery and more - ALL designed in London.

Company Representative

Thumbnail of user mariam484
Maria M.
Typically does not respond to reviews

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