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House of Beauty has a rating of 1.59 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about House of Beauty most frequently mention customer service, tracking number, and credit card problems. House of Beauty ranks 329th among Hair Extensions sites.
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1,129 reviews
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House of Beauty is a haven of all things beauty and wellbeing in Barnsley. I had my nails done by the apprentice Ameleigha and the results are amazing. I have psoriasis which affects my nails, so I am self conscious about them. But the results are fantastic and I am going to get booked in for my next treatment very soon. I highly recommend going there. The staff are wonderful.
This "company" is a joke. Customer service line goes to someone's home phone. It's been A MONTH, and I haven't received my entire order. I've received 3 items and one of them was open and janky! It looked like their products came from the expiring soon, sale bin at Marshalls. They don't send product that says "in stock", And they won't give you a refund either. Go to Cosmetic World! I got all of my products brand new, in a few days time.
Updated review - thank you to house of Beauty for reaching out to make things right. They are refunding my order and replied within 2 days of posting!
I've reached out multiple times via email and left messages on their customer service number. No one has returned my call or replied to my emails other than the auto reply. My order was returned to sender and was placed on 12/17/21. It was for $99.80 I would either like the products or to be refunded.
Tip for consumers:
customer service handled the issue
Products used:
Didn’t receive the product
Great selection, great prices so far no problem receiving exactly what I ordered. Have used House of Beauty for the pass three years. Order approximately twice a year. Only complaint is that many times they are out of stock in the color I like #4. I am so glad I found a reputable company to order from without having to go all the way to China where they send you whatever they want and charge you $30 to return it. Never had to deal with House of Beauty's live customer service.
Tip for consumers:
If I experience any negativity from this company I will update my review. Don’t have to order from China direct.
Products used:
Human hair wigs.
Place two order with House of Beauty World.
First order was for three 3oz Blue Lizard sunscreen lotions. Only two arrived but I was charged for three. Order # *******.
Second order was place a day later and that order was also short shipped by one item. Order # *******.
In short they ripped me off for 80+ dollars. Furthermore I send 4 emails and I have received no reply from them. Call the *******957 number and they saying to call back during their working hours which I did.
Do not spend your money here as there is a good chance you will be ripped off just like I was.
Got the item I ordered, shipping time from US to Norway was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me withing a couple of days. I see alot of negative reviews, but in my case it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experience that customers have with the company.
I always try to order from them as much as possible because they always give discount on so many products. Also the prices are reasonable.
After 2 weeks of trying and failing to order my skincare products from Guesso website ( kept getting message that creditcard was not configured, hence I couldn't pay with a creditcard i have used previously). I finally got tired of waiting and decided to order from this site. I ordered online on a Sunday and paid with PayPal. I called the next day to clarify when it will be processed and i was told 24 to 48hrs. On Tuesday, as i was logging on to check shipment, i stumbled on these reviews and my heart fell! I had just spent almost $100 and reading these reviews scared me silly. I called their customer service and was on hold for 30mins, i hung up and called again and someone immediately picked up. She was nice and very professional, assured me my products have been shipped, verified my correct email address and resent both the invoice and shipment details as we spoke. I was still skeptical and to prep myself, i decided to see this as a lost venture. Friday afternoon, i get back from work and found their package. Products were neatly packaged and nothing was broken or missing. They substituted a weave color 2. I ordered with a 1B, it would have been nice to be informed but i wasn't too bothered by it. I'm just glad I got my products and have no bad tale to tell.
House of Beauty shipped me a 4 piece gift collection of Mystique For Women by Penelope Fragrance. The product was fantastic, and the fragrance was incredible. The ordering process is easy, and the goods are normally delivered ahead of schedule. Even, the customer experience is excellent.
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House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!
HOUSEOFBEAUTYWORLD.COM is a true Beauty Super Store founded in 1984 with one goal in mind, give the customers what they want. Provide quality service and products at reasonable prices and never forget that every customer is our friend and partner. From its humble beginning of a very small store to a chain of stores and our evolvement into a 5 warehouse worldwide operation on the internet; it’s been an amazing 30 years journey with lots of growing pains and we carry over 100,000 beauty products that start with ( Fragrance, Clipper, dryers, flat irons, curling irons, hair products, hair color, wigs, human hair, skin care, cosmetics, nail products, barber products) We got it all and we have for less. We are beauty and if you are in the market for your favorite beauty products chances are we have it: old, new, hot, trendy we got it all. So enjoy shopping with us. Together will embark another 30 years journey.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.