HotTopic

I used to visit this store with my sister 'cuz she loved avenged sevenfold and used to buy a lot of merch of them here. I remember asking my mom to buy me anything of nightmare before christmas. If we go to ny, ht is one of the stores we have to visit

This is the place for Minecraft or Dr Who items

Good products, customer service is alright, the shipping has been known to be unpredictable. Sometimes super fast, others a little slow.
If buying Christmas presents from here, make sure to order months earlier.

Love this store. Cute things. I'm a repeat customer. The only thing I wish they would change is how to use their "HotCash." There's always a discount on the site & you can never combine with the hotcash. Kohl's allows you too. When you want to use your hotcash the items are full price & way more expensive. So I always have to throw my hotcash away. Wish they would change that.

They have pretty much everything geeky and pop culture. The workers are really nice and they'll always help you out. I come here a lot and always have a great time and I hope you will too! Again, love this store.

This was and can sometimes be my favorite spot to shop at when I am looking for geeky stuff. They often have a great selection of shirts and other niche items. I guess my only complain is the fact that their accessories are overpriced because they are not of good quality.

Love shopping here but some stores need a fitting room (My area has none) as sometimes the shirts are different kind of sizes. Either way, great shirts and jeans!

I've ordered A LOT from hottopic.com
When there was an issue, their customer serious fixed it right away.
The reason for 4 stars and not 5, their email customer service is non-existent. I emailed three times and got no response so I had to call. Thankfully they're West coast timezone like me so I was able to get a hold of someone.
Great shipping rates, quick shipping times, pricing is good, promos available online and in the store. Membership is linked to online and store.
I like that.

I've ordered from their website and shopped in-store many times. My local store is always organized and has polite, helpful employees. I find it very easy to shop there. I've had a similar experience with them online, but I have experienced problems with a few orders. However, everything's always been taken care of and corrected. HotTopic constantly has a large variety of products, including many things I couldn't find anywhere else. They also have deals frequently, and their prices are reasonable. I think it's a great place to shop!

My last order was delivered right on time and everything fit perfectly well. The communication was prompt and efficient. I had some issues with Hot Topic in the past, but I am willing to shop there from time to time. They have a great selection of clothes and accessories.

I bought so bows and a bag off the website I was completely happy with the bag I thought it was so amazing I would love to keep ordering from them, although I bought the bows we're going to be a bit bigger I still absolutely love them and wear them so much thankyou

I have never experienced any major problems with hot topic.
In Store: The workers that the store that I go to are kind and informative. They ask if you need help with anything, and most importantly, do their job. I purchased a pocket watch from hot topic in stores. Unfortunately, it broke on the same day while I was wearing it. I brought in the watch and the receipt and it was exchanged.
Online: I have ordered multiple items from hot topic online on multiple occasions. Most items have come in 3-5 business days after I've ordered them. The only problem that I had was with costumer service. I called reagurding a question about coupons and customer service was snappy and overall rude.
If I were you I'd buy directly from the stores. If you can't than ship an item (for free) to a store and save the shipping costs.

Based on My Online Order Experience:

Order Process Length: 9 days* (From placing order to receiving).

Quality/Size: Exactly as advertised. More information below.**

Customer Service: I have not personally dealt with the staff yet, but I would liked to have been informed my order was actually sent with 2 different tracking numbers. I had to go to the drop-off location twice because they arrived on separate days.

Overall: The order went smoothly, save for the information I mentioned above. I am just upset that the quality was not as great for the price I paid (and that was even with a 20% off sale). I will just have to lower my standards in terms of fabric-related articles from this site. Although it seems super soft, I feel they are focused on style more then durability.

LOVE hot topic's clearance page. Fast shipping- never had a problem