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House of Beauty has a rating of 1.59 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about House of Beauty most frequently mention customer service, tracking number, and credit card problems. House of Beauty ranks 329th among Hair Extensions sites.
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1,129 reviews
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House of Beauty is a haven of all things beauty and wellbeing in Barnsley. I had my nails done by the apprentice Ameleigha and the results are amazing. I have psoriasis which affects my nails, so I am self conscious about them. But the results are fantastic and I am going to get booked in for my next treatment very soon. I highly recommend going there. The staff are wonderful.
This "company" is a joke. Customer service line goes to someone's home phone. It's been A MONTH, and I haven't received my entire order. I've received 3 items and one of them was open and janky! It looked like their products came from the expiring soon, sale bin at Marshalls. They don't send product that says "in stock", And they won't give you a refund either. Go to Cosmetic World! I got all of my products brand new, in a few days time.
I ordered from this company 5/17. I got an email 5/20 saying I'd receive a tracking number in 2-4 days. I git another email 5/31 saying all unshipped orders would be sent in 7-10 business days. I tried calling the numbers and kept getting an automated message saying they were closed and telling me to call during regular business hours. After reading reviews and getting no live person, I became worried that I had been scammed. I called my credit card company 6/2 to dispute the charge. I get another email 6/9 stating that my order had shipped along with a tracking number. My shipment arrived 6/12 with everything that I ordered and all items in good shape.
Basically, the website is not a scam. But their customer service is terrible and/or non-existent. I hope that they can provide the proof of shipment to my credit card company to get the money owed to them from my dispute. Happy with the products but shipping is very slow and u won't get assistance.
They have a lot of discontinued items that u can't find other places so I have to admit I'd use them again, but just expect not to receive anything in a timely manner.
** My rating us 2.5 but I can't give half stars.
Placed orders June 17 and July 20 - first order not yet received, despite emails requesting update. July 20 was ordered with them by mistake - still no sign of it.
Updating this to 3 stars because I received the product (over a month late). After I wrote this review someone reached out... when I wrote back they never responded. All in all, awesome product, not so awesome customer service.
I placed my order about 3 weeks ago, I was so so excited to receive it. Last week I reached out for an update on my order and they said they would look into it. Yesterday I followed up and I have not received any response and I had to reach out again today... I asked to just cancel my order. Pretty disappointed since I heard such great things about the products and I was looking forward to trying them.
Second time I have ordered. First time was great. Ordered on July 5th. My shipment was assigned a UPS number on the 13th but hasn't moved from factory. I have emailed and called several times but it seems no one wants to respond. I should of already received my package. It is the 26th.
Hi, for a very limited time, we have set up a special number for you to call for concerns regarding refunds/ order updates / tracking information. Please dial - 267-253-6666 - and we'll do our best to give you all the information we have. We appreciate your patience and support during this difficult time.
So I have ordered one particular wig 3 different times from this vendor ( sensual vella vella lace front). The first time I ordered this product, it was the length and fullness advertised, (28 in)and I was very satisfied. So a few months later, I ordered the same wig again expecting the same length and quality... not only was it a little shorter, but nowhere near as full and lustrous as the 1st wig! :( so upset, I immediately ordered one more to see if I would get one like the 1st wig I received. This one was shorter like the 2nd wig, but thinner! :( I was highly disapointed as I had planned for this wig to be my primary style for awhile. I have since decided not to purchase that brand anymore, or shop with HOB world. It is false advertisment when you start off selling something one way then drastically change it up while still advertising it that way! :(
I would not suggest ordering anything like extensions or hair (anything you think you might need to return or exchange). They have been, however, very reliable for purchasing things that are over-the-counter items not sold in my area (ethnic hair supplies like conditioners, shampoos, styling aids, "hair grease", etc.) I never had a problem with the time and quality of shipping until I tried to order hair extensions... that was when it was a nightmare. I've purchased other items from them about six times with no problem before that and since.
I ordered from this place about a month ago & ive finally received my product so I do think it's safe to order from this place but you should know that it will take longer than expected.
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House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!
HOUSEOFBEAUTYWORLD.COM is a true Beauty Super Store founded in 1984 with one goal in mind, give the customers what they want. Provide quality service and products at reasonable prices and never forget that every customer is our friend and partner. From its humble beginning of a very small store to a chain of stores and our evolvement into a 5 warehouse worldwide operation on the internet; it’s been an amazing 30 years journey with lots of growing pains and we carry over 100,000 beauty products that start with ( Fragrance, Clipper, dryers, flat irons, curling irons, hair products, hair color, wigs, human hair, skin care, cosmetics, nail products, barber products) We got it all and we have for less. We are beauty and if you are in the market for your favorite beauty products chances are we have it: old, new, hot, trendy we got it all. So enjoy shopping with us. Together will embark another 30 years journey.
Hi, for a very limited time, we have set up a special number for you to call for concerns regarding refunds/ order updates / tracking information. Please dial - 267-253-6666 - and we'll do our best to give you all the information we have. We appreciate your patience and support during this difficult time.