HouseofCB

My experience with this fashion brand was disappointing. Despite spending money, the item's value was not commensurate. The customer service was extremely poor, and addressing issues with a stretched garment and fluff was met with a dismissive response, implying it was my problem due due to not having read terms and conditions. The use of exclamation marks in customer communication was also rude. Overall, not a positive experience at all, Infact it's the worst I've had to date and will not be making any future purchasers there!

I bought a dress for my friends birthday but it didn't fit her so I returned the dress and asked if I could get it in a bigger size or a refund. Keep in mind the dress was brand new, never washed, still in its box with the tag on and everything. After back and forth with the customer service for nearly two months because they never get back to you on time and always take super long to respond they said they can't do anything for me. So now I'm stuck with a $350 dress that I can't do anything with. HORRIBLE CUSTOMER SERVICE. They tried to tell me they can't do anything because the dress is washed which I know is a lie. They just keep throwing excuses at me. I thought for such as expensive dress and a "high end" brand they would care about their customer but no. Don't purchase from them.

I ordered a dress in my size and the sizing was so bad that I had to return it. I reviewed their size guide online and purchased the appropriate garment. To make a return I had to pay for my own shipping back to them and then they only refunded me the amount of the dress and not the shipping cost that I had to pay to have the dress shipped to me originally. I have never heard of such a poor policy.

This company behavior is highly suspicious when dealing with credit cards. My order is shown not going through by this company's website but my credit card is charged. We used our debit card to order the same thing. The website showed that the transaction did not go through but our debit card has been charged. I am wondering if this company website is fraudulent. I can provide evidence if they challenge me.

I've bought two dress from house of cb. The first was the Pietra dress. As beautiful as it is the zipper does not work, it has always been a struggle and now I can't get it past the seam of the skirt. I tugged on it for so long my fingers got red and swollen, I shouldn't have this problem with a dress that costs this much, especially as I haven't even worn it yet. Then I bought their Adriana dress through Nordstrom which didn't fit so I had to return is and bought another size from the house of cb site. Originally I bought a small with the bigger cup size and I needed to buy a medium instead, for some reason even though both were the d version the busy got smaller? I am so grateful I bought the first one through Nordstrom because house of cbs return process is super difficult and tedious… honestly I'm hoping to be able to make some money back for these dresses since I feel like I wasted so much on items that are low quality compared to the price.

I ordered a hoodie and jogging trousers for my daughter's Christmas present, at the very high cost of £140. When the items arrived, we realised that the quality was no where near what you would expect for clothes of this cost. Both items really were only worth about £30 each. They returns policy does not take into account your customer rights. They request that the return is made via the post office and that the signed for service with tracking is used, at a high cost which you are expected to pay. I contacted House of DB and was told that they don't cover the return cost. Even though they should under the customer rights act. There must be many other companies who provide better quality clothing for more reasonable prices and who actually care about their customers. Avoid House of CB, they are rubbish.

I ordered the dress in size S for the first time and it had a default at the back! I sent them pictures and they refused to send me a free return slip even though the fault came from them! So I had to pay the shipping costs!
I recommend the SAME dress always in size and this time it's worse! There is a seam right in the middle of the chest whereas in the first dress there was none!

I bought it from website, it took more than 2 weeks to finally arrive then I received another bills for almost $200 from import Tax! So I basically spent double price to pay one dress I want. Everyone: please do not buy is from website: when I emailed them for explanation, they sent me a link said from the website shows the explanation. Sure it is from the website but who knows it was hidden at where! On the website it show s shipping time is 2-3 business days, when I asked them why my shipping time was more than 2 weeks I was told same thing that: on the website, it shows shipping time could be changed. So basically: their website shows everything could be changed! Include the dresser's price! If you don't wanna be rapped off, do not buy it from website!

House of CB is the WORST and the customer service is awful.

I checked with a tape measure with my partner. The order was placed and the dress arrived with a huge import fee (because they use ups, which has lots of extra costs).
The dress is cut any way, and does not correspond at all to the measurement on the site. About 3cm less and the cup was the wrong size compared to the order. We sent the order back at OUR COST, and they refused to accept the return parcel because of English customs charges.

I never get a refund and they ask to send back the dress at OUR cost again...

Long story short I received my dress and the dress is lacking. I'm really upset as given the price I expected that of higher quality. I ordered the dress 2x to try to remedy the issue but the problem is the construction of the dress. All I am asking is for customer service to provide a prepaid return label because I've already lost money on this dress trying to fix it when the problem is due to the craftsmanship of the item. Customer service is giving me a hard time. This dress is my size but dress is ill fitting due to integrity of the item.

I ordered white satin top for 105$. I was expecting good quality for this money but instead I've got damaged top with a lot of loose threads. I sent pictures to the company and they said they will cover shipping. When they got the top back they send me message " Our team informed us the product had just a few threads which were easily removed and didn't cause any damage to the item, so we can't cover your postage costs this time, sorry".
Such a awful company!

I ordered a beautiful dress for Wimbledon 2022 as I loved the brand and arrived pretty late and when I asked for help the costumer service was a disaster... It is extremely disappointed after paying more than £100 for a dress. Just read our reviews and please improve HOUSE OF CB! Also, the delivery with Parcel Force, a nightmare, they didn't leave you any receipt and you need to call them to track the parcel...

