• Hotwire

Hotwire

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Overview

Hotwire has a rating of 2.48 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hotwire most frequently mention customer service, credit card, and rental car problems. Hotwire ranks 225th among Travel Search Engine sites.

  • Service
    173
  • Value
    166
  • Shipping
    62
  • Returns
    103
  • Quality
    144
Positive reviews (last 12 months): 4.9%
Positive
2
Neutral
0
Negative
39
97
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I expect a higher level of customer service and prompt resolution when faced with such grave issues.
  • Even though I tried to fight the charges on my credit card, I lost.
How would you rate Hotwire?
Top Positive Review

“May Day 2023 Hotwire Scam and Fraud”

Mike f.
5/1/23

Be Aware of the following fraud perpetrated by Hotwire: I purchased a hotel stay with hotwire based upon the hotel's location as promised by Hotwire's map. After I committed to their promise, they sold me a hotel outside of their mapped region. Then, I was told absolutely no refunds.

Top Critical Review

“Frustrating and demeaning customer service experience”

Marcus E.
12/21/23

I could not add a booster seat to my car rental reservation through Hotwire for December 23,2023. The following directions to add amenities on their website are inaccurate; "please call the car rental agency at the number shown on your confirmation before the scheduled pick-up date to check availability." When I phoned Alamo Car Rental, the agent told me to call Hotwire. When I phoned Hotwire, the agent told me to call Alamo. Finally, after being transferred to three different Hotwire customer service representatives, the agent told me to request a booster seat at car pick-up and that there may be fees associated with the item. There will be fees, but my concern is that a booster seat may not be available to rent on one of the busiest travel weekends of the year, whereas reserving a booster in advance would have given me cause to expect to have one waiting as part of my reservation. Hotwire should have an online method to book or request amenities during the car rental. This option would give the customer peace of mind during a stressful time. If I can pick up a booster seat at the Alamo desk on December 23, my 2-star rating stands. If not, I'll be back on sitejabber after Christmas with a 1-star rating only because 0 stars isn't an option. Hotwire Itinerary #*******449

Reviews (1,072)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232) credit card (53) hotel room (29) car company (18) hotel reservation (21)
Thumbnail of user mj602
1 review
0 helpful votes
March 29th, 2022

I had a problem with my reservation because the terms and conditions of hotwire were different than those of the hotel i reserved. Luckily, i found out before our arrival and contacted hotwire costumer service via chat. Gabriela was amazing and super helpful and got us a complete refund. Although I would never use the website again, I can assure the costumer service was amazing.

Thumbnail of user marcos250
1 review
0 helpful votes
April 16th, 2017

Rented a car for 4 days in Portland Oregon. When I initially wrote myself in as the primary driver, I then added my wife as secondary driver. The reservation somehow only went to my wife's email ONLY and when I got to Portland I had to add myself and pay additional $100. I could've just kept my wife as only authorize driver but I didn't want risk it since I would be doing most of the driving.
Overall I paid $335 for 4 days which I considered ok for a 2016 Toyota corrola.

Thumbnail of user tylern10
1 review
0 helpful votes
February 13th, 2017

This is a very shady company. They will put extra fees onto the hotel after you booked. Save yourself some time and money by AVOIDING THIS AT ALL COST!

Thumbnail of user richardz9
11 reviews
8 helpful votes
October 17th, 2015

Pros:
-if you need to penny pinch its ok
-easy to use site
Cons:
-hotel location can be far away from location you want to be. Really examine the location area they give. Usually cheapest hotels are far from where you want to be close to.
-special services given with normal room may not be offered with Hotline ex) free breakfast, shuttle service, etc. So check what you want in a hotel

Thumbnail of user janek24
6 reviews
11 helpful votes
April 4th, 2015

Great company I'm sure but I don't have the patience to deal with all the info they give me.

Thumbnail of user jeaniew1
5 reviews
13 helpful votes
February 9th, 2016

. The site is hit and miss. I've used it about 3 or 4 times and sometimes you get a really great hotel for a good deal and sometimes you get a crappy hotel for an OK deal so its all over the place but if you luck out then you luck out

Thumbnail of user stevenj44
4 reviews
6 helpful votes
January 21st, 2016

Don't see how they're ripping people off, but ok, everybody is titled to opinion!

Thumbnail of user susang100
24 reviews
26 helpful votes
May 26th, 2016

Hotwire is ok, but for airfare only make sure you check all the others.

Thumbnail of user lucyr22
2 reviews
1 helpful vote
Thumbnail of user gabrielf8
5 reviews
8 helpful votes
April 20th, 2014

Hotwire excels in one specific area: below-market "mystery" hotels which offer exceedingly low rates for those consumers who are willing to take a gamble. If you are flexible on the name brand and the exact location and amenities, what you get in return is a bargain which may well be worth the unknowns.

Thumbnail of user jabberwockynessy
3 reviews
7 helpful votes
February 24th, 2015

Hotel was not bad, but not what it was touted to be when we bought a 'blind' hotel.

Thumbnail of user jacquelynk
5 reviews
9 helpful votes
September 27th, 2014

Hotwire is one of the good travel sites. I have an experience with this. That was really good. They provide trustful information and services for the customers. I really enjoyed with that travel session. My room was excellent and provides better quality. I was using all facility of that travel.

302 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Save up to 60% on hotel accommodations and find cheap hotel deals at top destinations. Book 4-star hotels, at 2-star prices, only with Hotwire!

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