HotTopic

1. They remove all negative reviews under the pretense of it "not following website guidelines"

2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

We had shopped at Hot Topic for years. This morning their website was hacked and items were purchased through my credit without my authorization. I called immediately and was basically told, too bad, not our problem, our money now, take it up with your credit card company. I did, problem solved, and you will never have our business again.

Hot Topic sends every month some form of "Hot Cash", a "Spin for Discount", "Discount Promo Code" and many other come on type bait and switch tactics to get you to go to the HT site.
When you arrive and start to shop for items you will see disclaimers that almost any item in stock will have a disclaimer that none of the BS discounts, codes or rewards that drew you on to the site in the first place can be applied to items in your shopping"bag".
They should tell you you might get 20 percent off if you shop for crap that is already on sale.
Too many hoops to jump through. We just abandoned a $164 shopping "bag" as we felt like we were being played.
HT must think thier customers are fools.
We will shop anywhere else in the future.

So hot topic sucks they won't give me my money back to my bank account. Because of. Past complaints. About items being damaged or defective. They wanted me to go waste gas and go to my mall and return the item for my daughter there later i went to the mall i got covi-19 and I had a mask on. And some how still got it. This people take your money and don't return it back to your bank account. When stuff is damaged. And if you return it back to them they charge you $5.99 to ship it back to them. They suck big time.

My daughter applied for a job at the Columbiana SC mall store. The manager kept blowing her off, saying she'd call. We were in there and the manager was there. Rather than be honest and tell her that there weren't any positions or she wasn't going to hire her, she kept pretending she was busy. Busy being getting a shoulder rub from one of her employees! I've been a retail manager and know what she was doing. My daughter found a better job elsewhere and Hot Topic lost two regular customers.

Self explanatory. Everytime I manually place an order, hot topic cancels it. Meanwhile I know resellers who bot my cancelled items. It's ridiculous. Hundreds spent on this site as a loyal customer and then just banned for no reason without explanation. Way to feed the resellers hot topic.

BTW I contacted support and they made up 100 invalid reasons for why my orders are canned and everytime I prove them wrong, they just make up a new one. After 5 excuses, I've officially given up.

I ordered 2 products that appeared to be "in stock", after completing the transaction, when I reviewed the details it is been written in the order details that these products are "pre-sale", I sent a mail to check this issue, at first they sent me a general answer of "its going to be delivered soon about 2-3 buissness days".
Only asking them to check this again, their service man told me that unfortunately these are pre sale products and if I want to get a refund, i will have to wait until the products (which they even dont have right now) will arrive to me and send it back since "the warehouse already started to process my order"
Disgusting

30% of your first offer, but only when you buy socks(this doesn't show, until you try to pay).

Shipping costs are excessive, or when you choose the free option, picking it up in the store it will take forever!

Ordered two items on Sept. 9th. I was only shipped one item with the packing list indicating my order had two items in it. Called to get it replaced and was surprised how fast the new order was created for me, only for them to take a week to even begin my 2nd shipment. Now from original order to delivery it will be a total of 20 days to get my whole order of 2 sweatshirts. Obviously not staffing there order fulfillment well enough to handle a basic order. And did nothing to rebuild trust with their consumers after they screw up the process in the first place.

I purchase using gift certificate on this site, but they said my address is mismatch?
I send an email asking Customer Service, they answer to place new order.
After i place new order, using same payment method with same result.
Both of my order has been cancelled, and i have to wait est. 7 day to restore the balance that NEVER able to use.
And also for my 2nd order, i won't asking Customer Services.
Because i guess will be same reply too.
I send proof of my order (kept private).
Thank you.

Placed an order Dec. 12,2022 to be shipped to my local store. On Dec. 16 I received an email notification that my order had shipped. It never arrived. January 15,2023 I finally canceled my order and went to another store to purchase a similar item. During the time I was waiting for my order, I made several trips to my local Hot Topic store to see if my item had arrived. Store staff told me to call customer service for shipping updates. Called the customer service number twice and both times they put me on hold while they called my local HT store to see if my order had arrived at the store. Clearly they have no shipment tracking method...even when it's going to one of their own stores. Does Hot Topic know it's 2023 and there are proven systems for shipment tracking? Pathetic! It's unlikely I'll order from Hot Topic in the future.