I ordered an item from House of CB on the 9th August, 2023 which was in the sale (and it did state that sales items could only be returned for store-credit and not a refund). When the skirt arrived, it had a lot of thread caught and stitched around the zipper which prevents the zip from being able to be fully pulled down and used, and therefore the skirt was faulty as the zip did not work as it should have. For this reason, I contacted House of CBs customer service team and they asked me to send it to them for inspection.

They then contacted me to say that there were no faults and only issued store credit. I have since contacted them re-pointing out all of the incorrect stitching which stops the zipper being able to be pulled down as far as it should be able to go (therefore making the opening to the skirt smaller, and therefore I can't get it on).

They then still denied that anything was faulty with the product and said "the stopper in your picture is part of the design, not a fault in this case", which is incorrect as it is clearly a sewing machine error that has got around the zipper somehow.

The product is 100% faulty and the customer service team have been extremely unhelpful and dishonest. In the photograph I shared with them, including an arrow to the issue I wanted to point out, they referred to the complete wrong part of the item and photo.

VERY DIFFICULT TO GET A REFUNDS FROM THIS COMPANY IF YOU WANT TO BUY ANOTHER ITEM THINK TWICE BEFORE YOU BUY IT UNLESS YOU CAN BUY ANOTHER ITEM AND WAIT FOR THEIR REFUND
YOU CANNOT TALK TO THIS COMPANY AND THEY FIRSTLY IT WILL BE REFUNDED IN 3-5 DAYS REFUND FROM TRACKED RETURNED ITEM THEN THEY EMAILED 5-10 DAYS AND NOW TO 15 DAYS TO REFUND.

Terrible Experience - Dress Never Received, No Refund

I had an extremely disappointing experience with house of Celeb. I have placed an order for a dress last year, but I never received the item, and my money was never refunded. I reached out multiple times via email and phone, but received no response. It's incredibly frustrating to be ignored when you're simply trying to get the product you paid for or your money back.
I strongly advise against shopping at House of Celeb. Their lack of communication, failure to fulfill orders, and refusal to issue refunds demonstrate a complete disregard for their customers. This experience has left me extremely dissatisfied, and I would caution anyone considering shopping here.

I ordered a dress from house of CB for a destination wedding. On the website it said it takes 2-3 working days for delivery and there was 5 working days in between my order (which I placed at 7am.) I received a confirmation email saying it would arrive in 2-3 working days still. On day 4 I emailed asking why it hadn't arrived and was met with very slow responses saying it would follow the 'standard' 5-6 working days because it was outside the UK and would arrive on the 6th which is 4 days after I leave for the destination wedding. None of this had been communicated earlier to give me a chance to explore other options and they reply to emails very slowly. I found out that it was available in store, so they lied about it only being available outside the UK, and till now have not offered me to go pick it up instore with my invoice which I have asked for repeatedly. Now I have a flight in a couple of hours and have to run around looking for a dress despite having work. This was a major inconvenience and would have been a non issue had they been honest at any point about their delivery times.

I received a robe/wrap as a gift from this company. It was very poorly made and had snags. I wore it a couple of times and the entire front was full of huge snags. The weave was way too loose. I contact the company. I sent photos. I never received any response from them. I can not contact them by phone. The robe was expensive and definitely poor quality.

I spent $175 on a dress and we received the wrong order. There was no return label no customer service number. No one responds to emails. This company is awful AVOID at all costs. I have sent numerous emails and no one responds.

House of CB has some scam going where they deny refunds for returns by stating that the item had "irregularities" without any proof or explanation.
I returned a wedding dress after trying it on once. I immediately repackaged it to ensure it stayed protected. After $200 shipping (they do not provide free returns) and having the dress in their possession for over a week, they now claim the dress has irregularities (I have no idea what that means). What is even more concerning is that they did not tell me this until I reached out several times. I know the dress was in perfect condition. This is very scary to be defrauded so blatantly.

Bought a dress listed as white and shown as white and when we received it was a blush pink. They would not refund shipping either way so we were out $42. Took over a week to receive a partial refund. We will not be purchasing from them again and will be telling anyone about their terrible customer service policies

I can not get my refund! It's been a month since I returned the dress. I have never encountered anything like this. First, they said that the refund will appear on my bank account in a few days. Then they said that they have a technical problem. What does it mean there was a technical problem while making a refund? There isn't any technical problem when receiving the money, but there is when giving it back. I've been waiting for a month. I paid almost 300 euros! This is not something any company would do! They are constantly stalling.

I ordered 2 dresses from house of cb, and even though they arrived to Canada in less than a week, the quality is really poor. These dresses look like they'd be sold at Zara for $60, they are not nearly good enough quality for the price. The material is cheap. Disappointed.

My daughter bought a $420 dress. It was terrible! Cheap fabric, poorly made, the bodice was 2 different sizes. Made in China NOT LONDON. Was honestly worth about $20. I couldn't believe how terrible it looked and fit. It was actually laughable they could sell it! Do not buy from this online store! I'm still waiting for a refund weeks later!