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HouseKeep has a rating of 1.71 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HouseKeep most frequently mention customer service problems. HouseKeep ranks 109th among Cleaning Service sites.
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As an overall service I'd recommend them - of course they're exposed to their cleaners (who are ultimately cleaners and hence not historically reliable) performing well, but generally I've had 90% good experiences, and they address it adequately if not. The only issue I have is that they constantly try to leave early, so you have to ask them to stay for the full allotted time (as they'll charge you for it). But overall definitely not a scam and relatively decent service most of the time, as far as cleaning companies go I'd recommend them.
I am company in Las Vegas, NV trying to hire cleaners. I paid for 3 months a head and they cancel my account less than a month in because i was recruiting too often. I ask for a refund and i have not heard from them at all. I would not recommend anyone going here to recruit because they will take your money and cancel your account.
As an overall service I'd recommend them - of course they're exposed to their cleaners (who are ultimately cleaners and hence not historically reliable) performing well, but generally I've had 90% good experiences, and they address it adequately if not.
The only issue I have is that they constantly try to leave early, so you have to ask them to stay for the full allotted time (as they'll charge you for it). But overall definitely not a scam and relatively decent service most of the time, as far as cleaning companies go I'd recommend them.
My flat gets turned into a shining hotel room every other week, so that part of it is going very well. I'm not quite sure how my cleaner does it, but I thank her.
First cleaner left after 6 months, but they found me a new one within two weeks so everything just carried on as usual.
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Thanks for leaving feedback, Richard - we're really pleased to hear that you've had a generally positive experience using Housekeep.
We're sorry that you've had Housekeepers try to leave early in the past though, and we would always expect that your Housekeeper stays for the full time that's been booked. If they finish early, we advise Housekeepers to ask their customers if there are any other tasks they could complete to fill the time. If your Housekeeper does finish everything early, their app will record the time taken & adjust the charge automatically. If you ever think that you've been overcharged though, please do let us know and we'll make sure it's fixed immediately.
Thanks again for the feedback, and we hope you have a lovely weekend.