I had such an dreadful experience with Housekeep. I have been customer for long. I used to have initially good cleaners so I was happy with them. But the more I went regular with them, their service and cleaners both got bad to worse. If you get a good cleaner by fluke, you are lucky. But I had quite a few bad incidences.
First one was when cleaner did not show up; Housekeep failed to call me to inform only for me to wait for an hour (as they have an hour wait period for cleaner), to find out the cleaner did not show up and housekeep gave negligible compensation for such a waste of my time, energy and money.
Second time cleaner came more than half an hour late, I had to wait 1.5 hours according to their hourly waiting time
Third time cleaner did not complete the job. Left house in a not very clean state
This kept building up my dissatisfaction with the company. They never compensate fairly for any time waiting and wasted and stress caused. They treated my complaints and me like so inconsiderably. They have most pathetic customer service.
Fourth time was the most horrendous one. The cleaner came to do 3 hour cleaning. Whilst I was showing what needs to get done, she would make faces of disapproval and throw attitude for me to show her what needs to get done. When she started cleaning, I was supposed to give cleaning products. I offered her everything including gloves which she declined. She did terrible cleaning for 30 mins and I had to show her how to clean mirrors, surfaces and had to do it after her. She got angry about me telling her that she had not cleaned properly. She left saying she can't be bothered as she didn't wanted to clean my house anymore. The cleaning was hardly done and the mess that was left behind took me hours to clean out myself and organise. It was such a waste of my money and time and caused me too much stress. After this stressful experience, customer service for housekeep was even worse. They constantly talked over me. They wasted my time for 2 hours + 1 hour waiting time for cleaner. I asked them for a fair compensation which they decline to give causing me even more stress. They started psychologically abusing me by blaming me on how it was my fault that the cleaner left. Their such abuse and covetous service was so unacceptable. I contacted their CEO Avin Rabheru came across even more ruthless and insulting. They did not offer me any compensation and they accounted 1.5 hours of cleaning at my place when the cleaner was just there hardly for 30 mins. Henry the psychologically abusive manager apologised but that did not stop him insulting and blaming me and did not take full responsibility of their bad service, stress caused and the blame game he played. They have also kept my Personal identification and card information despite me emailing both Avin and company to take my details off their account. Keeping my personal details without my consent is against compliance. It was vile. Avin's and his company Housekeep's is motivated by avarice, worst customer services, many bad cleaners and machiavellian tactics. It is unacceptable and untolerable. I will do everything in my power to ensure they take my details off their system and would block them out completely. It was very stressful and abusive experience. I wish that upon no one. Stay away from them. (If anyone wants pics of the state the cleaner left my house in, please ask me directly and I will share)