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HotelTravel.com has a rating of 1.86 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelTravel.com most frequently mention credit card, and customer service problems. HotelTravel.com ranks 368th among Hotels sites.
After booking my reservation online yesterday, through Hotel Travel, I read some bad reviews, which obviously concerned me very much! I'd like to say that I received my confirmation AND even spoke to the hotel directly. My reservation is confirmed without issues. I'll update my review with a 5 star once I actually go on my trip, and thinking positive that it all goes well, without any problems! FYI the price for the room is awesome!
I booked a 2 night stay in Vancouver through this site, when it came to check out I was given the receipt for my stay. The difference in cost was $138.00, I contacted Hotel Travel to get a refund, and was told that the Hotel manager should not have given me a receipt, and I was not entitled to a refund of $138.00. Lesson learned.
I had a last minute meeting in Washington and searched the web for a decent hotel price. After two days of looking I was ready to settle for a $250 room when I found a HT offer on Tripadvisor for $100 at the Comfort Inn downtown. I couldn't believe it so I booked online and called the hotel the following day to confirm. It was true and the stay was perfect, it even included breakfast. I will definitely try them again. Very happy.
Other websites are no competition! This website has the lowest rate out there! Their customer service is excellent. They get exactly what I need when I make changes. Their changes reflect immediately and they are fast in their service. I can't say enough about this website! I tell every one of my friends and family about this site.
I had trepidations about having booked the Fairmont Peace Hotel in Shanghai once I read all the negative reviews. I wrote the hotel to make sure I had a booking, and I did. Hoteltravel was cheaper than any other site and did the booking immediately. There were no hidden fees, to the best of my knowledge. My experience was entirely positive.
I booked 3 rooms with hoteltravel.com on Dec. 2/2015 with an unbelievably low price compared to other websites. I was really hesitant at first because of all the bad reviews that I've read but I decided to go ahead and book anyway because I did see that in most reviews, a representative from hoteltravel would often respond, which to me, is a good thing because it means that a real person is addressing all these bad issues.
So anyway, I booked the rooms and on their website FAQs, it says "If you would like to contact the hotel to arrange transfers, etc., please inform us via email and we will request our business partner to forward your booking details to the hotel immediately. Once we receive a reply that this has been completed, we will advise you via email." I did exactly that and emailed the customer service support because I needed to add some requests to my rooms. I received a reply in a couple hours, with hotel confirmation numbers for all 3 of my rooms :) I called the hotel to verify that the reservations were actually there and true enough, they were. I am really satisfied with how fast their response was and with how cheap the prices are. Will definitely book through hoteltravel.com again!
Dear Marika D.,
Greetings from HotelTravel.com!
We are happy to hear you were able to find a great rate when booking with HotelTravel.com, and that our Customer Service team was able to assist in securing the hotel's internal confirmation numbers to enable you to reconfirm your bookings directly with the hotel.
We look forward to assisting you with any future travel plans you may have.
Best regards,
The HotelTravel.com Team
We booked 2 rooms in Sanur Bali through hoteltravel and did not have one problem received comformation of booking straight away had to change detailes on booking so contacted them and it was done without any problem thank you for a great service
Dear Andrew G.,
Greetings from HotelTravel.com!
We are happy to hear you had a good booking experience with us, and our agents were able to assist you with your booking changes.
We look forward to assisting you with any future travel plans you may have.
Best regards,
The HotelTravel.com Team
Get flat USD 30 discount on a minimum transaction value of USD 200 per booking!: Once you select a hotel and room type, you will be taken to the ‘Traveller Information' page where you can enter the discount code and then simply click 'Apply'.
Please note: that the discount will only be applied to your booking if all of the eligibility criteria, as well as the Terms & Conditions are followed.
Discount Code: 30HTDISC
Start Date: 20/6/2014
Expire Date: 25/7/2014
URL: http://www.hoteltravel.com/promotions/discount-coupon-30htdisc.htm
Dear Natalie,
Thank you for the five-star review and spreading the news on our USD 30 flat rate discount! I’ll be sure to give the Marketing Team a high five on this one. They’re always trying new things, so keep an eye out for upcoming deals.
Also, we would love to hear more about how you found out about the discount.
Kind regards,
Kevin
HotelTravel.com Team
Gain trust and grow your business with customer reviews.
http://t.co/JP94pN36 is a leader in worldwide hotel bookings and a pioneer in online customer service.
Dear Wye,
Thanks for the feedback and positive review.
We're always interested to get specific feedback from our customer and their user experience, if you have example or suggestions, please send through to en@hoteltravel.com or connect with us on facebook - facebook.com/HotelTravel or on twitter@HotelTravel.
Thanks,
The HotelTravel.com Team