HotLogic

Ok, so just before Christmas, watching CBS SundayMorning, a tech guy comes on to show some latest gadgets. And showed this neat little lunch box, with a built in hot plate, and how you can put either frozen foods or even raw foods in a container, bring it to work, plug it in and by lunch time have hot food. Well I thought this would be GREAT for both my husband, who is an over the road trucker, and my daughter, a programer who has been complaining her lunch room serves junky food and going out to eat every day is getting expensive. This would be perfect right? I ordered two from this company. Well my best intentions. Husband isn't thrilled. He said he likes to cook when he's ready to eat, not hours before. He did try some simple eggs but said they turned out like rubber. Nuts. My daughter is afraid to have an electric hot plat plugged in anywhere near the computers. I did suggest she might plug it in down in the lunch room first thing, butI think because it's a big company, she's not too crazy about that idea. So that was a bust all around. Meanwhile I kept getting "send us your review" notices from the company. I finally just wrote back that though I thought this was a great idea, neither of my family members will likely ever use it. Total bust. So please stop sending me review requests. Well to my shock and surprise, they wrote back right away, sorry the product wasn't a hit, and would I like a refund? I never asked for a refund, just figured I thought it was a good idea, and I was wrong. Oh well. But sure enough, the same day they refunded the full price! Now THIS is a company people can trust. Customer support, and standing behind their product, be happy or get a full refund. If only more businesses treated their customers with so much respect. I still do think for the right person this is a nyfty little gadget. I worked at an office for many years and would have loved a way to plug in my lunch in the morning and have it ready to eat by lunch time.