Do NOT purchase from this company. Save yourself the time and money. I ordered a pair of shoes from them. I ordered the size I normally wear since there is NO indication of them running a size bigger. When I received them, they were huge! I asked to swap them for a smaller size and was told that wasn't allowed even though the smaller size was in stock online. I then asked to return them and was told that's not allowed either. They offered no solution to the problem. Customer service seemed to not care at at all about the customer. I will never shop there again.

Placed order and paid for 2 day EXPEDITED shipping. My order was sent to UPS as standard ground delivery and now won't get here until AFTER I am gone for vacation. Thanks Hot Topic for running my kids Disney surprises. Your customer service suckS

Shopping at hot topic on Christmas Eve the cashier told me I had to get in line and she said the line was down the center store and to the right there was no line but one lady waiting behind me so I just put my items down and left then my son tried to buy something and they wouldn't ring it up for him because he didn't have a phone number and he's 12 years old so he put his items down and left. What a joke of a store we wont be back.

So I always read reviews before buying or going anywhere & let's just say I'm glad I read the reviews before purchasing 100$ order online. The other day it wouldn't work when trying to checkout and now I think it's working but no way I'm wasting my time- I see the real problem-

Hot topic website IS GARBAGE-can't get order to go thru:hot topic website IS GARBAGE-can't get order to go thru

I'm Canadian and I was doing some online orders, and I kept running into one problem after another. First, all my items were highlighted in red stating that they couldn't be shipped, so I checked in with live chat who fixed my problem. So I started over again, same problem, and same problem even though two staff members stated that my items could be shipped. Fourth time I contact live chat they tell me that the items I've been after are no longer in stock and one item is "too big to ship." They gave me the run around, and the final excuse of being too big to ship? They literally sent me a big box… for one small square item so I don't believe their "too big to ship" excuse because these were boot slippers…

Ordered several items for Christmas. Shipping in multiple boxes. They said large box was delivered on 12-11. It showed up on 12-24. Customer service kept telling me tracking said it was delivered. I returned most of the items because they were too late showing up. Still waiting on refund. They ripped me off for hundreds of dollars & won't respond to my emails. Worst customer service ever!

I ordered black combat boots August 15,2022. It's August 26,2022, and I still have not received my item I payed for. As you can see in my email that was a confirmation of my order I was charged $95.01. I was told the boots were pre-sale, and that I wouldn't receive my package, my combat boots for another year. So I canceled my order because I'm not going to wait a year, for combat boots. I was also told by customer service I was never charged for the boots. Look for yourself in the screenshots if I was charged or not. It even shows in my hottopic account, in my order history I was in fact charged $95.01. So much for customer service respect and appreciation for your customers. If we dont receive an order that we payed for, we should be eligible for a refund. My daughter never got her boots I payed for and I never received my refund in the amount of $95.01. I will never EVER order from hot topic ever again. I'm angry, frustrated, upset, that customers do not get their refund that they're eligible for which seems like a legitimate scam if you ask me. Don't ever order from here. Save yourself the headache.
Also, the guy threatened me that I was being recorded on the line. I told him record me then but you can't expect me not to be angry when I'm getting ripped off. Hottopic, you just lost business with a reliable customer.
A.M. R.

Be careful! I ordered stuff and updated my address but it only updated my billing not my shipping. Okay well I realized it immediately and called support and they said they can't change the address because it's already shipped, but also said when it ships I can contact the carrier to try and change the address…. Hm but I thought it already shipped? The guy I spoke to was rude and sounded like he hated his job. Plus hot topics items are honesty a poor quality half the time. I only ordered stuff for a gift. But whatever hot topic can refund me for what i bought when I don't receive my order.

You will be waiting and waiting for an order they can't fill yet they won't let u know they cant! Customer service sucks!

Site just keeps wiping all payment information after clicking "review order". There's no red text to tell if some information is incorrect (it isn't). Balance is sufficient. Problem occurs with different browsers, on different days, with different orders, and on different profiles.