The Hourglass Connection

I ordered a hourglass on 6/8/2020. Called end of August and David said he was working on it. Called again on 9/8/2020 and told he was having trouble getting the hourglass and expected getting the glass in 2 weeks but said the frame was done.On 11/28 David told me "You will have it next week". I replied when would I have IT and he said "I'm waiting on the glass part but the frame is done". SAME STORY I GOT ON 9/8/2020. I escalated the problem to PayPal on 12/17/2020 and got a refund the next day.

...don't order...never recv...giant hr glass paid since 2018.$3000...got $500 refund March 2022...nothing since...ignoring my calls...here it's January 2023...pls don't order from him

I bought a cartier watch costed me around 10k. However, after opening in two weeks later when i was overseas, i realised that the date of the couldn't be adjusted at all and i was even told by the watch specialist in Shanghai Cartier Boutique that there was a scratch under the magnifier. When i was trying to solve the issue by contacting the rep served me, he was ignoring me.
Very disappointed!

Whatever you do - do NOT buy from this place. I had the exact same experience as Anthony S. Every time I called the owner told me my order was just about ready to be sent out. He told me I'd have the hourglass in December 2014. It's now July of 2015. It's not going to come, I don't get money back from paypal because it's more than 3 months since I made the payment. Very annoying

Called in Feb 2015, he told me it would be several months since he was getting caught up on Christmas orders. Numerous email exchanges with him telling me it's about to ship and now it's January 2016. 11 months and no hourglass! I've asked for a refund, not expecting it. 0 stars. Gave it 1 since I had to pick one.

Order placed 1st of July, gift for my husband's birthday. It is now October, and still no hour glass. I have called several times, and been given different excuses, first the wood, then the glass, no apologies, nor any communication from his end. Very shady! The only reason I gave one star rating is it would not let me submit without any.

9/15/15 I ordered an hourglass from the site, 10/16/15 I called to see if there was a problem with the order as I hadn't heard anything; I was informed that it was difficult to get the raw materials for the hourglass, and that it would be shipped as soon as able.

11/21/15 I called to inquire on the order status, and was informed that the glass for the hourglasses was going though customs and expected in 2 weeks. Since the hourglasses are a specialty item and not a mass produced trinket from China, it sounded reasonable. I could imagine the craftsman in his shop making them...

By January 2016 I realized that my bank wouldn't be able to "charge back" the transaction as they have a 60day limit to dispute transactions, and PayPal wasn't interested either due to the time lapse. So now it has become a household joke as to when the hourglass will arrive. $150 gone, but at least I learned about Sitejabber to prevent future episodes. Slightly more expensive than an average mugging, but not nearly as riveting as a story.

On 1/11/2011 I purchased an hour glass using PayPal at the Hourglass Connection or hourglasses.com as of to date 3/30/11 I have never received the product. I sent numerous e-mails to David Hood the proprietor and he always had an excuse E-mail not working waiting for parts, etc. I complained to PayPal on 3/20/11and told them I never received the product I was told that they could do nothing because it was over 45 days since the transaction. So in the end I sent this guy money and never received the product. Which is thievery.